Customer Ratings & Reviews
- Model:
- 77-83541
- SKU:
- 6471811
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Good case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good case I wish it came with the screen protector like the previous versions
I would recommend this to a friend - Cons mentioned:Belt clip
Protects iPhone but needs some improvements
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice for iPhone protection. Ergonomic design fits the iPhone and your hand. Needs added protection for the camera lens on the back of the phone. The belt clip that comes with the case also breaks easily. Be ready to order cheap replacement clips online.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for your interest in greater protection for the backside camera of your iPhone. That's something we're hearing quite a bit of lately, and we're definitely exploring options. As for that busted belt clip, we're sorry your Otter experience has hit a snag, but feel free to give us a ring at 1-855-688-7269 and we'll be glad to help get things all fixed up with a brand-new replacement to make sure your gear is secure by your side going forward!
Cheers,
OtterBox Customer Support
- Cons mentioned:Price
I wish they had more colors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they had more colors. This is pricey side and bulky however, gets the job done. I want my phone to last for another year so I paid the price for the best.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you so much for your feedback! We continuously look to provide more options and colors for our cases. We want to thank you for choosing OtterBox to keep your device protected for the foreseeable future! If problems do arise with your case, we have a great warranty to help replace your case. Thank you again for the feedback and we hope you have a fantastic day!
Quality Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product (durable); knowledgeable, helpful, and friendly service; good selection and variety of like products to choose from, and convenient and easy-to-find location.
I would recommend this to a friend- Pros mentioned:Protection
Not Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this Otter. Great protection yes, but my phone has fallen out of my belt clip 3 times. I’ve got the iPhone 13 pro max and the associate said that this Otterbox would work. I don’t mind paying the money for good protection but they could at least ensure the phone stays secure.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the frustrations you've had with your Defender Series Pro! It's odd to hear that your belt clip isn't securely holding onto your phone, and we'll be sure to let our engineers hear about your experience. Thankfully we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement holster.
Best,
OtterBox Customer Service Team
iPhone Protective Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iPhone 15 Hard protective case is a great product. I have typically purchased a black case, but the Best Buy technician suggested I try the olive color and it was a great suggestion.
I would recommend this to a friend- Cons mentioned:Belt clip
weak belt clip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hard shell is exceptional...have dropped phone several times with no damage. Phone fell from belt clip each time. I tried to exchange for another clip, but all the belt clips were the same. it takes very little pressure to release phone from clip. if you don't remain diligent phone lose a real possibility
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Super cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy I made this purchase.. it really protects my phone.
I would recommend this to a friend - Pros mentioned:Protection
Cover case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does really good and protects my phone so i dont drop it.
I would recommend this to a friend - Pros mentioned:Protection
Otterbox case iphone 13 Pro Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Overall worth the protection for my iphone.
I would recommend this to a friend Happy face
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product a little expensive but worth it ..
I would recommend this to a friendBest phone case brand ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case for the entire time I had my IPhone 11 Pro Max. One thing about the otter box is if it is ever broken by dropping they replace it. Lifetime warranty definitely worth the purchase price.
I would recommend this to a friend- Pros mentioned:Protection
Protects BUT does NOT work with MagSafe — AT ALL!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone protector was definitely protective, however, it would neither charge on the MagSafe charging adaptor nor was the magnet inside the phone case strong enough to make any connection with the MagSafe charger — at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Our products are tested with Apple and OtterBox products so we cannot regulate how they will work with other retailers products. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Good quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong product. My husband already bought one long time ago for his iPhone and it's holding up quite well, so I decided to get one. Highly recommended.
I would recommend this to a friendOtterbox - iphone 12or 13 pro max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price, Highly reccomend it if you have and iphone 12 or 13 pro max
I would recommend this to a friend- Cons mentioned:Belt clip
Otterbox Clip Issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased an Otterbox Defender case for every iPhone I have had going back to the iPhone 4. I love these cases. I purchased this one for an iPhone 13 Pro Max and the case does not stay in the belt clip. It pops right off. Please check your belt clip when purchasing this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
BintHonjoiPhone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have never fail me. Only Otterbox. I think this is my fourth one since my fourth iPhone in 7 years.
I would recommend this to a friendGreat and easy buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item. Just what I was looking for. Easy process to find on line. Great saving purchase it
I would recommend this to a friend- Cons mentioned:Wireless charging
So So
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was alright, I’m use to the defender series of the 11 Pro Max, I didn’t feel my phone was as protected in this case. The sides of the case were flush with my phone screen, didn’t care for that much. Main reason I returned it was because it didn’t work with my wireless charger.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you weren't feeling confident with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. We're sorry to hear that you ended up returning your case, but we hope you find an OtterBox that checks all your boxes! If you have any questions, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Solid case. Not for MagSafe charging
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid case. Great protection. Useless with MagSafe charging.
I would recommend this to a friend