Customer Ratings & Reviews
- Model:
- 77-85623
- SKU:
- 6471508
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Pro XT's protective qualities, secure fit, and MagSafe compatibility. Many appreciate its ease of use and the grippy design, while some find the price to be a significant drawback. Positive feedback also highlights the case's lightweight yet durable construction. A few users mentioned issues with charging and the lack of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Great case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim and durable. I like my otter boxes. Definitely recommend.
I would recommend this to a friendOtterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durability. Great price and service. Came pretty fast.
I would recommend this to a friendLove it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product love it. I would recommend it to anyone
I would recommend this to a friendExcelent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product otters box is my favorite case nice
I would recommend this to a friendKeeps a clean phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my new phone and I love it. Love the color.
I would recommend this to a friendNot good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this other box to protect my iPhone 13 Pro Max. My phone completely shattered in this case front and back and I don’t even know how didn’t drop it just woke up one day noticed it was ceacked
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Braxton! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Great price. Nice quality would buy again
I would recommend this to a friendHeavy duty case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the oilfield workers it’s a heavy duty case.
I would recommend this to a friendgood case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great case for the new iphone, sturdy good colors style
I would recommend this to a friend- Cons mentioned:Price
Pricy but sturdy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is sturdy, but the price seems a bit excessive.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series XT with MagSafe. Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269. Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
iPhone protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit bulky, but it makes me feel better about my phone.
I would recommend this to a friendBoyce
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Only dislike is it can easily slip out of your hand.
I would recommend this to a friend12 pro max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the iPhone 12 Pro max the mag safe works perfectly also
I would recommend this to a friendOtter case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty darn good Buttons are not as easy, as with other Otter products
I would recommend this to a friendMeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped and immediately phone cracked. I used defender series for years and never cracked phone no matter how many times i dropped it. Also, the magnet is not as strong as you would hope for.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Defender Series Pro XT case for your iPhone 13/12 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. As far as the magnet goes, we specifically designed that piece with Apple's MagSafe technology in mind and it should work seamlessly with any of our MagSafe chargers or accessories.
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly.
OtterBox Customer Support
Otter box won’t allow phone to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not allow the side buttons to work! I had geek squad install it so that eliminates me from improper installation! I need to bring back but dont have the box so I guess I’m out the money!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're having such an unusual and discouraging experience with the wonky interaction between your iPhone's side controls and the Defender Series Pro XT case. Unless there's some type of device/case mismatch, all of the features of your device should still be accessible, so this is a curious situation to be sure.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to dig in and help solve the mystery to make sure your iPhone will get properly covered for maximum protection AND performance going forward!
Happy Holiday Season,
OtterBox Customer Support
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says 5x tried military drop but to me it seemed to hit hard when setting on the counter compared to the regular defender case I have always bought in the past. Returned and got the regular defender.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the feedback on the Defender Series Pro XT case. Although we definitely did put the design through our rigorous Drop+ Protection program to ensure it would be up to the challenge, the outer synthetic rubber slipcover of the standard version of the case wasn't going to accommodate Apple's MagSafe technology so there definitely are some material differences.
Glad to hear you landed on a model that will for you. Please give us a call at 1-855-688-7269 if we can ever be of Otter assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Otterbox quality not what it USED to be
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is usually a good quality brand to buy but not this time. Phone case is falling apart after 2 months. Not what you’d expect for a $70 case. Returned an iPad Pro case because it was flimsy too.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage that you experienced with your defender Series Pro XT! We appreciate your feedback, and we'll be sure to let our design team know about your experience. We're sad that you ended up returning your cases, but we hope you choose to give OtterBox another chance in the future.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
NOT WORTH OVER $70, WISH I COULD EXCHANGE IT.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slippery, too expensive at $70. I initially liked the color combination of blue and green that was why I bought it. There is very minimum grip on the sides and the rest is all slippery plastic all around. The grip sides gets discolored easily and its very hard to wipe or wash off any discoloration from normal everyday dirt. WISH I COULD TAKE IT BACK AND GET A DIFFERENT OTTERBOX. NOT WORTH OVER $70 PERIOD. I REGRET BUYING IT.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sammy!
We're sorry to hear about your disappointment with your Defender Series Pro XT! We appreciate your feedback about the grip of your case and the discoloration you're experiencing, and we'll be sure to get your thoughts passed along to our engineers. If you run into any issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Weak magnet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnet was not strong enough to hold up phone. Defeated entire purpose of getting this case. Returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry for any trouble you might have had with the Defender Series Pro XT case for your iPhone 13/12 Pro Max. We specifically designed this case with Apple's MagSafe technology in mind, so this is a bit surprising to hear. The magnet imbedded within this case was made to work seamlessly with any of our MagSafe products. Are you using one of our MagSafe chargers or accessories with this case? We'd also like to mention that since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's product. It sounds like you've already made the choice to move on from this case, but please feel free to give our awesome Otters a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support