Customer Ratings & Reviews
- Model:
- 77-84663
- SKU:
- 6472683
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Pro XT's protective qualities, secure fit, and MagSafe compatibility. Many appreciate its ease of use and the grippy design, while some find the price to be a significant drawback. Positive feedback also highlights the case's lightweight yet durable construction. A few users mentioned issues with charging and the lack of a built-in screen protector.
This summary was generated by AI based on customer reviews.
otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the color but it is already discolored not sure why it has discolored already.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Janet! We're sorry to learn about your disappointing experience with the Defender Series Pro XT case for your iPhone 13/12 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place to keep you covered when something unexpected like this happens. Just give our friendly Otters a buzz at 1-855-688-7269 and they'd be glad to get the ball rolling on your warranty claim.
Kindly,
OtterBox Customer Support
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not hold up well. The charging port cover breaks off very easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello there! We're sorry to hear about your Defender Series Pro XT case taking some damage. Thankfully, we have an awesome product warranty, and we would love to get a replacement sent your way. Just give our friendly Otters a quick call at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
No thank you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product do not recommend for iPhone 13, traded it for the defender pro
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally believe that otterbox’s quality has fallen off since the past.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Nate! So sorry to hear the Defender Series Pro XT case for your iPhone 13 Pro Max wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, so although this case may seem thinner in comparison to a case you had in the past, we've thoroughly drop-tested and confirmed this Defender Series Pro case offers a DROP+ rating 4X the military standard (MIL-STD-810G 516.6).
If you have any further questions or concerns regarding our products, give us a ring at 1-855-688-7269 and we would be happy to see what we can do to help.
Cheers,
OtterBox Customer Support
Over heating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my phone get hot then dies fast only when I have the case on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your experience with the Defender Series Pro XT case for your iPhone 13/12 Pro Max, Wesley. We specifically designed this case to be seamlessly compatible with your exact device, so this is definitely surprising to hear. We'd recommend reaching out to your service provider about this, as the case should not be affecting your device like this in any way. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Best,
OtterBox Customer Support
Unexpected color issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was not what I expected the goolish green on the edges is not so nice
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series XT with MagSafe! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
You can find better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big and semi tough. Not very comfortable for smaller hands and the buttons are just meh.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Defender Series Pro XT with MagSafe! We appreciate your feedback about the size of your case, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok doesn’t really protect your phone as I thought it would.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly confident in the Defender Series Pro XT Case. Did something happen to your iPhone or is this just your initial impression of the case design? Please feel welcome to touch base at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit correctly and inhibits phone use. Would not purchase again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe! It's odd to hear that your case isn't fitting properly, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Poor design.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to heavy. Makes phone heavy. Did not like this at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro XT with MagSafe! We appreciate your feedback about the weight of your case, and we'll be sure to pass your thoughts along to our design team. In the meantime, we have a great warranty, so if anything happens to your case, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Worthless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over priced not even a full case, no screen cover
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not happy with your Defender Series XT with MagSafe! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber part of the case does not seat properly around the entire case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with your current Defender Series Pro XT case that its components don't seem to want to play nice together? We're including a link to our handy YouTube installation video in hopes that that will provide some visual context to help smooth things out, but if you continue to struggle, please do give our friendly Otters a call at 1-855-688-7269 and we'll be glad to assist you further.
https://www.youtube.com/watch?v=3_a4l6aGqdw
Happy Holiday Season,
OtterBox Customer Support
Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice case, dropped my phone multiple times at a high distance, phone also has not broke can charge from case nice.
I would recommend this to a friend- Pros mentioned:Fit, Protection
Good case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, slimmer and easier to assemble. Good solid protection of the phone!
I would recommend this to a friend Otter box will look ugly less than a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otter box works great except it gets all scratched up quick less then a week.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Steven!
We're sorry to hear about your frustration with your Defender Series Pro XT with MagSafe! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Screen cracked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone and screen still cracked. Not worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Miguel,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro XT. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Best protection case for your iPhone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this Otter Defender because it always fit right for my IPhone. It is also MagSafe charger ready so you don’t have to flip open the rubber tab that plugs the lightning charger port whenever you charge your device.
I would recommend this to a friend - Pros mentioned:Protection
Strong and sturdy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box known for it's strong and sturdy. I experienced that helps screen especially when your younger ones are using phones roughly. Only drawback is phone becomes heavier and difficult to carry pockets.
I would recommend this to a friend - Pros mentioned:Protection
Best on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this phone case since 2021 and it has done me a really good job protecting my phone! I give it 5 stars! Since having it for so long it’s time for a new one. Do I have any lifetime warranty on this?
I would recommend this to a friend - Pros mentioned:Protection
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was very protective and sleek in the hand.
I would recommend this to a friend