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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1112 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the KX-TGD533W DECT 6.0 Cordless Phone System for its ease of use, excellent sound quality, and effective call blocking features. Many appreciate the caller ID, the value for the price, and the long battery life of the handsets. While some found the volume could be improved, the overall reception and range were generally well-received. The clear display and answering machine functionality were also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,112 reviews
  • Rated 3 out of 5 stars

    Will be returning it after the virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has bad reception and not working properly. And gets disconnected and has a busy signal.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 3 out of 5 stars

    Speaker Phone Issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    while on speaker phone, it is hard to understand many words

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 3 out of 5 stars

    Struggling Right now!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all the new features, just having some difficulty diciphering how to use some of the features.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality wasn't that bad. You hear echo while using it for more than 5 minutes.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 3 out of 5 stars

    nothing special

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meets the needs, but nothing special. Did not want to work initially

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    Good. Basic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Phone no problems with at all so far speak louder than usual

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 2 out of 5 stars

    Really not for folks of a certain age............

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an older person such as I am, the instructions on how to program the answering machine are not easy to understand and the volume of incoming sound is not as good as I had hoped for. Other than that, the machine works fine. GAW

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for letting us know about your experience with this product. Considering the situation you are experiencing, the best course of action would be to contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 3 out of 5 stars

    Quality not as good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother! quality not as good as Panasonic that I replaced

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok phones they need to be charged a lot and don’t always work

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Cons mentioned:
    Instructions

    Rated 1 out of 5 stars

    Buy AT&T

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions to set time, volume, message etc. were horrible. After trying several times to at least get the answering machine setup, I gave up. Had a no hassle return at BB, which was nice.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi, thank you for your review.
      We would like to provide you with support regarding this unit, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 3 out of 5 stars

    Looks nice, but hard to operate for older people.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably would have gotten a better quality one.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 2 out of 5 stars

    problems with phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i try to erase calls they show right back up on my phone again. The same thing is true for when i try to block a call .. shows it is blocked but but why does it have to show on my screen, JUST BLOCK IT

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. Panasonic

  • Rated 1 out of 5 stars

    wish CLEAR information on how to use it was includ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It MIGHT be a good answering system BUT information on HOW it works is SO limited that after a month & 2 friends, it's only partially functional. Who writes these directions? Certainly NOT for the public. Does Panasonic have a more detailed "direction for use?"

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 1 out of 5 stars

    Cheap, poor imitation of former model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this phone & wish I could exchange it for another.Performance is horrible & it doesn’t do as advertised. Can’t even do what previous model could & it is extremely difficult to go from one screen to the other. The former model was absolutely great & I would still have if it didn’t start breaking down after 9 years. This new one won’t last a year.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. -M Panasonic

  • Rated 3 out of 5 stars

    used shortly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used only shortly and returned for different product

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    What did you say!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, the volume was terrible, and I have extremely good hearing, however the highest volume was low. Kids couldn't hear it either.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Rated 2 out of 5 stars

    Not loud enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even at the highest setting, I had trouble hearing. Otherwise, very well made and intuitive to use. Ended up returning them and got AT&T

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review, we are sorry to read that this unit didn't meet your expectations. If you are looking for a unit that is louder, we recommend you our amplified phones, they have more DBs and certain features that might make the call interaction better and easier. #C Panasonic

  • Rated 2 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is mediocre at best menu navigating is overly complex in these days of not many home phone should simplify menu if want to sell

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 1 out of 5 stars

    Poor Sound Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone and as soon as i unpacked it to set up, i immediately packed it back up and returned it. Sound was tinny and you could barely hear the caller on the headset. When you set it to speaker, you still had to hold it close to your ear to hear. Worst phone ever! I am sure Alex Bell rolled in his grave when Panasonic released this one!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for reaching out! Kindly be informed that the coverage and voice quality depends on the local environmental conditions. It is recommended to place the base unit away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. Also, it should be facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. The volume on the handsets can also be adjusted by repeatedly pressing the arrow up (+) button while in a call. Panasonic

  • Rated 2 out of 5 stars

    Poor sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased phones, setup was easy, sound quality was very poor! I returned phones for credit and have not purchased replacement!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic