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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 713 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro XT's protective qualities, secure fit, and MagSafe compatibility. Many appreciate its ease of use and the grippy design, while some find the price to be a significant drawback. Positive feedback also highlights the case's lightweight yet durable construction. A few users mentioned issues with charging and the lack of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 713 reviews
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to do the job. althoe a little slick to hold on to compared to my other otterbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case. Could be cheaper.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 2 piece case - Don’t try to install without taking it apart.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent for sale price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color but need more protection for overall phone, especially the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case nice combination of the defender and symmetry cases.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    Poor design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to heavy. Makes phone heavy. Did not like this at all

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe! We appreciate your feedback about the weight of your case, and we'll be sure to pass your thoughts along to our design team. In the meantime, we have a great warranty, so if anything happens to your case, give us a call at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best Case as always

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good buy. Love the colors and highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and durable. I like my otter boxes. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durability. Great price and service. Came pretty fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps a clean phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my new phone and I love it. Love the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love it. I would recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product otters box is my favorite case nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Great price. Nice quality would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the oilfield workers it’s a heavy duty case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricy but sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is sturdy, but the price seems a bit excessive.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series XT with MagSafe. Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269. Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case for the new iphone, sturdy good colors style

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit bulky, but it makes me feel better about my phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    too slippery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way to slick. not enough rubber, to much plastic….

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    12 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the iPhone 12 Pro max the mag safe works perfectly also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boyce

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Only dislike is it can easily slip out of your hand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty darn good Buttons are not as easy, as with other Otter products

    I would recommend this to a friend