Customer Ratings & Reviews
- Model:
- 77-66215
- SKU:
- 6422361
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Broken clip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip keeps breaking and I have to buy another one every 6 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have had continued issues with your belt clip holster breaking. We have a great warranty and we would be more than happy to replace that belt clip under warranty any time you experience an issue with it. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the first time I dropped it, the hard shell broke. For the price I paid I wasn’t expecting it to break from the first fall.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Victoria!
We're sorry to hear about the damage to your Defender Series Pro! It's definitely unusual to hear that your case broke so easily, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Poor Quality and Customer Service. Warranty = Lie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We paid full price for this case. Frankly it’s way too much, $60, for a phone case. At that price I expect either great materials or great customer service and warranty program if not frankly both. I got neither. The case developed a crack without being dropped. When we submitted a warranty claim it was promptly denied and they hid behind COVID-19 to not have live service. I’ve had otterbox before they were much better. The material is significantly worse than it was even for the iPhone 11. If you want to waste your money go ahead and buy this junk. Otherwise I would get one of the other much cheaper cases and put the rest of the money into storage upgrade on the phone or something else. Stay far away, it’s not durable anymore, there are better cases, they don’t have good customer service or honor the warranty. On our iPhone 12 Pro Max case the rubber outside was even too big for the plastic case so it slides around. So that’s 2 out of 2 failures and $120 on cases. Really disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! If your claim was rejected, it may have been sent to our Warranty Compliance Department. You should have received an email with instructions for what to do if you believe you were mistakenly denied. If you reply to that email, our team can help you out with next steps to get you claim moving again!
Best,
OtterBox Customer Service Team
too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on box stated 12 pro and it didnt fit i returned it and was immediately given a different one that fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's so odd that you had an issue with the overall fit of this particular Defender Series Pro case, as it was designed to work with either the iPhone 12 or the iPhone 12 Pro. Sounds like you've got it all sorted out now with one that's dialed in and ready to take care of business, but if we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color of the rubber outer case rubs off quick and absorbs color from your clothes. For the price I expected better quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series Pro case is losing its color integrity so soon! If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case along with some maintenance and cleaning tips which should keep things looking great for a long time to come. Please feel welcome to reach us via our online Support/Warranty page, and we'll be glad to help get one in the works!
Best,
obcst
Never got the item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order two weeks ago, delivery date was 15th of December when ordered, its 26th of December now and the item never got to me
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this case not to be worthy of protection of my phone. I also was not easy to put on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly confident in the protective capabilities of the Defender Series Pro case. Has something happened to your iPhone, or is this just your initial impression of the overall design? We'd love to learn more about your experience and see what might be done to help turn things around. Please feel welcome to give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Bulky but ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good purchase kinda bulky but better than paying to replace my glass again
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad that you're happy with the protection provided by your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to pass your thoughts along to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Don’t recommend it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Otterbox for all my iPhones but this one didn’t to the job like all my others have. Disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nenus,
We're bummed to hear this Defender Series Pro didn't meet your expectations this time around. We're always looking for ways to improve the Otter experience, so we'd be happy to pass your feedback up the ladder to our product design team for future consideration. In the meantime, please feel free to give us a call at (855) 688-7269 with any further questions or concerns you may have.
Best,
obcst
Dont like the color
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an otterbox fan. But i dont like the actual color. Its not the color as shown in the picture.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
iPhone 12 pro case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it will not connect to fast wireless charger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lola!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Nice case. Bad lightning power port tab.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is definitely nicer than a standard Otterbox Defender. However, the tab that covers the lightning power port has broken off within 6 months on the two that my wife and I owned. I went back to a standard Otterbox Defender case and have not had this problem.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the port cover, and we'll be sure to let our design team know about your experience. If you still have those Defender Series Pros, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucked. I return it. It wasn’t what I expected to be
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Okay case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but plastic breaks easily. I’ve had better cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear this Defender Series Pro case is broken so soon. Our cases are tough, but they aren't 100% infallible. The good news is all of our cases are covered under our limited lifetime warranty. Please feel free to visit our online Support/Warranty page on our official OtterBox website, and we'll get you back on track to sturdy security!
Best,
OtterBox Customer Service Team
Apple 12 case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get on my phone. Now I hate to take it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're having some trouble with the removal/application of this case. Please feel free to check out our Defender Series case guide on our OtterBox YouTube channel. If you're still having trouble, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!
Best,
obcst
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect my phone at all screen cracked first week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh not great. I’d definitely go with the Apple cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Defender Series Pro case! We'd love to hear some more specific feedback about your OtterBox experience, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Repurchasing after 3 years - Definitely recommend!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this case for 3 years now and my iPhone 12 still looks brand new despite me dropping it outside several times. I can’t find any scratches. With past phones I had to replace shattered or messed up screen protectors, but with this case I’m still using the first one I applied. That’s how protective it is. It’s gone through normal wear and tear, so I’ve ordered a replacement. For example, the inner frame no longer fully locks together and is instead held together by the soft outer shell (which is becoming a bit warped/stretched itself). There are also now some chips and slivers of plastic falling off of the inner frame here and there. I didn’t dock stars for this because I think that’s normal given it’s the only case I’ve been using for 3 years straight and I’ve dropped it on concrete and asphalt plenty of times. The port and mute button covers did fall off a long time ago though, if that’s important to you. I don’t think I was particularly rough with them. Those weren’t super important features to me personally, and it doesn’t look too weird without them.
I would recommend this to a friend - Pros mentioned:Fit, Protection
So Satisfied! Thank you Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I got an excellent price since it was on sale. It’s very protective and fit perfectly. My only advice to those who want to purchase: don’t make my mistake, follow the directions of putting pieces on one at a time. Don’t put them on at once together. That was a dumb thing I did. So don’t do that. Put the squishy part (the actual case) on first, not at the same time as the hard clip on part. :)
I would recommend this to a friend Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky and heavy. Returned it and purchased a different product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. We're sad to hear that you returned your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team