Customer Ratings & Reviews
- Model:
- B0946D128Y
- SKU:
- 6492190
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the Pan-Tilt Mount for Ring Stick Up Cam as a valuable addition that enhances the functionality of the camera with its pan and tilt feature and ease of use. However, some customers have reported issues regarding the absence of a power cord, requiring them to purchase it separately.
This summary was generated by AI based on customer reviews.
Power cord not included
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize that you would have to purchase a power cord as well for this to work. Seems rather expensive for what it does.
I would recommend this to a friendBrand response from Ring
Posted .Hi Robbie.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Pan-Tilt Mount right away. The features and technology provided by the Ring Pan Tilt Mount are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like the device is not operating as expected. The Ring Pan-Tilt Mount is an easy-to-install mount that lets your Stick Up Cam Plug-In pan and tilt. Now you can see exactly what is happening inside or around your home. The Ring Pan-Tilt Mount requires the Ring Power Adapter Barrel Plug (sold separately or included with Stick Up Cam Plug-In). The box includes the pan-tilt stand, wall mount, and installation tools.
If any additional information is needed regarding your Ring Pan-Tilt Mount, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
Works as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the two negative reviews on here....number 1 - Best Buy doesn't make it, Ring does so you can't blame them for your inability to read.
I would recommend this to a friendWhat, no power cord? and Best Buy doesn't sell it?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't tried it yet as It came without a power cord. Nor does Best Buy have it for sale!!! So I had to go to the ring site and purchase a power adapter for $50 more. It shows one in the picture - but upon closer reading (after arrival of unit) you can see that the adapter is optional - how else are you supposed to run it? Also really frustrating that Best Buy does not carry this item.
I would recommend this to a friendBrand response from Ring
Posted .Hi KennethS.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Pan-Tilt Mount right away. The features and technology provided by the Ring Pan Tilt Mount are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like the device is not operating as expected. The Ring Pan-Tilt Mount is an easy-to-install mount that lets your Stick Up Cam Plug-In pan and tilt. Now you can see exactly what is happening inside or around your home. The Ring Pan-Tilt Mount requires the Ring Power Adapter Barrel Plug (sold separately or included with Stick Up Cam Plug-In). The box includes the pan-tilt stand, wall mount, and installation tools.
If any additional information is needed regarding your Ring Pan-Tilt Mount, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
Great accessory
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t s yet because doesn’t work on camera I got it for. Will be getting camera it works with and am sure I will love it
I would recommend this to a friendUpgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps give a wider range to your camera, only works manually.
I would recommend this to a friend360 view capability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add on for my camera to allow 360 view of my backyard.
I would recommend this to a friendWhere ate my items over a month later
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my eing camera amd i still have yet to receive them!! Ive been to the store twice and have made several calls and was told that theybwoukd ship out my items. Please do something to help
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Elroy.
Thank you for taking the time to share your experience with us. We understand the importance of receiving the correct products from your order. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
It sounds like you did not receive the item in your order. In this particular case, we'd suggest you reach out to Best Buy customer service department by telephone at 1-888-237-8289. We are confident that they will be able to provide a resolution to this concern.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. If any additional information is needed regarding the Ring Stick Up Cam, please reach out to our community.
Sincerely,
Matthew from Ring.
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stuff I have in my house while I’m sleep it protects me and my family.
I would recommend this to a friendWork Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, fast shipping, Satisfied customer!
I would recommend this to a friendNo Cord, no power
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I begin? Notionally, this is a great idea. Seeing it on Best Buy's site, i thought it would be a great addition to my security features. Note - the various images you see of it, shows a cord to keep the functionality operational. But when I got it, I got the mount and NO CORD!! to add insult to injury, Best Buy doesn't sell the cord you need for the device to work as designed. And even buying the stick up cam only comes with a charging cord to charge its battery. No cord for use with the pan tilt mount, even though the mount will only work with that camera. And to buy the cord is another $18 plus tax and shipping if you don't buy to meet the shipping minimum. Really??! When everything I needed for just one set up cost $160?!? So where is mine now? Back at the store along with the camera.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello 2lrkcbest,
Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring
easy setup great features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with great features. Well worth the $10 monthly fee.
I would recommend this to a friendRing mount white
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great addition to the ring stick up cam. Moves smoothly when panning.
I would recommend this to a friendGood product but no extra options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. not very helpful. Only you can rotate. No additional features
I would recommend this to a friendBrand response from Ring
Posted .Hi Nobel.
Thank you for taking the time to leave your review of the Ring Pan-Tilt Mount. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
The Ring Pan-Tilt Mount is an easy-to-install mount that lets your Stick Up Cam Plug-In pan and tilt. Now you can see exactly what is happening inside or around your home. We have included a link here to the installation instructions for the Ring Pan-Tilt Mount: https://ring.com/support/articles/zl4vd/Ring-Pan-Tilt-Mount-for-Stick-Up-Cam-Installation-Guide.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Pan-Tilt Mount. We look forward to hearing from you!
Thank you,
Melissa from Ring.
No way to charge pan tilt mount
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t come with any way to charge stationary battery and power cords are not sold in store.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Maria, I definitely understand wanting to ensure your devices are adequately powered. The Pan-Tilt Mount doesn't need to be charged. To power your Stick Up Cam while installed in the Pan-Tilt Mount, you'll need to use the power adapter included with the Camera. You can find the barrel plug power adapter for the Stick Up Cam Plug-In here https://ring.com/products/indoor-outdoor-power-adapter-barrel-plug. If you have any other questions, check out the Ring Community https://community.ring.com/ to get answers from other neighbors. Best, Ashley from Ring.
No bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. First of all, I do not believe the cameras that I have are meant to work with this and I honestly got more thorough instructions on how to open my cloth storage units than I did with this.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi JacalynC, I understand it can be confusing to set up a new device or accessory at times. The Pan-Tilt Mount is designed for use with the Ring Stick Up Cam Plug-In (3rd Gen), and you can locate the installation instructions here https://support.ring.com/hc/en-us/articles/4416617864852. If you have a different Ring Camera, the Pan-Tilt Mount will not be compatible with it. I hope that helps clear things up. If you have any other Ring-related questions, check out the Ring Community https://community.ring.com/ to get answers from other neighbors. All the best, Ashley from Ring.
- Pros mentioned:Overall performance
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesistant to buy this product because of the reviews but honestly I always expect the best from ring and they didnt dissapoint great product
I would recommend this to a friend Wrong item sold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what i was told i would be and i have tried to contact someone to return it
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Cwr1.
Thank you for taking the time to share your experience with us.
We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Pan-Tilt Mount are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!
It sounds like you have some concerns with the Pan-Tilt Mount for Ring Stick Up Cam. The Ring Pan-Tilt Mount for the Ring Stick Up Cam allows you to pan and tilt your camera remotely using the Ring app for greater coverage of your space. For any concerns with your order, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.