Customer Ratings & Reviews
- Model:
- 51222BBR
- SKU:
- 6287794
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Pro Case's superior protection and secure fit for their Apple iPhone X and XS. Many appreciate its ease of use, durable quality, and excellent grip, while some find the case to be a bit large and expensive. The included belt clip is also a frequently praised feature, although a screen protector is not included.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very happy with this purchase. Awesome
I would recommend this to a friendStrong product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very sturdy. Adds good protection to my phone.
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case. Like all that protect your phone it’s too big
I would recommend this to a friendLittle disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husbands rough on phones as he’s a construction worker. Can’t find an otter box at Best Buy with a screen protector now. Have to buy them separately. So can’t keep out all the dirt and grime as it’s not one unit now. Less protective in my opinion. He’s not pleased.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Kelly,
We apologize that this Defender Series Pro isn't checking all of your husband's boxes so far! We intentionally decided to forego the built-in screen protector on this version in order to provide the best fit and function for the device. Rest assured, this case still passed all of our extensive tests to ensure peak phone protection!
While this case can't guarantee that debris won't try to attack your device, it does incorporate OtterArmor, which adds a microbial defense to the unit. This protects your Defender from many common germs! If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to chat!
Best,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for my iPhone I do find it a little heavy
I would recommend this to a friendHard to break, not!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox, I gotta tell ya, I’ve broken at least six clips now. It takes too long for me to send it back to you for replacements. So I have to spend more money for an new one. Prices need to drop!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this! Our holsters are tough, but for safety reasons, we manufacture them with safe breaking points, so our customers don't get into any sticky situations. The good news is we are always happy to help you get a brand-new warranty replacement. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Broken....
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at first, then after only 3 drops frame is broken.... I guess it did it's job to protect the phone....
I would recommend this to a friend Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is dark and difficult to see when put down on a work bench. Construction people need bright colors that can be seen; case may be sturdy. But, does no good if it can’t be seen.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DonDon,
Sorry to hear that you're having trouble spotting this Defender Series Pro while you're on the job! We totally appreciate the feedback, and we'll gladly pass this up the ladder to our product design team for future consideration. In the meantime, we're confident that this case should keep your iPhone safe - even without a hard hat! If you have any other questions, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Not as good as the old otter boxes were. No screen protector. Have to buy separately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Anon,
We apologize that this Defender Series Pro doesn't seem to be matching up to the standards set by your previous OtterBox cases! Rest assured, the decision to forego the built-in screen protector was intentional and meant to provide the most seamless interaction possible with your curved screen. The unit still passed all of our extensive tests, which means that it is more than ready to safeguard your iPhone! If you have any further questions or comments, please don't hesitate to give our friendly Otters a quick ring at 1-855-688-7269. They love to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No built-in screen!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the description says built-in screen, it is inaccurate...a lie! Very disappointed!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Rachel,
We're truly sorry for any confusion surrounding the screenless style for the iPhone X/Xs Defender Series Pro. Rest assured, we're passing your feedback along, and this description should be corrected soon. In the meantime, we're confident that this case should provide epic protection for your iPhone, as well as complete access to that beautifully curved display! Should you have any additional questions, please feel free to direct them to our awesome Otters at 1-855-688-7269. They're always happy to help!
Sincerely,
OtterBox Customer Service Team
It's an OK case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey this is an iPhone case a replacement one that broke and it does the job it's an OK case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're happy to hear that your Defender Series Pro case has been doing the job! If there's anything specific keeping this case from being a 5-star experience, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Okay phone protector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay phone protector but bulky. Recommend trying a different product first
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Defender Series Pro case! If you're looking for something a bit sleeker, we might suggest checking out our Symmetry Series case, as it still boasts that great OtterBox protection, all in a pocket friendly package.
Symmetry Series: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-x-and-xs-black/6287799.p?skuId=6287799
If you have any other questions, drop us a line at 1-855-688-7269, and our amazing CS Otters would be happy to assist.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Cellphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not come with a glass cover so you have to turn the phone backwards to protect the screen. So doesn’t not really protect the phone from scratches
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cgibbs09,
We apologize that you're feeling hesitant towards the protective abilities of this Defender Series Pro! We intentionally decided to forego the traditional built-in screen protector on this version in order to provide a clear-cut, direct interaction with your curved display. Rest assured, this case was still extensively tested to ensure peak device protection, and we're positive that it should keep your phone safe from all sorts of device dangers!
If you're looking for additional peace of mind regarding your display, we do carry a few tempered glass solutions for the iPhone X/Xs. Feel free to call our Otter experts at 1-855-688-7269, and they'll be more than happy to walk you through a few different options!
Regards,
OtterBox Customer Service Team
Bs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personnel lied to us , had to call several people to get things straight
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Maddog!
We're sorry to hear that you didn't receive the usual Best Buy experience, but we're glad to hear that you were able to get everything taken care of. If you ever have any issues with your case in the future, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but it doesn’t have the stand that some cases have with holsters
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi 6thiphone,
We apologize that this Defender series isn't quite checking all of your boxes! We're not entirely sure what stand you're referencing, but we'd love to grab a few other details in order to provide additional feedback to our product design team for future consideration. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have otter box since i own iphone from Iphone 4 thru 10
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
Thanks for sticking with the OtterBox family! We're glad to hear you keep coming back. If there's something about this case that's keeping it from being 5-star experience, please give us a call at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
I love the cover. I wish it offere glass protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover it's nice but doesn't protect the phone from glass damage
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wanda2670,
Sorry to hear that you're feeling some hesitation towards this Defender Series Pro! While we certainly understand why you might feel apprehensive towards the new screenless style, rest assured, this case still went through extensive engineering and testing to ensure maximum device protection. However, if you'd like a little additional peace of mind, we do offer the Alpha Glass screen protector for extra security. If this sounds like a viable option, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help with any questions you may have!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it would have a screen protector like every other otter box defender case I’ve ever used. It’s not worth the money without the screen protector. I’ll be returning it for a useful case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Noname,
We sincerely apologize that you're feeling so disappointed in the open-faced design for this Defender Series Pro! We specifically engineered that product without the traditional built-in screen protector in order to provide direct, uninterrupted access with the curved infinity display. Rest assured, this Defender should still offer the same high-caliber protection that you're used to! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Not what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The description and photos show a screen protector, there is none. Had to take it back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey CruisinDave,
Sorry to hear that this Defender Series Pro didn't end up working out for you! True, this case incorporates our screenless style, which allows for complete access to the curved display. Although we do our best to clarify this on the website, we also certainly understand how sometimes, certain things online can fly under the radar. We sincerely hope that this does not turn you away from OtterBox for good, and if you have any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to help!
Kindly,
OtterBox Customer Service Team
OtterBox Defender Series Pro Case for IPhone X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I give this only one star is because they break so easily and you have to buy a replacement. The actual case is OK but the part that attaches to your belt is the weak link and subject to breaking easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the frustrations you've had with your Defender Series Pro case! Did you know we have a great warranty? We'd be more than happy to get you a replacement holster. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team