Customer Ratings & Reviews
- Model:
- 77-84663
- SKU:
- 6472683
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Pro XT's protective qualities, secure fit, and MagSafe compatibility. Many appreciate its ease of use and the grippy design, while some find the price to be a significant drawback. Positive feedback also highlights the case's lightweight yet durable construction. A few users mentioned issues with charging and the lack of a built-in screen protector.
This summary was generated by AI based on customer reviews.
OtterBox - Defender Series Pro XT Hard Shell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENTAND WOULD NOT BE WITHOUT IT! THANK YOU BEST BUY!!! OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
I would recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is it the iPhone Pro Max or the cases? I’ve been disappointed with the fit with three different Otter Box cases. I’ve never had this issue before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Shauna! We're sorry to hear about this unusual situation with your Defender Series Pro XT case! Have you verified that this is the correct size case for your device? We always recommend double-checking this as we create our cases to fit the specifications of each device.
If you have checked that this case is the correct case for your device, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Cheers,
OtterBox Customer Support
- Cons mentioned:Charging
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all I can NOT charge my phone through the case, and the case isn’t made to take off and put on easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're having some trouble keeping your iPhone amped up while using the Defender Series Pro XT case. Are you using a MagSafe wireless charger? This case has internal magnets that are specifically configured to line up with Apple's accessory ecosystem, so that will definitely be the preferred method for optimal performance.
Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
No defender series imo!!! Read All!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$$75.00!!! Really. When ordering online I couldn’t tell or even think this had hard shell on it. Being a defender series had hard shell on the outside. Grip is crap. This is a mix of a Pursuit case and a Commuter case. I get it’s mag but this shouldn’t be in the defender series. It should be in a new series, cuz on the inside there is no padding on the back! The commuter actually has better protection imo! How you insert the phone is the same as the pursuit. With plastic straight on the back of the phone for one, plastic is right up against the back of the iPhone, and 2nd is less protective. Idk how anyone would give this five stars. If it said it had a hard shell in any description I wouldn’t have bought it. I mean it’s personal preference but idk why anyone would want a hard shell. I couldn’t even set this on the arm of my couch without sliding off. Oh last thing hard shell scuffed in less than 24 hours.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT! We appreciate your feedback about the grip and overall design of your case, and we'll be sure to get your thoughts passed along to our engineers. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you run into any other troubles with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Protected Shell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great. I have dropped my phone a few times on the protected side and it seems to bounce on the floor. I got the blue/green phone cover.
I would recommend this to a friendGreat case that provides protection and style
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures match actual case. Easy to put phone in. Like how it’s a durable but skinny compared to previous models.
I would recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly disappointed. The case looks unfinished if that makes sense. It has edges that are kinda rough and it looks rushed. Does the job though
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT! We appreciate your feedback about the overall design of your case, and we'll be sure to get your thoughts passed along to our engineers. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you run into any other troubles with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Great service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with my purchase I would most definitely recommend anyone to shop through Best Buy. Excellent service AMAZING
I would recommend this to a friendApple phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted for my new Apple phone. An indestructible hard shell case. So glad Best Buy could order it for me!
I would recommend this to a friend- Cons mentioned:Price
Wasn’t worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t a fan of the texture of case. Didn’t feel super sturdy compared to previous cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .There's definitely a difference between the outermost layer of this Defender Series Pro XT case and the standard version in order to accommodate the use of Apple's MagSafe technology. We do still make the original Defender Series case as well, it just doesn't have any magnetic properties to help facilitate a "locking" connection with MagSafe-enabled devices and accessories. So that's kinda the trade-off between the use of MagSafe or having a bit more grip.
Feel free to give our friendly Otters a call at 1-855-688-7269 with any further questions, and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case ever purchased , dropped my phone plenty of times and still not crack!
I would recommend this to a friendNice case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for mag charger. I’m used to the defender so not having a grippy surface is hard to get used to.
I would recommend this to a friendGreat case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually like this case. The only issue I have is that they really don’t have a belt clip for it unless you get it on Amazon.
I would recommend this to a friendGreat durability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case works great! I love the durability of it and how well it protects my phone
I would recommend this to a friendOtterbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sturdy phone case and slim. Fits in my pocket really well.
I would recommend this to a friendCase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great thus far. I have never had an issue with any of my Otterbox items.
I would recommend this to a friendGreat case!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great! I love the color and the feel. It didn’t make my phone too bulky either.
I would recommend this to a friendWorth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for the money! A year old and it’s held up great!
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very bulky, It’s very slim just what i was looking for!
I would recommend this to a friendI love this case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case. It’s definitely thinner than the defender pro. I would definitely recommend.
I would recommend this to a friend