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Customer reviews

Rating 4.5 out of 5 stars with 2824 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the KX-TGE674B DECT 6.0 Expandable Cordless Phone System for its ease of use, sound quality, and call blocking features. Many also find the range, caller ID, and setup to be satisfactory. However, some customers have expressed concerns about the battery life, while others feel the volume could be louder and the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 2,824 reviews
  • Rated 4 out of 5 stars

    Good four handset phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that bothers me about this phone is that when you talk into the handset your voice sounds like the phone is not on ( to your own ears ) or the that microphone that picks up your voice isn't on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liquor ball sandwiches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! 1st call i made was to Jim Layhey & asked for his liquor ball sandwich recipe. It was simple white bread soaled.in vodka then squished in to liquor balls.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 1 out of 5 stars

    Unsatisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeting and person calling does not talk on answering machine have to pick up handset to here who is calling Very dissatisfied. My old Panasonic answering machine would talk out load when a call came in so I would k ow if I wanted to talk or not.So to me this new answering machine is useless payed enough for it so I should hear my message and who is calling without doing anything to hear it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear that you are not happy with the KXTGE633. Based on what you are describing, sounds like you do not have the "Call Screening" feature turned on. Our Panasonic website has multiple ways to reach out to our support team whom would be happy to assist you with getting this feature turned on if you need it. Panasonic

  • Rated 5 out of 5 stars

    almost same as prior model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for new landline phone without going overboard with today's features. this model is similar to my prior one from the early 2000's yet is updated to accommodate today's techies. the number pads are larger as is the entire handheld unit; I preferred the smaller version.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones lose contact with the base within 100 ft. of the base. Batteries won't keep a charge for more than 8 hours.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    It's Panasonic all the way for cordless phones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third or fourth Panasonic Cordless Phone System that I have purchased (always from Best Buy!) Love this one..it even has a voice alert for when the battery on one of the handsets is low.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working well at all. Very disappointed. Stayed on the phone with Panasonic support nearly an hour They tried to find every excuse to say nothing could be wrong with the phones. They ended up wanting me to send the ohones back for repairs only. Ill just keep them, dont trust Panasonic to do effective repsir.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for raising this concern with us. We want to assure you that our customer care team is well-equipped to handle troubleshooting and pinpointing the root cause of the issue you're experiencing. To ensure we have all the necessary information to assist you effectively, please don't hesitate to reach out to our live chat support once more. We're more than happy to give it another try and work together to resolve the issue for you. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 5 out of 5 stars

    Good replacement for Old Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Panasonic System worked very well for many years before it quit. Naturally, we looked for Panasonic again. So far, we are enjoying using it. The distance it will receive signal from the base is less than the old one, but is still pretty good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s cordless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother to use throughout the house. Battery life on these are not so great.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 2 out of 5 stars

    It rings....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very tinny and muffled. Very low volume ring tone and very difficult to get quality sound from handset. Of the 3, none is better than the next. Big dossapoinment for the price.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Rated 1 out of 5 stars

    just change batteries and save yourself money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. Did not function the way my older model worked. I just replaced the batteries in my old phones and now all is good.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention! Your feedback helps us do better. We are truly sorry to hear about the situation you experienced. -C Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Batteries on These Phones Drains Daily!!! It is almost impossible to keep them charged...

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. If the battery life is short, please considering changing the rechargeable batteries. Panasonic

  • Rated 1 out of 5 stars

    no hearing aid bluetooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone does not appear to have bluetooth connection to hearing aid. Nothing was mentioned in the manual

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Soren! Thank you for your feedback. We’re sorry to hear that the KX-TGE633 did not meet your expectations regarding hearing aid connectivity. While this phone system does not offer a direct Bluetooth connection to hearing aids, it is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316, and it is in compliance with the TIA-1083 standard which makes the phone system have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants. We recommend you check with the manufacturer of your hearing aids for additional information. -C Panasonic

  • Rated 5 out of 5 stars

    Bought as birthday gift.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A dear friend in need of a working cordless phone set. She hasn't had any complaints about the phone. I am going to double check all the options on this phone as I am in need of a new cordless phone in the very near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective out the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base was charged for a full 2 days and never held a charge. I ended up returning to the store.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Reception

    Rated 1 out of 5 stars

    Lost phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone doesn't have good reception out side. The base is located 100 yards from out on my patio, phone call cuts off.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for providing us with your detailed feedback! Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Kindly be informed that reception at 100 yards might not be good, which is why range extenders are recommended. Panasonic

  • Rated 5 out of 5 stars

    Great phone for seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more running for the phone only to find it is a telemarketer. After two rings the phone will announce who the caller is. Call volume and clarity are very good and battery life is as well. We are very happy with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked perfectly out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 15 year old Panasonic would not provide caller id and voicemail service after we dropped verizon landline and replaced it with verizon wireless. The new phone functioned perfectly without significant setup time.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 1 out of 5 stars

    Panasonic should change name to CrapaSonic

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheapest phone on the market. They will not last you one year.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Martine! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. In such situations, we recommend seeking professional assistance from one of our authorized service centers. - S Panasonic

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    This brand of phones used to be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to set the volume up on a daily basis because it is so low by morning that I can't hear the phone ring.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic