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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1310 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,310 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Feel my iPhone has full protection from drops. No more worries.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13 Pro Otterbox

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox always have had good products throughout the years My only complaint on this case the Clip don’t hold the phone good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone and camera I ever had. Very clear pictures and microphone is crystal clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! These cases will last you for years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox- Defender Series Pro iPhone 13/12 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for everyday use very heavy duty great performer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good product good quality. I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS GREAT EXPERIENCE,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Don’t suggest

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a very protective case but it does not hold up well, I found the rubber arround the edge of the case started getting warped and weird looking from being in my pocket after only 5 months! Not too happy about it especially due to the premium price

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the warping you're seeing with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    iPhone otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was rather helpful, he even put on my screen protector! Looks and works great! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, have used this product on both phone and IPad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Great phone case very durable.easy touch hold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So that debris and dirt don’t get in them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing about them is that they cover all of your ports So that debris and dirt don’t get in them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manager was able to get me a very professional employee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and durable, bought on sale for a really great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Buy. A little hard to get on the phone - but once on it looks and feel great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and pricey but worth every penny. A bit heavier but I by far the best case I ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otter box - works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great repair ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent just what I needed , was easy to find and sales person was extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case on my last phone had higher edges to protect the screen. This one isn’t as bulky though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough Cookie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Very sturdy. Until instructed, tough to get into and out of, but that isn't all bad.

    I would recommend this to a friend