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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 944 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Case's superior protection and secure fit for their Apple iPhone X and XS. Many appreciate its ease of use, durable quality, and excellent grip, while some find the case to be a bit large and expensive. The included belt clip is also a frequently praised feature, although a screen protector is not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 944 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Always a winner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the only one I have ever trusted with my various iPhones over the years! Yes, it makes them twice as bulky as they are when uncased, but considering the number of drops they get from me, I have probably saved a bundle in replacement phones. It’s cheap security for the investment it protects.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    tough case protects phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only protective case I know that comes with a belt clip. My pants pockets are not always big enough to hold the phone and I don't want to take a chance on cracking or bending it. The case definitely makes it easier to hold the phone - won't slip out of your fingers!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that this case doesn't have the stupid hole showing the apple logo. I hated how on the other version of this case, all this dust and dirt when build up around it. I love that the back of my phone is completely covered and I know my phone is well protected as I have owned the non-pro version with my 6s. The only thing that sucks about these cases is how heavy and bulky it makes your phone but I guess that's the tradeoff for great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. It protects the phone well. The belt clip holds the phone snug but you can pop it out easily for use. The only down side is that it adds bulk and weight to the phone. But, if you are looking for protection then this is definitely the case to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s not to like this Hass to be the best case in my opinion on the market to protect your phone absolutely love the belt clip as you can use it as a stand as well this is my third one that I bought over the years due to phone upgrades Hands-down the best

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have personally always been a huge fan of the OtterBox Cases they are the best protection for your phone. I have in the past had to use the lifetime warranty that comes with the case and the company replace your item with no problems it’s worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Otter Box Pro IPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and much better than the commuter series the big thing is this pro case is thicker than the original and has the anti microbial surface to help protect your hands against bacteria which I like that... I dropped my phone and not even a mark...

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Much Improved Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don’t like these for their bulk ones, but Otter finally got it right. They removed the plastic film, so you will want to buy a separate glass adhesive. Much better this way than a film that doesn’t sufficiently adhere to the glass.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otter box X

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otter box protection drop my phone a couple times and had no damage to my phone but crack the hard shell a little but did it’s job love that it does not have that plastic screen cover

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love my otterbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost two years of use, the hard shell has a small crack in it. The same thing happened to my boyfriends otterbox, but it’s not a big deal to me. I have gotten an otterbox for every phone I’ve had and I will continue to do so because I drop my phone a lot, but with the defender series I’m never worried about my phone breaking. I also love the look of this case. I much prefer this one over the other defender series with the circle opening at the apple logo. But that’s just my personal preference. I definitely recommend this case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 3 out of 5 stars

    Still ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an otter box defender on my old iPhone and purchase another case to go with my new iPhone XS. Really missing the built in screen protector as the new cases are “screen less” and this time the case felt too chunky. Returned it for a another brand which offers great protection but much slimmer to slide into pocket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sla0119,

      We so apologize that this Defender Series Pro didn't end up working out well for you! While we completely understand that you already found a solution that works better for you, if you're looking for a case that provides premium, tested protection in a sleeker style, we would always recommend the Symmetry series. The Symmetry strikes the perfect balance between maximum device security and a pocket-friendly design! Feel free to check it out via the link below, and give our helpful Otters a ring at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-x-and-xs-black/6287799.p?skuId=6287799

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case to protect your iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect case to protect your phone from major damage. Save all around especially if you have a toddler who loves to play with your phone. It feels nice in your hands and it is light compared to some others.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Bulky but well built and protects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know I was one that did not want a bulky case but after cracking my screen with a thin tpu case I learned my lesson, it is bulky but well built, great for people like me that work outdoors and active. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case for anyone that is looking to protecting their iPhone. It’s backed by a lifetime warranty. The company will replace the device if there’s anything wrong with it, just pay shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent Phone Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for protection for the phone, look no further. With the double layer set up it will with stand alot. But the down side is no screen protector. Other than that great product.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent case - wish it had front

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otter box defenders, however I wish it had the front screen on it like previous models. I got a glass front installed show it should be good. It fits well and belt clip works great.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Still My Favorite iPhone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using OtterBox Defender Series cases on all my mobile devices starting with my gen 1 iPad and iPhone 4. Still a sturdy, well-built case, as expected from OtterBox. Had to knock one star off (would have preferred the option of only taking half a star) for the simple reason that the case doesn't incorporate a screen protector like older models do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky but provides excellent protection for smart phones these days as they are definitely more fragile to drops or hits for users who are not as good as keeping there devices protected more.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection, worth the few bucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money, if you're not bothered by the extra bulk. My construction admins love these for in the field protection against not only drops but liquid and dust

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Perfect case for iPhone XS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect for my new iPhone! It’s sturdy and not too big and clunky. Easy to get on, looks good and easy to use. Price was right and I am confident my new phone is well protected!

    I would recommend this to a friend
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