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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2191 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series case's protection, fit, design, clarity, ease of use, lightweight nature, and price. Many appreciate its slim profile and how well it protects their phones. However, some customers are negative about the case's tendency to scratch, its lack of grip, and limited color options. A few also mentioned that the case is not as bulky as some alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,191 reviews
  • Rated 4 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and plain, this case does what is needed. Worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for a couple weeks but it seems to be doing the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sturdy case. These have improved in looks since I bought my last one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sturdy but retains heat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old case made by another company had slight raised ridges inside of the case which I think allowed for better heat disbursement. The otter case is slightly slimmer but seems to be "warmer" / not dissipate heat as well when used extensively for things like Waze navigation...

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Frank!

      We're sorry to hear that your phone is heating up. Overheating isn't something we've heard about in the past, as we design all of our cases to allow for proper ventilation of your device. If you run into any other issues with your case, please give us a ring at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Simple but effective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Case, already had a drop off a counter and the phone was fine!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone with the otterbox case looks slims, I really like how it looks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great cover dropped a few times phone hasn’t broke...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this to anyone wanting something simple and not bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for grandson to protective his phone. Good buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to see trhu my phone case but I would love to see more colors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good and more convenient for the customer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thin : Light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thin and has protected phone after more then a few drops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves the case. it works as it is intended to work

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    love the look not the function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this case and I have used OtterBox cases in the past with no problems. This case, however, hurts my ear when I talk on the phone, fits rather loosely around the sides, and the wake button is incredibly hard to push.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear JoyV,

      Yikes, that does not sound like the smooth interaction that we expected for this Symmetry series, and we truly apologize! While stiff buttons on new cases can sometimes just take time to loosen up, it isn't typical of our cases to feel uncomfortable or have a loose fit. If you're willing to give this another shot, we would love to smooth things over with a warranty replacement. Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive in to save the day!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Good case for a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone protection but the back scratches very easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    She like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchesed for my wife and all she will say is will work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case without the need for a screen protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks pretty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a couple weeks, so far so good. Not too bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but requires a hard push for the power button

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case for my daughter in law. She has enjoyed it .

    I would recommend this to a friend