Customer Ratings & Reviews
- Model:
- KX-TGE632M
- SKU:
- 6321030
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.
This summary was generated by AI based on customer reviews.
Very low range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely restrictive range, Inside your home it often has no connection to the base.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear Customer, thank you for your valuable feedback. Please keep in mind obstacles such as walls and floors and other environmental factors may decrease the range of the signal. You may benefit from purchasing the Panasonic KX-TGA405B Range Extender for DECT 6.0 Plus Cordless Phone System to increase the signal range from your base to your handset.
Phones that are not working properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don’t like the performance of these phones. Half of the time I don’t even hear the phone ringing. I missed some of my calls. I am just not satisfied with the performance.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for posting a review and we’re sorry to hear that your experience was not up to the standards. Please plug out the line cable and the AC adaptor from the base for about 40 seconds and then plug them all back in. We advise you to make sure the ringer is turned on by pressing MENU on the handsets, then the key "#" and enter code 160. Hope this helps! -C
Greeting messages not heard by callers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a lot of difficulties with the voicemail. I put my own message on and people tell me there is no way to leave messages. I checked it by calling with my cellphone. No message. I then followed directions to use the prerecorded greeting. The phone says it’s working, but when I call it there is no message. I am following their directions, but it’s not working. Help! What should I do?
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi. We are sorry to read about this negative experience. Voicemail is through the service provider, you will have to contact your service provider for clarifications.
Easy set up-Advanced features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear volumn is most important feature of these advanced features home phones. Large screen to see numbers dialed helps older eyes see who is being called. Call announcements are exceptional
I would recommend this to a friendDissatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time doesn't keep. Every time you use the phone the time loses 10 minutes when you hang it up! After trying days and days to get it right, I had Geek Squad help. Had to wait days for them. Tried unplugging all handsets.... Nothing works and now it's a day too late to return to store!!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello, we are really sorry for the issue encountered. We would advise you to try the following setting before changing the time. On a handset press MENU, then the # button and enter 226. Choose Manual and press SAVE. -G
defective handset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the handsets did not work properly. However the only way to get a new handset was to return the entire product. We had spent several days inputting the phone book information and did not want to repeat this. We are therefore only using 4 of the available 5 handsets. There should be a way to replace just the one defective unit.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Cons mentioned:Instructions
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to program this phone. Instructions are not clear and I wouldn't recommend.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. If you need further guidance, kindly let us know and we will happily assist you. You can contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
- Cons mentioned:Volume
Panasonic phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is low. Poor quality I would not recommend this phone a waste of mony
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your review, we are sorry to read that this unit didn't meet your expectations. If you are looking for a unit that is louder, we recommend you our amplified phones, they have more DBs and certain features that might make the call interaction better and easier. #C
Easy to setup, never to far away to answer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third Panasonic phone set I have had in 20 years, nothing wrong with the old one it was just we bought a new house and needed phone in both the new and the old. Very reliable.
I would recommend this to a friendGene L.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very short range. Never had a phone system that could not reach a bedroom two rooms away. Unusable for me because of that.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We truly appreciate your feedback! We value our customers' opinions and would like to thank you for bringing this to our attention. The range of our phone systems is approximately 33 feet. This range may be influence by other electronics close the the base unit or thick walls, depending on the material. We would advise placing the base unit further away from other electronics to avoid interference that may affect the range. - S
- Pros mentioned:Sound quality
Essy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for mom she is elderly and need little better button size and sound
I would recommend this to a friend Poor phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered phone on line came on time could not get caller id to work turned out it was our service provider so kept our old phone and returned the unit.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review.
As I told you already these phones are terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can barely hear the caller even when phone is as loud as it can go and on speaker. I always buy Panasonic phones but these are the worst.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We're sorry to read about your experience.
If you're open discussing your experience further please reach out to us on:
shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice upgrade. Clear light weight and very easy to use. Love the blocking feature.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M
Great home phone for the family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the phone's for the past two months and have had zero problems. The phone's have a good wireless connection also great distance from the main unit.
I would recommend this to a friendNot worth it.save you money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold charge for very long. The phones are over priced for what you get.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
great camera for beginners!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice but to get one home phone with the features i wanted, i was forced to but one with 3 extra receivers which i will not, in my opinion,never use.
I would recommend this to a friend- Cons mentioned:Battery life
Terrible product save your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. BAD reception, bad battery life.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Static is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought another Panasonic because we had been very happy with our previous one. The new one is easy to set up and program. Unfortunately, the static is so horrible, it's very difficult to understand the person on the other end of the line. Best Buy won't take it back because I didn't try to return it within the first 2 weeks (we were out of town). I'm hoping Panasonic will let us exchange. It's a lot of money to have spent for a phone you can't use.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for brining your telephone problem to our attention. We sincerely apologize for the inconvenience it is causing.
This information may be helpful to you.
If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic.
You can also try to relocate or plug the Panasonic phone to a different area where there is less interference.
If you are subscribing to DSL service, it is recommended to use a DSL filter. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.
If you need additional assistance contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est.
- Cons mentioned:Battery life
Open box product not complete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.batteries were not in box as promised. how can I get them?
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. Please check with the seller if the unit is an open-box. -M