Customer Ratings & Reviews

The product is amazing, but the customer service at best buy is the worst. I don’t think I will ever purchase another thing from them again. I would recommend this item to everyone, but purchase from a different retailer.

Didn't like how wide it is and didn't seem worth the money. I ended up returning it.

Cool item but biometrics do not seem accurate with Apple watch and phone

It’s cute but not worth the value. Then you have to pay for the membership. I do not think I’ll be keeping it

It's not terribly comfortable and only collects data every 15 minutes.

Broke within two weeks. Returned it. I also read this is a common occurrence with this ring. Makes no sense spending this much on a ring and it doesn’t last.

Best Buy doesn't honor Black Friday pricing on a size exchange for the same product. Extremely disappointing business practice and I see no reason to ever shop with them again

Each of my rings have not performed, My ring now has a 2-day battery life, a far cry from the 8 days advertised, and it has only been 7 months. Moreover, Aura is ignoring warranty claims, now numbering 3 attempts to contact them with all pertinent information, including receipt, serial number purcahse date. CRICKETS! be advised.

Ok I wish I could leave a good review but unfortunately I cannot. Mine was supposed to be delivered today but instead I received an empty box. Beware of ordering online bc I’m not sure if I’ll ever shop at Best Buy again. Customer service said it will take a few days for the investigation and here I sit spending this money on something that didn’t show up.

Ring did not work right out of the box. Got in touch with Oura and they e mailed me saying they would get back to me in a couple of days. Too much money to not work properly! Immediately returned back to Best Buy!

Not much different than the preceding Oura ring generation

cannot get customer service human to speak to, online only not answering my questions

My ring worked great for two months. Then it suddenly stopped. No damage, just stopped collecting data. I could connect by bluetooth but it showed no data for weeks. I contacted customer support, they agreed to exchange it within a week, but that was over 3 weeks ago. Now they ignore me. Terrible customer service and low quality product.

Went to the store in NYC, Had my credit card in person. Shipped to my NYC address, for some reason Best Buy CANCELLED my order with no explanation

Poor service. I bought Oura ring in October 11,2025 they do not price match! This is my second Oura ring and I buy a lot of items from Best Buy but they do not care for good customers! DO NOT SHOP HERE!

Purchased it for a cheaper couple days ago but bought the wrong size and came to exchange but charged me extra $150 due to not being the exact same size.

I like it but it doesn’t track my workouts which is the reason I bought it. I don’t know if mines defective but it’s kinda useless to me now. The other features are nice I just wouldn’t have paid so much if I knew it wasn’t gonna track my workouts.

giant piece of annoying crap that charges you monthly!!! Very inaccurate. Too big to wear to the gym, amd yet it supposed to keep track of your health. Makes no sense. DO NOT BUY THIS FOR ANY REASON!!

I returned one of these. I don’t know why I’m getting charged.

I purchased two rings, one for me and one for a friend. After three weeks, friends ring was dying within a day, and now wont charge. My ring just died a couple days ago and wont charge, completely bricked. Support is unhelpful and overwhelmed with complaints. I dont even know if I want a replacement now, I just want a refund.