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Customer reviews

Rating 4.5 out of 5 stars with 2824 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,824 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Affordable set of 3 phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable set of 3 phones. Great quality as well. Would definitely buy again.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good low cost system

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system has great looks,good bell and whistles,price was good also.The only problem I found was after about 6 months the batteries need to be charged more often.This is when used or not.The good thing is it will let you know when the battery is low[like at 5:00am].

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are thrilled to have you as part of the PANASONIC family! Thank you for sharing your kind words with us. We look forward to hearing from you again soon! Panasonic

  • Cons mentioned:
    Instructions

    Rated 4 out of 5 stars

    Pleased with features

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficulty with instructions in the beginning. Like features. Our former set we had for 15 years was a Panasonic and preformed very well.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the nice feedback. -C Panasonic

  • Rated 5 out of 5 stars

    I love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone system. Everyone at the Setauket store was extremely kind and professional to me. They gave me the red carpet experience as if I was going to the Oscars.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Gloria! We’re thrilled to hear about your excellent experience with both our phone system and the team at the Setauket store! Providing outstanding service and quality products is something we take great pride in. Thank you for sharing your story! - S Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    DJG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use. High quality. We're glad we bought these.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. Panasonic

  • Pros mentioned:
    Caller id
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is great I like how it let me know who calling and when the battery are low

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good landline

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still use landlines and find Panasonic to be one of the better ones. The battery life is not good on this phone and it has a feature that keeps saying "Low battery" all the time until you charge it again which is a bit annoying. I probably have to charge each handset once every 1-2 days.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great phone/answering system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this phone/answering system. Easy to set up and use. Clear sound.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 15 year Panasonic cordless phone with this system. Works great, easy to use, and having 3 handsets is great. I can now leave one by the couch. The only thing I would warn anyone about is to make sure you turn on the answering machine, because by default it is off.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User Friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Clear instructions. User friendly. I am very happy with the product.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are extremely grateful that you took the time to send us your observation about our product. Thank you so much for this detailed feedback! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound extensions work well in any room great color

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A Panasonic

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Better options out there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan of these phones. There is no record greeting button for answering machine. You have to jump through all kinds of steps to record one. Battery life is abysmal. Not worth the money or headache

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for sharing your feedback. We’re sorry to hear that the phone didn’t meet your expectations, particularly with the process for recording a greeting and the battery life. We understand how important ease of use and reliability are, and we regret that this experience fell short of what you were hoping for. Your input is valuable, and we’ll be sure to share your comments with our team as we work to improve our products. Thank you again for taking the time to let us know about your experience, we truly appreciate it. - F Panasonic

  • Rated 5 out of 5 stars

    Best phone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my phones. This was the best panasonic that has the features we had on our older panasonic. But this had the number of extra phones for the rooms we needed to cover.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your feedback means a lot to us. We're glad you're pleased with our product and the 5-star rating you've given us. -M Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great phone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a cordless phone with 5 handsets and this one was it. Good quality and easy to use

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great replacement for old landline phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are replacements for 15+ years old landline phones. Yes, I'm a dinosaur and like the convenience of having a phone in multiple rooms, not having to make sure my cell is in my hand & fully charged. Have only had a short time but so far they are working quite well. I'm still learning some of the features; not sure I like the voice announcing the caller, just haven't taken time to change that.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set upright out of the box. Sound quality is good. Speed dial setup is nice.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Freed at last!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a long awaited blessing as I can now block unwanted spam and scam repetitive calls. The phone works almost perfectly in the call blocking. mode. I could only comment that removing a phone number's blocked status should be less tedious. .Congratulations to Panasonic for finally providing a much needed remedy for unwanted calls!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Pros mentioned:
    Call blocking, Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is so easy to set up and operate. Love all the features that it has including call block.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Doriellen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phones. Easy to set up. A lot of nice features.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! -M Panasonic

  • Rated 4 out of 5 stars

    Good product for the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing a similar set-up and selected this one. Easy to set up. The voice announcing the caller is not as clear as our previous one so you really have to listen. And, the ring is really different. Just takes getting use to. Okay over all.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic