Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 928 reviews
(928 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.5
Rating 4.5 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Over-the-Range Microwave Install (Replace Range Hood) for its overall performance and the speed of installation. Many appreciate that the microwave is the right size and has a spacious interior. However, some customers have noted that the microwave can be quite loud.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Unreal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn't install it. Said the area was smaller than needed even though it was the same exact brand model and size as the one that's still here
No, I would not recommend this to a friendRated 1 out of 5 stars
Range hood install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came home, said they thought it’s a microwave install and walked out happens twice. The third party installers Best Buy hire are the worst. Eventually had to cancel the appointment and get it installed by hiring a handyman.
No, I would not recommend this to a friendRated 1 out of 5 stars
Outsourced work third party
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dealing with Best Buy is extremely difficult. They appear to have ended their own geek squad and now outsource all installations to third party contractors. Mine was a state away in Maryland I’m from Pennsylvania.
No, I would not recommend this to a friendRated 1 out of 5 stars
A little disapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the range but when they installed it we found that it was dented, the installer informed me that he would have it replaced and that I would not need to do anything, Its been over a month now and I have not seen a new one or has Best Buy contacted me in regards to swapping it out
No, I would not recommend this to a friendRated 1 out of 5 stars
microwave installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is yet to be installed. scheduled for 5/21. I am hoping that the microwave functions better that the installation process. I have dealt with Best Buy in the past and this is by far the most frustrating experience so far!
No, I would not recommend this to a friendRated 1 out of 5 stars
Less than skill installers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first guys had no idea on how to install this overhead microwave, they did not read the instructions. They had no idea where the layout plan was and how to apply it. It took another couple of weeks before a second crew came in. They had read the instructions and knew what to do.
No, I would not recommend this to a friendRated 1 out of 5 stars
They can’t do hard wire
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t or couldn’t do it. They delivered the microwave and said they couldn’t install it cause it was hard wired, then left. I had been told they could by the in Home Consultant. So I installed ot myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will give 0 rating to that person unprofessional.rude and I don’t expect they working with best buy.I have cancelled plan for there rudnes
I would recommend this to a friendRated 1 out of 5 stars
No Help at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range was not installed. The person who came said basically he will only need to plug it in. I though he will assist installing it over the range.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fusteration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The company came out said I needed a vent. We cut open the wall and patched it and created another hole for a vent. The company came back and said we need an outlet charged anothet $150 although already paid Best Buy for the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation crew rip off.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged me double for installation. Do not expect to get your range hood replaced with a microwave for Best Buy’s extra charge. Installation crew will want additional payment.
No, I would not recommend this to a friendRated 1 out of 5 stars
it wasn't done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a complete screw up by best buy left us with our microwave sitting on the kitchen floor it wasn't the delivery teams fault. best buy took our money for the installation but evidently didn't send th ecorrect info to the company doing the work
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product. It came was dented, they brought and installed a second one, this one dented too.
No, I would not recommend this to a friendRated 1 out of 5 stars
No buenos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete installation l, was supposed to return to complete they did not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never delivered the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never delivered the product but it is still showing as delivered. It’s been imposible to reschedule a re-delivery or even get my money back. Terrible service!
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was not provided
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. Item was delivered but they didn't install it, I had to install it myself and I never even got a refund for the installation services I paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party Screwed Us!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific installation experience with the 3rd Party!!! Damaged home, lied to us multiple times, and threatened my family!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to multiple screw ups, it took over a month to get this installed, and the installer spent a ton of time talking to my friend about lake home and trying to sell him a furnace and air conditioner, and then billed for the time!!( Best Buy took care of it, but very irritating.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were unable to install correctly as told by sales person
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not get Tool Tech or pay for additional install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install and said i would get my money back. Nothing till now and its been nearly 2 weeks!
No, I would not recommend this to a friend