Customer Ratings & Reviews

Easy to use...and so convenient...have not tried the convection part...but will soon!

There was a problem with my microwave on my order which is still pending delivery. Not happy how it was handled.

Installer arrived and then began telling us he couldn’t put in the 110 outlet that we had ordered he could only hard wire it in because he was not an electrician. Really don’t understand that one . I know Best Buy has to use these outside vendors for installing but over the last 2 months, all the problems we had getting our stuff shipped and installed, they have given you a lot of headaches from unhappy customers. I have called customer service so many times I can’t count . If I had a dollar for every time I heard I’m sorry, I could pay off my stove and microwave. Sorry does not cut it . Action is what we want . I would love to be contacted by someone that could explain why the customer service team does not follow thru on anything !! Hate to say it but you will probably lose a good customer in me , if that matters to anyone? Doubt it!!

Both the guys that came to my house were professional and Knowledgeable.

Installation was quick the technician was wonderful

VERY WELL DONE NEAT AND WAS ON TIME LOVE THERE SERVCE .

They easily took down our previously installed hood & replaced with a microwave

Your installation kit did not fit my kitchen situation. It needed longer bolts. The installer was very impatient and rude about doing anything out of the ordinary. He was careless banging his tools and toolbox full of screws,nuts,bolts... onto my new stovetop and onto my new granite countertop (despite asking him nicely to put all items on a padded towel I had laid out). He did not care and deliberately put his items elsewhere (onto my stove top or granite countertop) to be oppositional. He was mad that I did not have a step stool for helping hang the over-the-stove microwave. He complained of it being too heavy to lift up onto the bracket. He said my cabinet was flimsy and needed more support. He was a nasty person from minute 1. P.S. I am pretty sure he scuffed my stovetop range. It is not a spill. It is a mark that won't go away. I am calling this in.

Installer was professional and efficient. Left everything clean and in order.

Not sure why I am being asked to review this - but all is good.

So glad to get rid of the counter top microwave...

I suppose the installers vary by location, but my guys did a great job.

The staff was very nice while installing these parts to my appliances.

Happy I have Best Buy and geek squad and professional install

Love it...when it’s done it pops open and cleans dish’s great

Very courteous and made sure he did not track snow in the house.

Had my over the range microwave installed in no time ! Great guys !!

Great to have a griddle on the stove. Convection oven cooks really nice

Install went smoothly thank you Best Buy ..........

I was told when I purchased this, that they could remove the range hood and install the microwave but apparently the install crew could not. The vent duct that went to the range hood could not be modified by the install crew! I don’t understand, this makes no sense whatsoever! How do you remove a range hood and install over the range microwave without modifying the old vent duct? I would really love to know how the Best Buy install cruise normally do this because I’m sure I’m not the first person to buy an over the range microwave that has an existing range hood!