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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2007 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,007 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my iPhone and sleek enough for fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great phone protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box makes a great product for cell protection. I have been very pleased with the quality!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Happywithit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this and it appears to be rugged and offer the protection I want. Only complaint is it won’t charge on my wireless charging pads. I would appreciate a tip on a charger that can penetrate the back for a good charge.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    First time owner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Otterbox that I've owned. Aside from the lousy instructions, I am liking this case a lot. I was looking for one that had a bit of a grip to it, as the first case I'd bought was too slippery. This is much better. I just wish the instructions were clearer. I had no idea it came apart into so many pieces and wound up going to youtube to find out how to actually put the case on.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great Case for any iPhone user’

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad as a Christmas gift, and he loved it! Gives good protection and has a good grip so it won’t slide around.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection perfection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for our new iPhone! The very helpful best buy employee put on the glass screen protector and the phone cover with such perfection that I could never have done! Thank you best buy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already dropped my new phone and I am glad I had the Otter Box-Defender. It also is very functional and lighter weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    A necessary accessory

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit, stylish, and easy to manage. I keep it on my phone for protection at all times. I am an Otter customer for life!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great for phones enduring the elements / worksites

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for phones enduring the elements / worksites. This is the case that you can have a good non-slip grip with. The case over the camera is deep enough to where the lens will not contact the ground. I returned a Defender Series Pro XT case because the case over the lens was more shallow and the case was slippery to hold on to vs the Defender Series Pro. For in and out of your pocket work and setting at the worksite, this is the case to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it! You won’t regret it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, it looks sexy in my opinion and it’s very durable and will for sure protect your phone. The belt clip is very useful especially to use it as a stand. I use it to hold my phone up during work or at home while cooking and it’s a good buy. Great case all otter box cases have always done a good job for me! If you are indecisive about the price I’m pretty sure Amazon has the same one for 20 dollars less.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    OtterBox -Defender series-Great for Grip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the OtterBox (Iphone 12) x about 10 days. Being busy and up and about- always have the phone in my hand or pocket,etc. Gives me extra assurance that phone is protected by the durable OtterBox. Also- don't need to remove my case to charge. The Otterbox defender is nice b/c , the extra markings/indentations on the Defender series provides me a comfortable grip- Wonderful for someone who is accident prone or require extra support to provide a good hold on something so expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this slimmer otter box that helps to protect my new IPHONE 12. The slimmer design helps make the phone easier to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Box phone protection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit nice and snug. Already dropped it once and no damage to the phone. It works!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Otterbox case works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put together and it seems to provide a nice, sturdy environment for the phone without adding a lot of bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good but unlike prior defender models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with other Otterbox products, what you buy is of good quality. It protects the phone. What is missing though for complete protection is the front shield - if you get this model you will have to buy a screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit for an expensive purchase. Always worried about dropping my investment and this case does the job of protecting it.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent grip and does not make the phone too bulky. Its edges are raised enough to protect the screen and the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, heavy case. It's larger than the last one. Doesn't fit as well in a standard shirt pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survived a flight of the trunk at 55 mph!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly stuffy case. 2 nd time buying this brand and couldn’t be more happy! Need help putting it on the phone itself to- ask at store.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great way to protect your iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best! Easy to put on. Very protective and works great! I'm so glad I have this on my new iPhone 12!!!

    I would recommend this to a friend
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