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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2831 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the KX-TGE674B DECT 6.0 Expandable Cordless Phone System for its ease of use, sound quality, and call blocking features. Many also find the range, caller ID, and setup to be satisfactory. However, some customers have expressed concerns about the battery life, while others feel the volume could be louder and the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 2,831 reviews
  • Rated 2 out of 5 stars

    Slow phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow phone. Can dial the numbers fast and the phone rings you press the talk button to answer and it stays a few seconds after still ringing. Not a good experience with theses phones.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear that you are experiencing a responsive concern with the telephone. We would need some additional information to be able to troubleshoot the situation and provide you some steps that you can do to see if we could remedy the issue. Our Support team is awaiting and ready to assist you with your concern, so please select the best method that works for you based on the options on the Panasonic Contact Us located on the Panasonic website. Panasonic

  • Rated 3 out of 5 stars

    speed dial is too slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed dial is way too slow, should be much faster.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this one because the last Panasonic had cheap base and phone was loose when sitting in base. This one seems to be better quality. Time will tell. Thought it was a bit pricey but needed a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Panasonic cordless phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phones. I especially like the "Call Block". Believe me I have used it quite alot already. All phones work great.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 5 out of 5 stars

    A+ Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one feature that really stands out for me is the verbal identification of a caller gives you the option of taking the call or leave a message. Also miss call is documented.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G Panasonic

  • Rated 1 out of 5 stars

    Cheap phone, difficult to understand, poor manual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made, headseat doesn't fit the ear very well, terribly difficult to understand all the features, some of which are unnecessary, and even the manual doesn't talk in specifics so you have to read and reread to even get a clue as to how to use a certain feature. Would never recommend, especially to older people. Our last Panasonic was awesome, however, after 20 years, it had developed some flaws. Wish we had never purchased.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you support. Panasonic

  • Rated 4 out of 5 stars

    Good four handset phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that bothers me about this phone is that when you talk into the handset your voice sounds like the phone is not on ( to your own ears ) or the that microphone that picks up your voice isn't on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can you hear me?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t even hear when talking! I thought it was me but even my 12 yo son couldn’t hear when using them.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Melinda! Thank you for bringing this to our attention! We are truly sorry to hear about the situation you experienced. If you are having issues hearing during calls please press Menu on a handset, followed by the # key and enter 122. Please select A and make sure to press SAVE. If the issues persists, we encourage you to check directly with the telephone service provider for possible issues on the telephone line. We hope this helps! - S Panasonic

  • Rated 5 out of 5 stars

    Liquor ball sandwiches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! 1st call i made was to Jim Layhey & asked for his liquor ball sandwich recipe. It was simple white bread soaled.in vodka then squished in to liquor balls.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 1 out of 5 stars

    Unsatisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeting and person calling does not talk on answering machine have to pick up handset to here who is calling Very dissatisfied. My old Panasonic answering machine would talk out load when a call came in so I would k ow if I wanted to talk or not.So to me this new answering machine is useless payed enough for it so I should hear my message and who is calling without doing anything to hear it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear that you are not happy with the KXTGE633. Based on what you are describing, sounds like you do not have the "Call Screening" feature turned on. Our Panasonic website has multiple ways to reach out to our support team whom would be happy to assist you with getting this feature turned on if you need it. Panasonic

  • Rated 5 out of 5 stars

    almost same as prior model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for new landline phone without going overboard with today's features. this model is similar to my prior one from the early 2000's yet is updated to accommodate today's techies. the number pads are larger as is the entire handheld unit; I preferred the smaller version.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones lose contact with the base within 100 ft. of the base. Batteries won't keep a charge for more than 8 hours.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    It's Panasonic all the way for cordless phones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third or fourth Panasonic Cordless Phone System that I have purchased (always from Best Buy!) Love this one..it even has a voice alert for when the battery on one of the handsets is low.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working well at all. Very disappointed. Stayed on the phone with Panasonic support nearly an hour They tried to find every excuse to say nothing could be wrong with the phones. They ended up wanting me to send the ohones back for repairs only. Ill just keep them, dont trust Panasonic to do effective repsir.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for raising this concern with us. We want to assure you that our customer care team is well-equipped to handle troubleshooting and pinpointing the root cause of the issue you're experiencing. To ensure we have all the necessary information to assist you effectively, please don't hesitate to reach out to our live chat support once more. We're more than happy to give it another try and work together to resolve the issue for you. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 5 out of 5 stars

    Good replacement for Old Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Panasonic System worked very well for many years before it quit. Naturally, we looked for Panasonic again. So far, we are enjoying using it. The distance it will receive signal from the base is less than the old one, but is still pretty good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s cordless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother to use throughout the house. Battery life on these are not so great.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 2 out of 5 stars

    It rings....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very tinny and muffled. Very low volume ring tone and very difficult to get quality sound from handset. Of the 3, none is better than the next. Big dossapoinment for the price.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Batteries on These Phones Drains Daily!!! It is almost impossible to keep them charged...

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. If the battery life is short, please considering changing the rechargeable batteries. Panasonic

  • Rated 5 out of 5 stars

    Bought as birthday gift.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A dear friend in need of a working cordless phone set. She hasn't had any complaints about the phone. I am going to double check all the options on this phone as I am in need of a new cordless phone in the very near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective out the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base was charged for a full 2 days and never held a charge. I ended up returning to the store.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic