Customer Ratings & Reviews
- Model:
- 77-83541
- SKU:
- 6471811
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.
This summary was generated by AI based on customer reviews.
It's ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but the rubber doesn't last long. After 3 weeks the rubber was ripping apart.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Mike! We are so sorry to hear that you have experienced an issue with the rubber outer shell of your Defender Pro Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
The best case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case because I feel my phone is more safe compare with other brand.
I would recommend this to a friend Can’t go wrong with Otterbox
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my mom and she loved having an Otterbox that was purple. Most are black but mom was excited to see a purple one so she asked for one for her new phone. So far it has protected her IPhone 12 max pro. We’ve always trusted the Otterbox brand and it’s nice to know they still do a great job protecting our phones!
I would recommend this to a friendLove this otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t taken this case off my phone since I got it. I love this otter box
I would recommend this to a friend- Pros mentioned:Protection
bulky but worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super cute & protective! i’ve received a lot of compliments on it
I would recommend this to a friend Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fully recommended very strong case. We will try you like it you like it.
I would recommend this to a friend- Pros mentioned:Build quality
Bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones are getting better built quality nowadays there’s no need for bulky cases any longer in my opinion
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We appreciate you taking the time to leave a review! Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for protecting your phone. Great investment
I would recommend this to a friend - Cons mentioned:Belt clip
Otter Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the holster did not hold the phone was always falling out and didn't clip the phone i would not recommend this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
None
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good as I expected that’s it will not spend that much money again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope with with time and use the case grows on you as it provides great protection for your device. Please give our CS Team a call should and questions or needs arise, at 1-855-688-7269, and we are happy to help!
Poor value for money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the hard shell seven months ago and already the outer lining is loose. I have not subjected the cover to any rough use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's not like the Defender Series outer slipcover to lose its natural, snug form—especially after a mere seven months on the job— and we're sorry that you're struggling so. Fortunately, we've got an awesome warranty in place that will help cinch things down with a brand-new replacement that is sure to stand the test of time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Happy Purple!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection and looks for your peace of mind.
I would recommend this to a friend - Pros mentioned:Fit
Very nice case, I wouldn’t use anything else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and I’m sure it’ll last a long time
I would recommend this to a friend Bad clip.!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clips doesn’t hold well the phone and I t failed the all time.! Otherwise the Case is perfect for the phone.!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you're having such trouble keeping your Apple/Otter combo dialed into your Defender Series holster. That would certainly make for an unnerving experience and we'd definitely like to help resolve that ASAP! Just ping our handy Otters through the link below or at 1-855-688-7269 and we'll be glad to cinch things down with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Brad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this type of case in the past with no problems. But for some reason this one doesn’t hold the phone tight in the clip.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We're sorry to hear about your troubles with your Defender Series holster! It's odd that your belt clip isn't securely holding onto your device, and we'll be sure to let our engineers know about your experience. Thankfully we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality felt cheap, whenever the case would be removed it would pull up the screen protector
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series Pro! While we designed this case to be completely compatible with OtterBox screen protectors, we can't guarantee compatibility with all screen protectors on the market. If you are using an OtterBox screen protection option, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Works great! Longevity, not so much ,,,
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works great but only lasted about a year, this is my 2nd purchase of the same item…
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Defender Series Pro case has been taking care of business during that first year on the job, though we were sorry that the need arose for you to have to go out and buy another. In the future, if something comes up with the case, just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get you a fresh start with a brand-new warranty replacement!
Happy New Year!
OtterBox Customer Support
- Pros mentioned:Protection
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case. Works for my daughters iPhone 13 plus.
I would recommend this to a friend iPhone 13 Pro Max durable protective case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally works as advertised, however the "holster" part seems thinner and less sturdy than the exact same product I bought for my iPhone 6+. The actual phone case seems a bit less substantial also. I take care of my phone, so no wear-and-tear so far. Be aware, if you must use your "Mag Charger", it probably will not work. Otter sells other cases, if that is important.
I would recommend this to a friend- Cons mentioned:Screen protector
Hip Clip doesn’t fasten properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clip is loose and does not fasten to the open end of the phone. Also, it is extremely difficult to fit the phone into the case. My screen protector is now loose, and has air holes as a result. Now I must purchase new screen protectors; I and unsure in the ability to install a new one without any problems.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had a bit of a lackluster experience with the Defender Series Pro Case. Although OtterBox screen protectors will be compatible with this case, unfortunately, we aren't able to test for or guarantee the same for all of the various third-party accessories available these days.
As for that loose-fitting holster, please feel welcome to give our handy Otters a call at 1-855-688-7269 and we'll be glad to help get things dialed in with a brand-new warranty replacement, which we trust will keep your device secure by your side going forward!
Best,
OtterBox Customer Service Team