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Customer reviews

Rating 4.5 out of 5 stars with 2828 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,828 reviews
  • Rated 5 out of 5 stars

    Great phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large font on the home screen. I’m very familiar with the Panasonic navigation so having a familiar phone was very helpful as well.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a new phone system for the house and am very happy with this set. It automatically helps block robocalls and is crystal clear. Highly recommend this set.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Great design for a dying service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for what it’s worth. Not many people have house phone. We bought these to stay off the cellular.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic

  • Rated 4 out of 5 stars

    Great product. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Only negative, I had to buy two sets to get the number of hand sets I needed. Advertised as "expandable" but individual hand sets were not available.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Panasonic Cordless Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased these phones years ago and they went out. I loved the service so I decided to purchase 2 more sets. 1 for myself and 1 as a gift.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    I was not satisfied with this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was difficult to set up. The instructions were not easy to understand. Even at the highest setting the incoming voice is not loud enough. The messages from a missed call are not so easy to understand or loud enough. I am not happy with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Panasonic Home Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system has 3 phones and you can order more phones from the company (which I have done so I can have phones in different places in the house). I love that it tells me who is calling!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Booklet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phones but have trouble reading the booklet with such small printing. My husband & I are 77-78 so we have to use a magnifying glass’ .

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Panasonic

  • Rated 4 out of 5 stars

    new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have to get used to the unsolicited blocking of calls must read the instructions about blocking calls

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 5 out of 5 stars

    After 10 years new phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and good price on the items I selected

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -C Panasonic

  • Rated 4 out of 5 stars

    Panasonic dependability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace our phones and once again we chose adependable Panasonicset. We really like the larger numbers....easier to see for our waning eyesight.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mediocre system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So-so phone system. Volume isn't great, nor is clarity of calls. Probably would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    How do I return the Panasonic Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not happy with these phones. Not one single phone would hold a charge. The 2 extra phones were not compatible with the set we ordered. I put in a call to the Geek Squad, because I bought the insurance on them and they could not give me an appointment until the end of December according the the web site. In turn I have these phones I need to see how to return them. I did purchase new Vtech phones from Best Buy. Again the two extra phones were not compatible but Vtech sent me two phones that were compatible with my base phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for reaching out! We are sorry to hear about the inconvenience and situation you are experiencing. In regards to the return, we would kindly recommend you to consult the return policy of Best Buy or contact them directly. Panasonic

  • Rated 4 out of 5 stars

    Phone Home. As long as it's close

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic quality at a reasonable price. I wish they had a longer range of coverage from base station.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback! Kindly be informed that the range from the base to the handsets is not exact, as it mainly depends on the environment in which you are using the product. -M Panasonic

  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Love the block caller option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product as our current system did not have the block caller option. So tired of the computer generated ROBO calls and the scam “remember me, I fixed your computer “ calls. So sad people have to go through this. Now I just hit block and I’m done until the next one. Of course they will call back using a different number.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Panasonic Cordless Phone System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this brand before, but these specific phones the battery seems not to last to long.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    happynow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having good luck with the new phone. Good buy as it works much better than the phone I took back. Has not gone out on us. Thanks

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaving be the new phones. Where we live we have to have a land line and cell phones

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review, we are glad that this unit suits your needs. We look forward to hearing back from you. #C Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Inferior telephone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry,this phone is not of great quality...the sound is muffled...the buttons often to not register,,when prompted to enter a code and the batteries do last long....nor can you be a distance away...so i am not satisfied with this phone and will return for a better model when i am back east,,,was called to denver on a family health emergency,

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello, we are really sorry for the issue encountered. Please contact the support team in order to get assistance with this. You can contact them at https://shop.panasonic.com/contactus .-C Panasonic

  • Rated 4 out of 5 stars

    Works better than Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works better than my cable provider did, but I wish I could attach my phone line to it. There is no input. Otherwise I would have given it a higher score.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic