Customer Ratings & Reviews

Product was great but the way installed was very low quality.They damaged my oven while they are rushing to install it.

We purchased the microwave from best buy and purchased the installation. First available time for installation was 2 weeks from date of purchase. When installer arrived he said he could not complete install because it was an "advanced" installation and he was not allowed to do those and a different installer would need to come out and do that. We were told we could be contacted to schedule the advanced installation. A week later and no one contacted us so we went into the store and got an appointment for the installation. no one showed up. So a week later went back to the store and made another appointment - no one showed up again. So we changed tactics and placed a call to the installation team - after waiting on hold for 40 minutes we spoke to an individual and made another appointment. This time the person showed up and informed us we needed and advanced instigation and he could not do that. We would be contacted to have the advanced installation completed. Still waiting. biggest cluster ever -

This was the worst service we’ve ever experienced. I would never recommend using Best Buy for any installation if you live in a condo or co-op. They either didn’t show up, failed to get the required forms signed, or did not arrive within the building’s time frames—three times in a row.

Oh my god, they where more than three hours late. Installer did not speak any English & could not communicate with me. Because they were soooooo late, could not communicate with me, they did a real rush job & totally damaged my cabinets, OUCH. I called to complain & your rep, had me send pictures of their damages, to submit a claim, BUT I have heard nothing from you... WHAT IS GOING ON BEST BUY???

Very disappointing, this look good on the 1st day of installation but when i use the wnd day i discovered that the microwave was crooked about an inch lowering on the back side

Installed the microwave fine. Charged me $75 extra to install an outlet that didn’t work. My electrician came out and fixed it.

I purchased a dishwasher and microwave 2 months ago. The dishwasher is still sitting in the middle of my dining room floor. The over-the-range microwave was installed. However, it is not centered over my range and the holes were drilled in my cabinet with a bad drill bit. The wood is splintered and needs to be filled in with wood putty so items will sit level. I purchased the Total Tech package to save on installation charges. In the future, i will hire installers on my own.

The installers arrived and quickly said they would be unable to remove the existing unit because the cabinet trim was blocking it -- i would need to find a contractor to do it. That was a fair request and I understand they didn't want responsibility for any damage to the cabinets. They were pleasant, but couldn't do the work. I was told i would hear from their manager to talk about how to proceed after I had the trim removed on my own. No one reached out to me to reschedule or discuss options. I had to pay my own contractor to install the new unit. I probably won't reup my geek squad membership since I wasn't able to take advantage of this benefit.

Good and quick installation.. but need to cleanup the mess after installation

Same 3rd party contractors as the stove. Poor planning!

They came to install the microwave and charge me extra $160 to connect it to a power supply when they were not supposed to… And they had to come back a second time to fix their mistake because they left the exhaust fan blowing backwards!…

I love my microwave, but the team that installed it will never be welcomed in my home again. They sloppily cut up my backsplash which will cost me money to repair. They stepped on my carpet without covering their feet instead of exiting the kitchen the way they initially came in. They did not go over the instructions to register the product instead they tossed the booklet on the counter and informed us to read over it if we wanted to and walked out. The customer service was awful. If these are the type of people Best buy employ to enter the homes of their customers I may need to think twice before making any future purchases from them.

Dishwasher wasn’t installed properly. We had to hire a plumber to complete the installation and make the necessary adjustments. The installers did not hookup the drain water connection. The installer charged us an additional $75-cash for a outlet they told us was necessary.

Sent out one team to confirm installation could be completed. Check wiring, space, height from stove etc. later found out they failed to note back wall above stove was tile. 2nd team came to install. Removed range hood. Got unit ready that had previously been delivered.Realized back wall was tile that bracket needed to be installed over. Told us they were not allowedto drill through & gave us Handyman phone # to hire for service & then they would come back. Hired our handyman who drilled & mounted bracket & installed microwave. Adam was very helpful & I believe got charges reversed. Recommend ltd training for installers to drill through tile.

They di d not replace this and so now I have to contact the store regarding this this has been a nightmare with delivery for this microwave.

Microwave was installed but installer(s) did not check clearance between the side of the cabinet and the swing of the microwave door. Our microwave will not open all the way so we cannot use it to its full extent nor capabilities. I contacted Best Buy and was told this was not covered under my TotalTech even though that's the service I used for the installation. I was told I had to pay to have it installed properly.... Not happy...

Wasn't installed right. Had to have it removed and done properly.

first of all it took 3 reschedules before BB claimed they got the right install team to install the microwave. they didn't show up on time approx 4.5 hours after the scheduled appt. and then they didn't even install the anti tip bracket which we were told was mandatory for the install to be warrantied. I was told that nothing could be done until the install was completed, now I'm being told that nothing can be done because the install is completed. What customer service huh? and I had to pay 200.00 for the service. Do you think its worth that?????

I ordered a stove and microwave to be installed. The stove went fine but the microwave needed a power source for installation. So they installed but then told me to call an electrician. When he came the guys from best buy had left 2 hot wired exposed behind the microwave with no ground wire causing a hazard, hung the microwave with two mismatched screws into the wood which couldn't hold it so it fell, attached a plate at the bottom into my wood cabinets instead of the wall so it was loose, and left the paper behind the microwave that could catch fire. They need to send installers that know what they are doing.

Install was included, they scheduled me out soooo far, i installed myself.