Customer Ratings & Reviews

The installer was very professional, on time and even cleaned up his mess. The Samsung microwave that replaced an old hood vent is working great and I think it does a much better job at removing the smells from cooking.

Works like a dream. Dirty dishes go in, clean dishes come out.

This is how an installation should be during an pandemic. Safe distance + Wiped down product + Expert precision installation. The team was not satisfied till it was perfect.

Took the installers no time in hooking up our appliances. The service was impeccable, and the installers very knowledgeable and courteous.

Installation was great. Installer arrived on time and installed the microwave in a very short time

Our installer did a great job and new what he was doing. Looks very good.

Best Buy uses a terrible outside company for installations called Premier Logistics. I have never seen bigger idiots. It’s like the Three Stooges were sent to install my over the stove microwave. They were shocked it wouldn’t fit on the existing bracket and were very hesitant to install a new one (like they weren’t totally sure how) and asking "what do you want us to do?" while acting like they kind of wanted to just leave the unhung microwave with me and go home. When they finally did start installing it 2 guys did most of the work while the 3rd stood around supervising. The supervisor then decided to randomly touch the microwave which he then immediately sliced his hand on and proceeded to bleed all over my kitchen floor while trying to nonchalantly hide his hand from me. After they left I got to mop up the bloody floor and check to see if they had gotten blood in or on the microwave or anywhere else. I had another terrible experience with Premier Logistics about a year later when a different team came to deliver and install a dishwasher at which point they flooded the kitchen and tried to scam my elderly parents out of $200. Before you buy anything from Best Buy, check to see if Premier Logistics will be involved in any way (delivery, installation, etc.) and if so look somewhere else.

Best installation and serviceman EVER! He did leave a slight mess in the cabinet above the microwave, but very knowledgeable and kind!

Excellent installation . The installer was polite, courteous and thoughtful. All done neatly and quickly

Installation was quick and professional. They arrived when they said the would. No problems. I bought two appliances. Even with this install it was less than 30 minutes

The gentleman that installed the microwave did a fantastic and quick job. Not only did he fully test the product after installation, he left a very clean area and product.

Impressed by the timelines and professionalism of the gentlemen who removed our old microwave and installed the new. They worked fast and kept the work area clean.

Installer communicated and show up on time. Was very courteous and competent. Would recommend using his services.

The service was excellent. They came, remove the hood range and install the new microwave without any problems or drama. It went quick and smooth.

We recieved great customer service, they were fast and very knowledgeable the representative was able to set up my hub to fully function on my network

The install team from Best Buy came out and installed the Venting Microwave Oven over my new stove. They did a great job converting the electric connection to work with the Microwave and cleaned up after they were done.

THe installers were very knowledgeable and were quickly able to remove the old stove top and replace it with the new microwave. They also did a nice job of cleaning up.

Excellent Service. Very Knowledgeable. Arrived on time

I love my new microwave. Easy to use and pretty spacious on the inside. The price was great, and the installation team did great. Very professional and courteous.

The two installers did a great job. They were fast and efficient. Theybwere very careful coming in and out of the house.