Customer Ratings & Reviews

This microwave is very loud. I would not recommend it.

My microwave was installed damaged and dented. I went in to my store to get help with it and have been waiting weeks for a resolution. Every item ive bought from Bestbuy there's been an issue with. I spent thousands and regret everything. I spoke with numerous persons on the phone and never received one call back so I went to my store for help and have gotten the same result. Maybe I should not pay my bill, maybe then I can get some help.

large delay in installation and haul-away scheduling and often they can't do or schedule both for same appointment

The installation went fine, but the installer didn't follow any of the Covid-19 guidelines. Didn't clean anything after himself, including the debris from installation.

I recently had bestbuy install a washer/dryer... They sent geek squad out and the process was awesome... I wish I could say the same for the kitchen appliance installation... Bestbuy sent a third party company out that did a horrible job. It was a completely different experience with the third party company... It would make me second guess ordering appliances from bestbuy since you don’t know when you are going to get geek squad or a third party company...

I couldnt get on the same page with this guy. Its really sad cuz everyone Ive had any interaction with at Best Buy went above and beyond. And then there was this guy..... turns out he couldnt install it anyway. Just a wasted inconvenienced month waiting on him only to have to hire some outside help.

It took forever for contractors to come install it and now that it’s installed it never keeps the same setting. Best Buy customer service has been anything but quick or helpful. I will say the installers were great and professional, they can’t help the circus that customer service put us through.

Excellent over the stove microwave oven but.... It was not properly installed. The front of the oven is around one inch higher than the back of the oven. I call back to do a re-install. (I did tell the installers about this leveling situation during the process.)

0 rating. Never could get delivery in a reasonable manner. Item was available just delivery is handled by 3 rd party and didn’t show up when they said, showed up 2nd time with no microwave then 3rd try was scheduled for 3 consecutive days (1 for bringing microwave, 1 to install. 1 to remove old microwave) . Cancelled the whole order!

I have never wrote a bad review before but you all need to know they drilled the holes with unit letting all the sawdust go into the vents on top of the microwave I turned it on sawdust went everywhere they left all the trash on the everywhere sawdust everywhere this was a terrible experience and certainly not something I expect from Best Buy

I don’t know where to begin other than Best Buy made multiple errors on several occasions resulting in making 4 install appointments over a 3 month period. End result I found an alternative install. I was offered a $50 Gift Card for the issues but lost 3 days of pay taking time off waiting for someone to show up (in addition to hours on the phone and time spent going to my local store) worst experience ever.

Let me be honest. The first try at installing was so bad I had to demand my money back. I then did the installation myself (and I would recommend me ;-) ). Geek Squad outsources this sort of job to third parties and they do not monitor what they are getting. I suggest you find a reputable handyman in you area and not pay Geek prices. It has taken me over a month to finally get this properly installed and the first folks even took away parts necessary to do the job right!

Best Buy did not install this new microwave oven even though my purchase record says so. The reason is because the bottom of the cabinet above my range had to be trimmed in order for the microwave to fit. I can’t tell, by looking at my purchase history, if I was charged for this “installation”. If I was, then please adjust my balance. Thank you

It has been over a month and they haven't delivered it yet and have rescheduled the delivery 5 times I feel jerked around

The product was good but the installation was a nightmare. The technicians were not properly trained and did not handle anything with care (e.g., crooked screw holes, not mindful of wall depth...etc.,). Worst of all... they ripped off the door of my oven range when moving it... with no remorse or intention of fixing/replacing it

Installed without hooking up the vent. Had to go to Home Depot for required adapter and complete the install myself.

They did install the microwave. And it's still working!

For some reason there was a mix-up with the date and time even though I was confirmed online. Once the date mix up was corrected I moved forward to more mishap. The installer brought his son with him then dropped my old microwave on my new stove, left parts all over my driveway causing a hole in my tire and I could not get reimbursed for a new tire.

You must have a “standard” install for them to do it. What is defined as “standard” is uncertain and they declined the work. I ended up doing it myself and saved the $.

After bad air conditioner install I canceled this install my son did a better job