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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2831 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the KX-TGE674B DECT 6.0 Expandable Cordless Phone System for its ease of use, sound quality, and call blocking features. Many also find the range, caller ID, and setup to be satisfactory. However, some customers have expressed concerns about the battery life, while others feel the volume could be louder and the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,831 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleased Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone system - has more features than I will ever use. Was easy to set up even for an 80 year old. So glad to have chosen this replacement system.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your positive feedback! Panasonic

  • Rated 3 out of 5 stars

    Adequate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a landline phone; it has 2 wireless extensions; it filled a need

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 3 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just set it up, gift for Christmas will be in touch if there are any problems

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback! -C Panasonic

  • Rated 1 out of 5 stars

    Poor Quality Control at Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived yesterday. Phones arrived all loose in an opened box w/o any packing. Instructions were missing. The box had been taped, opened, and then retaped after the phones had been tossed back into the box. The phones had either been used or returned for some unknown reason. The phones were not new. Best Buy's quality control should not be trusted. I was unable to obtain a refund without visiting a Best Buy store; because of my age I no longer drive. So I am stuck with a defective product with no hope of obtaining a refund. Beware.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We apologize for any inconvenience or dissatisfaction you may have experienced with your purchase of the telephone system. We suggest contacting the vendor for further information as the product was used. Your feedback is highly appreciated as it assists us in enhancing our products and services. If you are open to discussing it further, please reach out to our Support Team through Live Chat on the Panasonic Website's Contact Us option. You may do so by clicking on the widget located at the bottom right of your screen during our operating hours from Monday to Friday, 9am-5pm EST. -C Panasonic

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very needed purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home phones lose the battery quickly but the new phones are great, Since we decided to keep our home phone this was a great purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best you can get! over price, lack of options, too complicated.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 3 out of 5 stars

    my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not ring consistantly have not yet tried to put in phone #s

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We would need more information in order to have a better understanding of your inquiry. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://help.na.panasonic.com/ Panasonic

  • Rated 1 out of 5 stars

    No to Panasonic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I purchased. The phone doesn't keep the time. Have to constantly hold # to restore the time.All the phones don't ring when a call comes in. Can't contact customer service.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Yvonne! Thank you for your review. We’re sorry to hear about the issues you've encountered with the phone. To resolve the time issue, please try going to the MENU, then press #, enter 226, go to MANUAL, and press SAVE. For any further assistance, please feel free to contact us via our telephone support bot for quick help. We appreciate your feedback and hope this resolves the problem! - S Panasonic

  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Great system and easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now we have an integrated system all over our house and it works great. We are verbally informed of the caller as well at the caller ID. We could not be more pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced old Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace an older phone system we had. Bought Panasonic since that is what we had before and were pleased with it. So far the new one is also good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Problems in 3 days. I called a friend on her cell and the sound kept breaking in and out. I know it is this phone because I have called others on their cell phones and there is not a problem with reception. My friend, whom I called on her cell phone told me that she was not having any problems with any of her other callers. Over the last decade I have purchased Panasonic phones, and they all had problems. So I will never purchase them again. I am taking it back.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review, we appreciate it. We are sorry to read that you were experiencing issues with the product. Could you please reach out to us for support to see if there is any troubleshooting we could provide? We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my needs but not easy to program. Still trying to figure out the "easy" blocking out the unwanted callers.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! For easy call blocking, press the CALL BLOCK button on the handset. -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had new phones for years. The sound is good and so is the weight. I am still trying to figure out some things but these are a huge improvemet over what we were using.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 2 out of 5 stars

    ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took a while to figure out the programming, etc. The MUTE button is easily bumped when on the phone an next thing I know - I muted my call. Poor design for that button location

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Cordless Home Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice but...volume is very very low. Especially on speaker. The speaker is located in the back and when you hold the phone your palm covers the speaker and muffles all sound. Very bad idea. I returned this phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Enjoy the call block option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our current phone system did not have the call block feature. Purchased this unit specifically for that convenience. The option to transfer cell phone book was a great help.

    I would recommend this to a friend
  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Landline Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panasonic - KX-TGE674B DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Black. I just love the performance especially I'm able to block calls easily.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    liked having 3 phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd phone furthest from the main phone frequently shows no power or no power to main phone, which the other 2 (including the main phone) are fine. Not happy with this thus far.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as we had hoped. Volume adjustment very limited. Not very intuitive operation. Perhaps there are too many features. OK for the price but our old UNIDEN worked much better.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works well and easy installation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive base and four satellite units. Accepts calls from "land" line plus two mobil phones plus additional satellite units. Good sound quality.

    I would recommend this to a friend