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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1988 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the Defender Series Pro for Apple iPhone 12 and iPhone 12 Pro, especially for its protective qualities, comfortable fit, ease of use, quality, and grip. Some customers appreciate the design, weight, and color options. However, some customers have expressed concerns about the absence of a built-in screen protector, the bulkiness of the case, and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,988 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Defender for iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box is excellent iphone protection, rugged, and good look and excellent tactile and physical feel. ONLY CRITICISM - The instructions in packaging for attaching this box to iPhone - - SUCKS ROTTEN EGGS...I had to go to youtube to see how this item gets attached to iPhone. Beyond this critcism the product is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Usual suspect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits new iPhone perfectly. You do need a screen protector. These new cases don’t come with the normal screen covering from Otterbox. Usual quality from Otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great piece and slim, much better than the older models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox is the winner

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best type of case for outdoors or for working outdoors

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    It Does Its Job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job. It protects my phone if I drop it. I also like the way it looks. It's not too bulky, and it fits in my pocket well. I also like that I can use the charging pads with the case on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the OtterBox Defender on my iPhones for years. The 12Pro model does not disappoint. It is easy to install and protects my phone while giving me a place to holster when not in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protector. Never had an issue with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    extremely well made case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely well made case!! I will not worry about my cell phone being dropped. Only issue is the inductive charger will not work with this case. The plug in charge cord work just fine with case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Wireless charging

    Rated 4 out of 5 stars

    Very good for peace of mind

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy case and will not slip out of your hands. My daughter loves it and I feel better knowing it will protect her expensive iphone 12 pro. Screen saver needs to be purchased separately. Not sure it it will work with wireless charger (we have not tried).

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox defender pro review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the OtterBox defender Pro for my husband‘s iPhone 12 Because my husband is very hard on his phones. This product is perfect protection for his phone. It’s not too bulky and my husband loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    OtterBox defender pro for iPhone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case so far. It is slimmer than the iPhone X that I had before this. It fits the phone perfectly and provides a lot of protection for the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value!!! Place to order your case if your in need of a case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great produce that holds up to its standards

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox!! Prices are a little high, but definitely worth it. Protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Solid OtterBox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I buy a new iPhone I will also buy an OtterBox Defender. This version is easier to remove and put back on but what was missing was a screen protector as previous versions had them included which was why I rated this as good rather than excellent. I had to buy a screen protector from another company.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone case! It’s not too bulky like other Otter Boxes. Protects my phone great. I love the fact it covers the charging port and silence buttons. Places that always pick up lint and grime.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Iphone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for an I phone. I work construction and it has saved my phone a number of times already. Great product, love the grip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    True to its Name

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my defender for years… I never have to worry about my phone. Whenever I get a new phone, I get a new defender… this particular one, I’ve only had to replace the cover recently. The phone has never been compromised with the defender…

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Sturdy Case, No Screen Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox is a fairly industrious case that does a nice job of protecting the outside of the phone. My only real complaint is they no longer give screen protection so it's not the workhorse it used to be. Still, for protection of the back and sides, it does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great with the exception of the charge and mute buttons. The charge slot is difficult to get into.

    No, I would not recommend this to a friend