Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 934 reviews
(934 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.5
Rating 4.5 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the overall performance and installation speed of the Over-the-Range Microwave Install (Replace Range Hood). Many appreciate that the microwave is the right size and has a spacious interior. However, some customers have noted that the microwave can be quite loud and the button layout is unconventional.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Service was not provided
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. Item was delivered but they didn't install it, I had to install it myself and I never even got a refund for the installation services I paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
No buenos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete installation l, was supposed to return to complete they did not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never have any appliance installed through Best Buy again. I wish I would have known upfront that the job would be outsourced to a 3rd party company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not get Tool Tech or pay for additional install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install and said i would get my money back. Nothing till now and its been nearly 2 weeks!
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried and keep having problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been terrible. I dont have the microwave or have it installed after repeated calls. Truly ridiculous and no follow through.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were unable to install correctly as told by sales person
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave #2 defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a microwave two weeks earlier and the installation crew damaged it. The replacement was defective. They had to order another. Very poor quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 guys came for installation. One had an attitude I didn't like. Would buy from someone else before I would have this guy come back.
No, I would not recommend this to a friendRated 1 out of 5 stars
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product is nice, but it came w/dent and trying to get replaced took 3-4 try's and was very unprofessional of how they did business
I would recommend this to a friendRated 1 out of 5 stars
Unprofessional outsource
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They destroyed my rv putting in a microwave 8000+ dollars in damages
No, I would not recommend this to a friendRated 1 out of 5 stars
Where’s the manual f out r cooking guide?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual to guide on how to use this item - or how to set it up.
I would recommend this to a friendRated 1 out of 5 stars
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person that delivered said he doesn’t install. Dropped it and left. I had to install myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Unacceptable!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was scheduled but when it arrived instillation wasnt on the ticket.I had to go to best buy to get credited for it and install myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were supposed to install the microwave but said none of the other appliances could be installed so they left. Had someone else install everything. Waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial Installer did a HORRIBLE job. Had to jump through hoops to get a new guy out to fix the issue. 2nd installer was knowledgeable and friendly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unusable Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told installation could take care of everything. When they got said they couldn’t install it was it was vented to the outside
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad contractors , the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 6/28 After 4 service visits still not working properly
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers never showed up, they said they were running a little behind but decided not to do the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy service, no benefit for being a silver rewa
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to install myself due to COVID. Never received any compensation for the hassle. Took me a couple hours to install myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Un professional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charged me an additional $29.99 to haul away the old one. That was not mentioned when I bought it in the store.
No, I would not recommend this to a friend