Customer Ratings & Reviews
- Model:
- 77-60592
- SKU:
- 6296130
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and snug fit this Defender Series Pro case offers their Apple iPhones. Many appreciate the ease of application, stylish colors, and the included screen protector. While some find the case a bit weighty, the positive feedback on protection and style outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
Otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case was suggested to me because I kept breaking the glass protector on my phone. Because there is an additional protector on this case I could not use the keys on my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble using the screen of your phone with that Defender case on! Keep in mind, using additional screen protection alongside the built-in screen protector on your case can lead to issues like this. If you continue having trouble with that after removing your current screen protector, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Thumb print spot could be improved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super pleased with the sleekness of this case, but one annoyance is that my thumb print doesn't always recognize. The sheet of plastic over the thumb seems to interfere a bit.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect a clean interaction with the Touch ID button of your iPhone while using the Defender Series Pro case, and we're sorry things have been a bit wonky. Let's take things from the top with a brand-new warranty replacement that is sure to smooth things right out so you can enjoy consistent thumbprint recognition going forward!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
wrong model on iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.salesperson put wrong model on iPhone. We didn't realize it until we got home. Then had to leave on emergency trip to California.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you somehow ended up with the wrong OtterBox. Not sure what wires got crossed when you were in the store, but we're confident that Best Buy will be able to help make things right when you get back from your trip. If we can help answer any product questions, just give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Did not love this phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case was difficult to use. It was hard to open and I did not like the fact that there was a cover over the mute button since I turn mute on and off often.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Judith.
We're sorry to hear about the issues you've had with the Defender Series Pro case. If you're looking for a case that allows for easier access to your mute rocker, you may want to check out the Pursuit Series case, as it has a switch built into the case for easy access. Check that case out here: https://www.bestbuy.com/site/otterbox-pursuit-case-for-apple-iphone-7-and-8-black/6137624.p?skuId=6137624
Happy Holidays,
OtterBox Customer Service Team
Protective screen hard to type
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy duty protective case Would not recommend since the screen it comes with is terrible Very difficult to type on screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble using the screen of your phone with that Defender Series case on! Keep in mind, using additional screen protection alongside a Defender Series case can lead to issues like this. That being said, if you're not using any extra screen protectors, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t hear when phone is to my ear... the screen protector covers my ear pc. It’s very bulky and a really ugly color but was the only one for my iPhone 8 that Best Buy had
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Kpri,
We're sorry to hear that this Defender series seemed to be struggling with some audio issues! This definitely is not typical of the product, and our Otter investigators are wondering if a misalignment issue might be the culprit. Please feel welcome to give them a call at 1-855-688-7269, and they'll gladly examine this further so that they can help out with the appropriate troubleshooting tricks!
Sincerely,
OtterBox Customer Service Team
Great item-wrong color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the case. I’ve had one before, however, I ordered the purple case not the black one (which is what I received).
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you ended up receiving the wrong color case! We'd recommend reaching out to Best Buy Customer Service to see if they can get you helped out. If you run into any issues with your case, feel free to call OtterBox CS at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
bad iphone protection sold and ....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep presented a bad case for the iphone it was supposed to protect --- bad to be sold - surface does not respond to use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jerry!
We're sorry to hear that your Defender Series Pro was giving you some screen sensitivity issues! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Keep in mind, additional screen protectors can cause similar sensitivity issues to what you're experiencing with your case. If you're not using an additional screen protector, feel free to call us at 1-855-688-7269, and we can look at your replacement case options.
Best,
OtterBox Customer Service Team
A little too much
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, but it's a little overkill. To be fair, we only bought this one for my mom because we couldn't find another color case that she liked and I've had good luck with my Otterbox (a different series though). The little flaps over the power plug-in and the weird plastic cover that went over the screen had to be removed to make this thing more functional. Unless you're looking to completely encapsulate your phone for some reason, I'd go with something different.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Darren!
We're sorry to hear that your mom didn't love her Defender Series Pro case. If she's looking for something a little more sleek and easy to use, we'd suggest taking a look at our Symmetry Series, as we have a large number of colors and graphics available, and the ports are left open for ease of access.
Check out some of those cases here: https://www.bestbuy.com/site/otterbox-symmetry-series-graphics-case-for-apple-iphone-7-and-8-mod-about-you/6144098.p?skuId=6144098
Best,
OtterBox Customer Service Team
The tab to silence the ring doesn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can line up the tab before you put the back on and it would work as soon as the back was installed could not turn off the ringer
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series case! That slipcover should have a port cover that opens to allow for direct access to your mute switch. If that's not the case, then please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Hate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my grandson but i guess it's for the wrong phone come on man help me out a little bit next time shame on the employee's
No, I would not recommend this to a friendCecelia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not lie the plastic shield that covers the face that already has a protector on it. Makes it hard to text etc.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're not exactly loving this Defender Series Pro case. This case includes an integrated screen protector to maximize protection, but we understand how it's not for everyone. If you're looking for something different, please feel free to check out our other cases on our OtterBox website!
Best,
OtterBox Customer Service Team
Great for normal daily use .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for daily use , hard to get installed and the clip lock keeps pinching . Charging access port very stiff and stubborn to use
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Defender Series case is getting some daily use! Many of those flaps should get a bit easier to use over time. If that belt clip is looking damaged, please give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Le sogh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a Day with the new case and my screen crack
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Track,
We are genuinely so sorry to see that your iPhone screen retained a catastrophic crack, even while under the careful protection of this Defender Series Pro. We put that case through a number of intense tests to ensure that it meets our high standards of protection, but unfortunately, every drop or fall is subject to myriad different dynamics and angles, some of which are simply beyond our scope. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty does not extend to the Apple device itself, we would still love to send you a brand-new OtterBox so that you can get off to a fresh start once that screen is repaired. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set this up for you.
Sincerely,
OtterBox Customer Service Team
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box didnt break, but my phone sure did. Wish this has a screen protector!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear that your iPhone has suffered some damage while you were using the Defender Series Pro case. We put forth every effort to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to guarantee all risk will be removed. We aren't able to extend our warranty to your device, however, we'd very much like to help get you set up with a new case in the event yours may have been compromised in some small way, even if it appears to have been unaffected.
Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you with this.
Kindly,
OtterBox Customer Service Team
No Clip Please
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like yhe clip feature. I have no desire to clip on my waist.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that Defender Series case does include a holster, it is totally optional to use. If you run into any issues with your case, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Fits well but the buttons are hard to push.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put on. Buttons a little tuff to push, haven’t had it in the water yet, not sure if it is water tight,
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the buttons are a little hard to push on your case! Often times those will get a bit easier to press after a bit of continued use.
Just to clarify, the Defender Series case is not a waterproof case at all, so we do not recommend relying on it for protection from water.
If you have any other questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use the bottom of screen with case on it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series case was giving you some screen sensitivity and button issues! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Keep in mind, additional screen protectors can cause the sensitivity issues that you're experiencing with your case. If you're not using an additional screen protector, feel free to call us at 1-855-688-7269, and we can look at your replacement case options.
Best,
OtterBox Customer Service Team
Like the smaller size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 6s plus was fine but just too big to carry. Like the new upgrades.
I would recommend this to a friendPretty case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is pretty and durable, this is one brand i have purchased several times
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're enjoying your Defender Series case! If there's anything we can do to improve it, give us a call at 1-855-688-7269. We always value your feedback.
Best,
OtterBox Customer Service Team