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Customer reviews

Rating 4.5 out of 5 stars with 2824 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the KX-TGE674B DECT 6.0 Expandable Cordless Phone System for its ease of use, sound quality, and call blocking features. Many also find the range, caller ID, and setup to be satisfactory. However, some customers have expressed concerns about the battery life, while others feel the volume could be louder and the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,824 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Essy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for mom she is elderly and need little better button size and sound

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered phone on line came on time could not get caller id to work turned out it was our service provider so kept our old phone and returned the unit.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 2 out of 5 stars

    As I told you already these phones are terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can barely hear the caller even when phone is as loud as it can go and on speaker. I always buy Panasonic phones but these are the worst.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We're sorry to read about your experience.
      If you're open discussing your experience further please reach out to us on:
      shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 4 out of 5 stars

    Great home phone for the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the phone's for the past two months and have had zero problems. The phone's have a good wireless connection also great distance from the main unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great camera for beginners!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice but to get one home phone with the features i wanted, i was forced to but one with 3 extra receivers which i will not, in my opinion,never use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Static is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought another Panasonic because we had been very happy with our previous one. The new one is easy to set up and program. Unfortunately, the static is so horrible, it's very difficult to understand the person on the other end of the line. Best Buy won't take it back because I didn't try to return it within the first 2 weeks (we were out of town). I'm hoping Panasonic will let us exchange. It's a lot of money to have spent for a phone you can't use.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for brining your telephone problem to our attention. We sincerely apologize for the inconvenience it is causing.
      This information may be helpful to you.

      If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic.

      You can also try to relocate or plug the Panasonic phone to a different area where there is less interference.

      If you are subscribing to DSL service, it is recommended to use a DSL filter. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.

      If you need additional assistance contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est. Panasonic

  • Rated 5 out of 5 stars

    Perfect & Complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfectly working phones with many features that make them overly complicated to setup. Make sure you have someone technically savvy to help you set them up.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 4 out of 5 stars

    Ok for now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have purchased the 5 set the range isn't the best but it is sufficient for now

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. Kindly be informed the range can be extended with the Panasonic Range extender KX-TGA407 that is compatible with your Phone System. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Open box product not complete

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    batteries were not in box as promised. how can I get them?

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention. Please check with the seller if the unit is an open-box. -M Panasonic

  • Rated 1 out of 5 stars

    Gene L.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very short range. Never had a phone system that could not reach a bedroom two rooms away. Unusable for me because of that.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We truly appreciate your feedback! We value our customers' opinions and would like to thank you for bringing this to our attention. The range of our phone systems is approximately 33 feet. This range may be influence by other electronics close the the base unit or thick walls, depending on the material. We would advise placing the base unit further away from other electronics to avoid interference that may affect the range. - S Panasonic

  • Rated 2 out of 5 stars

    Not as good as previous.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same phone I have had before. For some reason this one is poor quality. Doesn't have the same range and has poor sound.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 2 out of 5 stars

    Wouldn’t purchase it again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Access to the voice message system is clumsy. You cannot delete a single message while keeping others. Not at all user friendly.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review.
      We would appreciate it if you would contact our Support Team via Chat to speak with a customer care representative about your recent experience in order to determine how we can provide you with a solution: shop.panasonic.com/contactus Mon-Fri; 9AM-5PM EST Panasonic

  • Rated 5 out of 5 stars

    Perfect for my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a Panasonic corded/cordless combination before. This completely cordless one has the same characteristics--especially good voice quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product met all expectations and performs as advertised. Highly Recommend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 2 out of 5 stars

    Disappointed Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones have very short range and if not placed back carefully on their bases won’t charge or ring.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. Panasonic

  • Rated 2 out of 5 stars

    phone malfunction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works but does not keep correct time loses five minutes no matter how many times I correct it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. You can fix this by pressing MENU # 2 2 6 on one of the handsets > go to manual and press SAVE. Panasonic

  • Rated 4 out of 5 stars

    Easy to use phone system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the system except for the phone # directory. I need a direct alpha set up. Not groups like this one has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blocks most telemarket calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent voice quality along with cell phone connection. Our telemarketing calls have gone from 10 a day to practically none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones work very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these phones to replace old set that kept cutting out. Turns out all we needed to do was reboot the modem. Liked the new phones so much I kept them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed new phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that there were 3 additional handsets and the answering machine portion is easy to use and less noise than my previous cordless set.

    I would recommend this to a friend