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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3768 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the excellent protection and snug fit this Defender Series Pro case offers their Apple iPhones. Many appreciate the ease of application, stylish colors, and the included screen protector. While some find the case a bit weighty, the positive feedback on protection and style outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,768 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A welders story

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked the OtterBox phone protectors and have been using them since owning my first iPhone which was a 5 or a 6. I have never damaged my phone since using the OtterBox protectors and I work in a brutal environment for a cell phone. I’m a contract welder and work all over the United States, I’m from San Diego but have worked in California, Arizona, Florida and now in Virginia. My environment is dirty,many times hot and other times freezing. There metal dust from grinding steel to drop hazards. When you work repairing a navy ship and your phone falls, it’s not a soft landing, it’s going to land on hard steel and I have dropped my phone with the OtterBox from a height of 30 feet more than once and my iPhone 8 has survived without a defect. I’ve had this phone for 4 1/2 years. I’ve had it long enough that my battery had worn out but I had a new one installed because my phone worked fine. I normally replace my OtterBox every year because my job is so hard on a phone but the OtterBox gets worn out because of the abuse it gets on my job but my phone has never been damaged. Here’s a photo of my phone on Friday, April /15/2022 at 4 1/2 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    OtterBox Defender Cell Phone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my boyfriend for Christmas for his new cell phone. He really likes it. He doesn't worry if he drops his cell phone now. Great grip too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is a well-established company with really good products. The iPhone case that I have is working out so far so good. I haven’t been able to drop the phone a bunch since purchasing it but on the few occasions where it does fall out of my hands I worry a little bit less about the back or the front of the glass being shattered. Sometimes you have to spend good money to protect the products

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gotten this case everytime I need a case and it is always the perfect case. It looks great and it protects the phone really well, even when I throw it across the room.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OTTER BOX DEFENDER CASE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case no damage to your home if it drops. I have even had first responders tell me that they use it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because I upgrade my sonphone. Easy to set up and protected the phone very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is durable and it protects your phone. He works as a water operator it fell in the body of water he dished it out and it still worked his phone worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feeling secure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, especially the part of it that blocks. The charging port feel safe and my phone is always secure.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    oversized but the best protection for your phone at work

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good quality for accident-prone people

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my rambunctious teenage niece. She is accident-prone. I appreciate the Otterbox quality regarding shock resistance. The only thing I am worried about is dust and/or snow going in the opening near the front and rear cameras. It has a screen covering, unlike some of the Otterboxes where you order a separate screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I think about this product is it perfect! The price was good and the product is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphone and adapter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from Sony which silences outside noise for better listening quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super strong !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, great, great, great, great, great, great, great, great, great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to put on and looks great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and looks great. I followed the directions on you tube, which helped a lot, since it was my first smart phone. The Otterbox you tube channel has all the instructions. The written instructions have tiny letters and aren't as complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OTTERBOX Defender Is Strong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OTTERBOX is very sturdy and strong. It has protected every phone that I have purchased and they stand behind their warranty. I’ve have a defender for my IPads as well. Strong product

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    Don’t buy this!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your $- buy something els. Corner of holster broke off 10 months latet

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear the holster component of your Defender Series Pro case setup has fallen on hard times after just 10 months on the job. Fortunately, we've got an awesome warranty in place to help get things dialed back in with a brand-new replacement. Just ping our handy Otters through the following link, and we'll be glad to help get one in the works to make sure your iPhone will stay secure by your side once again!

      https://www.otterbox.com/en-us/warranty-begin

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sone didn’t take the box off since we got the case and drops once and the back of his phone cracked and no one will fixit at there experience.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Thumper,

      We're genuinely sorry to hear that your son's iPhone retained a catastrophic crack while working with this Defender Series Pro. The Defender Series Pro is one of our most rugged designs, and is tested extensively to ensure that it provides high-caliber device protection. That being said, every drop or fall is subject to myriad different variables, some of which are beyond our control, and we cannot always guarantee that our cases will prevent every single risk.

      While our warranty does not extend to the iPhone itself, we would still love to set you up with a brand-new OtterBox so that your son can get a fresh start once the device is repaired. If this sounds like something that you might be interested in, please feel free to call our friendly representatives at 1-855-688-7269, and they'll be glad to set up a warranty claim for you.

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Built Like a Tank — Peace of Mind for Your Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series Pro is hands-down the best phone case I’ve ever owned. I’ve used it for my iPhone SE (2nd generation), and I feel like my phone is virtually indestructible. Whether it’s a drop on concrete, a fall off the kitchen counter, or just general everyday abuse, this case absorbs it all without a scratch to the phone. What I love most is the multi-layer protection—it includes a solid inner shell, soft outer slipcover, and even port covers to keep out dust and debris. The grip is excellent, and despite its rugged build, the case doesn't feel too bulky in my hand or pocket. Another huge plus: the belt-clip holster that doubles as a kickstand. It’s great for watching videos and keeps the phone secure on the go. OtterBox even added an antimicrobial layer, which is a thoughtful touch. If you're serious about protecting your phone and want something that lasts, the Defender Series Pro is worth every penny. I wouldn’t trust my phone in anything else!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Extra-strength protection for your iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I state in the headline, this Otter-Box Defender is Extra-strength protection for your iPhone. It isn't easy to install, and parts of the the cover that block the ringer button and the charger adapter are annoying (I wonder about the long-term durability of the screen protector on it--but for all protection, is seem strong. It has good grip, which is very helpful. It's bulky, but designed that way to protect the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Grip, Protection

    Rated 5 out of 5 stars

    Well made product / Best price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this type of case for over six years and Have never had a problem with its design or quality, This new case is improved with increased grip-ability. I have dropped my phone protected by this case many times and never had an an issue. I recently upgraded to a new phone. When I removed the old phone after being in that case for 6 years it looked brand new.

    I would recommend this to a friend
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