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Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 2,806 reviews
  • Rated 5 out of 5 stars

    Perfect & Complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfectly working phones with many features that make them overly complicated to setup. Make sure you have someone technically savvy to help you set them up.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 4 out of 5 stars

    Ok for now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have purchased the 5 set the range isn't the best but it is sufficient for now

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. Kindly be informed the range can be extended with the Panasonic Range extender KX-TGA407 that is compatible with your Phone System. Panasonic

  • Rated 2 out of 5 stars

    Not as good as previous.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same phone I have had before. For some reason this one is poor quality. Doesn't have the same range and has poor sound.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 5 out of 5 stars

    Home phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product met all expectations and performs as advertised. Highly Recommend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 2 out of 5 stars

    Wouldn’t purchase it again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Access to the voice message system is clumsy. You cannot delete a single message while keeping others. Not at all user friendly.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review.
      We would appreciate it if you would contact our Support Team via Chat to speak with a customer care representative about your recent experience in order to determine how we can provide you with a solution: shop.panasonic.com/contactus Mon-Fri; 9AM-5PM EST Panasonic

  • Rated 5 out of 5 stars

    Perfect for my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a Panasonic corded/cordless combination before. This completely cordless one has the same characteristics--especially good voice quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones have very short range and if not placed back carefully on their bases won’t charge or ring.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. Panasonic

  • Rated 2 out of 5 stars

    phone malfunction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works but does not keep correct time loses five minutes no matter how many times I correct it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. You can fix this by pressing MENU # 2 2 6 on one of the handsets > go to manual and press SAVE. Panasonic

  • Rated 4 out of 5 stars

    Good phone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a back-up system for one we bought 8 years ago, which is still working. They are practical & easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use phone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the system except for the phone # directory. I need a direct alpha set up. Not groups like this one has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blocks most telemarket calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent voice quality along with cell phone connection. Our telemarketing calls have gone from 10 a day to practically none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones work very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these phones to replace old set that kept cutting out. Turns out all we needed to do was reboot the modem. Liked the new phones so much I kept them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed new phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that there were 3 additional handsets and the answering machine portion is easy to use and less noise than my previous cordless set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phones. I have No Complaints so far. I Thank the Best Buy employee for helping me pick the right cordless phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old phones would allow robot calls enough room that a “ missed call” message would register but these skip right past the call and ignore it.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 5 out of 5 stars

    mrs. very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far so good lots better then the other ones we purchased.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 2 out of 5 stars

    Second phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is average. It serves it basic need. You have an available phone in another room.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Speaker Not Very Clear, Does Not Hold A Charge Ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker Not Very Clear, Doesn’t Hold A Charge Very Long. Looking To Buy A Different Model

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 1 out of 5 stars

    WHAT WERE THEY THINKING?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only stores 100 phone numbers. I put everyone in there: Painters, electricians, plumbers, friends, family etc. Really - 0nly 100 numbers. The speaker phone doesn't work as well as an older Panasonic that I have. Taking it back.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible phones...very disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No I would not recommend these phone to anyone. They are terrible, I had to take the batteries out of my old Panasonic rechargeable phones and put them in the new rechargeable Panasonic phones. When the batteries go lower which is too often a voice hollers out “the phone needs rechargeing “ over and over! The phones also hang up during conversations...so very annoying! I thought because I had my 1st set of Panasonic phones and they lasted so long it was a no brainer to purchase them again. I was so wrong.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for brining your phone problem to our attention. We sincerely apologize for the telephone's failure and the inconvenience it caused. We recommend that you contact our tech support team via chat at shop.panasonic.com/contactus Panasonic