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Customer reviews

Rating 4.5 out of 5 stars with 2832 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,832 reviews
  • Rated 4 out of 5 stars

    Panasonic phone set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace older version with four phones. Worked great!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your rating! We sincerely appreciate you took the time to provide us with your feedback! -M Panasonic

  • Rated 4 out of 5 stars

    Great product. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Only negative, I had to buy two sets to get the number of hand sets I needed. Advertised as "expandable" but individual hand sets were not available.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has a bad scratchy sound when answering making it hard to understand caller

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for your feedback, and we’re sorry to hear about the sound issue. To improve the audio quality, please try changing the line mode by pressing MENU, then the # key, entering 122, selecting "A," and pressing SAVE. We hope this resolves the issue and improves your experience! - S Panasonic

  • Rated 5 out of 5 stars

    excellent phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone, very useful and functional, the family is very happy with its use, I recommend it

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 5 out of 5 stars

    Panasonic Home Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system has 3 phones and you can order more phones from the company (which I have done so I can have phones in different places in the house). I love that it tells me who is calling!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    I was not satisfied with this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was difficult to set up. The instructions were not easy to understand. Even at the highest setting the incoming voice is not loud enough. The messages from a missed call are not so easy to understand or loud enough. I am not happy with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Panasonic Cordless Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased these phones years ago and they went out. I loved the service so I decided to purchase 2 more sets. 1 for myself and 1 as a gift.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Booklet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phones but have trouble reading the booklet with such small printing. My husband & I are 77-78 so we have to use a magnifying glass’ .

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Panasonic

  • Rated 4 out of 5 stars

    Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good.."………………………………………………………………………………….. …….

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Cordless phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new phone and this one works great....

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are extremely grateful that you took the time to send us your observation about our product. Thank you so much for this detailed feedback! -C Panasonic

  • Rated 5 out of 5 stars

    Great design for a dying service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for what it’s worth. Not many people have house phone. We bought these to stay off the cellular.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic

  • Rated 4 out of 5 stars

    Panasonic dependability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace our phones and once again we chose adependable Panasonicset. We really like the larger numbers....easier to see for our waning eyesight.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have to get used to the unsolicited blocking of calls must read the instructions about blocking calls

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mediocre system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So-so phone system. Volume isn't great, nor is clarity of calls. Probably would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Love the block caller option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product as our current system did not have the block caller option. So tired of the computer generated ROBO calls and the scam “remember me, I fixed your computer “ calls. So sad people have to go through this. Now I just hit block and I’m done until the next one. Of course they will call back using a different number.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    How do I return the Panasonic Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not happy with these phones. Not one single phone would hold a charge. The 2 extra phones were not compatible with the set we ordered. I put in a call to the Geek Squad, because I bought the insurance on them and they could not give me an appointment until the end of December according the the web site. In turn I have these phones I need to see how to return them. I did purchase new Vtech phones from Best Buy. Again the two extra phones were not compatible but Vtech sent me two phones that were compatible with my base phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for reaching out! We are sorry to hear about the inconvenience and situation you are experiencing. In regards to the return, we would kindly recommend you to consult the return policy of Best Buy or contact them directly. Panasonic

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Panasonic Cordless Phone System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this brand before, but these specific phones the battery seems not to last to long.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 4 out of 5 stars

    Phone Home. As long as it's close

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic quality at a reasonable price. I wish they had a longer range of coverage from base station.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback! Kindly be informed that the range from the base to the handsets is not exact, as it mainly depends on the environment in which you are using the product. -M Panasonic

  • Rated 4 out of 5 stars

    Works better than Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works better than my cable provider did, but I wish I could attach my phone line to it. There is no input. Otherwise I would have given it a higher score.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    Good but not quite as good as previous model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone system is a good value for the price but although it has more bells and whistles than the previous model it doesn't seem to have as good sound quality.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic