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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1309 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,309 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. Needed to purchase due to phone being dropped and ran over by another car. Previous one (like this) protected phone from permanent damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always used these cases and always will i work in a factory and have dropped my phone countless times and its totally protected

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is light but protects well. I have dropped the phone several times and nothing has happened to it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox - Defender Series Pro Hard Shell for Appl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very strong and excellent protection for phone and I recommend for heavy duty.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Drop proof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love the outer box for all my cell phone wouldn’t have it no other way. I feel like my phone is more protected in this case, I have dropped my phone many times and there has never been any damages.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Outer box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my case it fits perfect thank u guys Best Buy u guys have amazing workers

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Protection

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Dropped my iphone 13 pro max off of 3 story building and the case was damaged but not my phone. Love Otterboxes!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for your phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used Otterbox phone cases. they are the best at not only protection pf the phone, but for the assurance that your phone will be in pristine condition throughout the life of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Pioneer elite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case I ever buy for my phone the gripes are great very hard to fall from my hands it’s made the phone feel a lot better in my hands I will definitely recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This defender series pro for apple iPhone 13 pro max is the best cover because it’s protect the screen an the back of the iPhone. When I uses this cover I know that the iPhone is protected with the best otter box cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone User

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would purchase this item again. Recommend…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Iphone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone case, easy to install, drop resistant.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Well worth the $60

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to protect your $1200 investment the OtterBox is the way to go. This is the third OtterBox I’ve bought over the years and I’ve never had a broken screen or damaged phone as a result.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter IPhone product was excellent as expected. The Best Buy Associate was very helpful and really appreciated her customer service/support. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my case I love the fact that it protects my phone in every way OtterBox for me is the best highly recommend it and of course I love black even better one of my favorite colors♥️

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    OtterBox - Defender Charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and looks like it will offer my new phone great protection, but I'm very disappointed that you cannot use a wireless charger with it. I asked the store associate before buying and he said it would work.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We're sorry for any frustration with wireless charging. This case should be compatible with wireless charging, but we do suggest using one of our wireless chargers or others recommended by Apple, as those are the ones we test with. If you'd like to discuss this further, please give us a call at 1-855-688-7269 and we'd be happy to help in any way we can. Best, OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I work in construction so not only does it protect my phone from bumps and drops, but the charging port cover keeps dust and dirt from getting in there as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and protects the phone very well. I would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has always proven to be of great quality. Customer service, as always, was amazing

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Lives up to it claims 100%

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works absolutely as described and Does without a doubt protect your device! All I will buy is Otterbox defender

    I would recommend this to a friend