Customer Ratings & Reviews

Stopped working after 1 month of BestBuy installing

Im not sure why I had this item, because I dont have controls on steering wheel.

Stopped working after 13 months and no longer under warranty.

I don't know exactly where they put this but everything in my car stops working while I'm driving. Lights stays on outside but everything inside goes black.

Lost my records!! And my appointment time and can't return.

After 3 Hours we realized none of the parts for...

Item did not work properly. Best Buy customer service was no help.

rip off do not buy this I bought May/21 now is dead Does not work

RETURNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This makes me want to dance in a town that prohibits dancing

Not the correct wiring harness for a 2014 Jeep as the Techs swore it was. This harness is expensive

Paid $100 and it doesn't work........................ .

Save time and read for tips if you have a Jeep Wrangler JK (2018) with premium audio (with factory OEM amp). First, you will lose the front to rear fade with the ILX-W650, regardless of whether you use the iDatalink Maestro RR or the PAC RP4-CH11 to retain factory features such as amp or steering wheel controls. Many sources suggest you will retain the front to rear fade if you use the Maestro, but this only applies if you use a head unit that supports the iDatalink protocol (such as the ILX-207). The ILX-W650 does NOT support the iDatalink protocol so you will lose front to rear fade regardless...not a big deal really. So which should you use...Maestro or PAC? I learned the hard way that the Maestro will NOT support steering wheel controls on the ILX-W650 contrary to what some retailers recommend, even iDatalink's own website. At best it'll work intermittently. I troubleshooted 4-5 times via phone with iDatalink support and finally took a volt meter to the 3.5mm jack output coming from the Maestro and discovered it was only outputting 1.2V when steering buttons were being pressed, which apparently isn't enough to trigger the Alpine to recognize commands. For comparison the PAC RP4-CH11 outputted closer to 1.5V on button presses and consistent always triggered the correct commands on the ILX-W650. iDatalink phone support was friendly, but they could not figure out why their Maestro wouldn't send proper steering wheel commands to ILX-W650 even when consulting an engineer. So save yourself time and don't bother with the Maestro. It seems like a nice piece of hardware, especially with the ease of programming via computer, but it just doesn't play well with the ILX-W650. Again though, the PAC RP4-CH11 functions perfectly with steering wheel commands on the ILX-W650. On a side note, when I initially hooked up the RP4-CH11 the volume/gain going to speakers was so loud there was a constant clean "hiss" even at a volume level of 1 (only disappeared with mute). On a volume scale from the ILX-W650 from 1 to 30, anything past 12 came close to blowing the woofers with extreme distortion. The audio quality was really disappointing initially. Furthermore, a volume setting of 1 was still very audible, and no where near the old volume scale with OEM 430 radio. The problem was as if the RP4-CH11 turned the amp gain to 100% all the time regardless of volume level, causing a very loud volume scale. This problem was fixed by using the ILX-W650 RCA pre-outs (front) and connecting to the rear inputs of the RP4-CH11 harness, meaning none of the speaker outputs on the ILX-W650 were used in the end. You use the rear inputs on RP4-CH11 so that you hear assistant and nav commands since factory OEM amp only has two channels between head unit and amp. Making the change to RCA pre-outs was a HUGE improvement. The sound quality was restored along with a normal volume scale, in fact I think the overall sound quality ended up being better than the OEM 430 unit (keeping same speakers and amp). So definitely use the RCA pre-outs instead of speaker outs if you have the factory amp. All the other connections on the RP4-CH11 work flawlessly including the e-brake, reverse (I have MT), and remote amp turn on. I was able to use the included Alpine mic and place it in the same location as factory OEM by carefully unsnapping existing MIC (within A pillar trim), but leaving the factory OEM grill/rectangular trim cover for a clean look. I did try to retain the USB port within center console by purchasing a female mini USB to standard USB adapter (the connection is just behind HVAC controls on a gray box), and while the connection physically worked and supported charging, Android Auto would not load stating "incompatible device" with my Pixel 3 XL, so I suspect the conversation adapter lost something required in newer USB 3.0 protocols. But, you can easily run and tuck the Alpine included USB cable direct from ILX-W650 along center console and have cable exit between seat where it isn't seen. I was able to tuck the USB connection/joint (USB to USB-C) toward the front of center console on center floor by the small bump out storage by right driver foot for easy access to swap different USB cables if needed in future. I could not be more pleased with the RP4-CH11 and ILX-W650 combo. For under $430 with all parts needed it brings a lot of upgrades for a budget friendly price to Jeep Wrangler JK owners. Top features are Android Auto and Apple CarPlay, clean OEM styling, clean OEM similar menus and colors on the screen. It's also super easy to add an aftermarket backup camera with the existing camera input on the ILX-W650. Highly recommend this upgrade to JK owners.

It does not work after they installed it. I will have to return to Best Buy to see what the problem is

It is more that it is annoying, because the controls are on the back side of my steering wheel, so I would accidentally hit a button while steering. So, I didn't even sync it up. So, I don't even know if it works or not, but I don't care to know. Waste of money for me! Might be an option for you.

We needed a new radio in our van, we checked out the radio's on line and then went into the store to review them and purchase one. We also were able to get it installed the next day. It works great.

I have basic stereo system with steering controls. Easy to set up, easy install instructions. Makes my double din kenwood feel like it came from the factory. Note: basic JKU does not come with uconnect. Works perfect and love the steering controls.

Interface created more complication and I reverted to splicing wires.

Excellent product. Would definitely get Best Buy products in the future. I have purchased a laptop previously and the Geek Squad particularly Rose were great help.

Despite the high price, the product offers great value for money. It is incredibly user-friendly and hassle-free to install.