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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 560 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, call blocking, and sound quality as significant advantages. Many also appreciate the range and Bluetooth connectivity, along with the multiple handsets included. However, some users mention needing to charge the batteries frequently and express concerns about the volume level for certain users. A few customers also point out challenges with the instruction manual and occasional connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 560 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee was very helpful. Phones are great. Price was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning the in and outs of this phone system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and convenience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and convenience. Easy to use. Good value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in this phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the previous models of this particular phone for the past 15 years (or so). The range on this new model is far inferior to the previous ones.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear your experience was less than 5-stars. If you are open to discussing your experience further, please reach out to us: shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 5 out of 5 stars

    Excellent, works as prescribed. Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product, works as prescribed. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone system works so well. a keeper for sure!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average Phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not overly excited with these. Sound quality could be much clearer. For a home phone system its average. Had I more choices at the time I'd have probably gone with a different brand.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! Panasonic

  • Rated 5 out of 5 stars

    Great for blocking spam!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 5 handsets. Easy Call Block. Good purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item well recommended , works perfectly , A++

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality and AC Charger Stopped Working

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panasonic has really cheapened their products. Had a similar phone from about 7 years ago and it worked great. This model is cheaply made and after 9 months, one of the AC chargers / adaptors (120v) no longer charges the phones. Now I am in search of another charger; way to go Panasonic - you have cut corners to lower your cost that your product is now cheap. I would have been happy to purchase for additional cost for a better quality product. How do I get a the AC charger replaced?

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Please reach out to us directly at shop.panasonic.com/livechat at your earliest convenience. Panasonic

  • Rated 3 out of 5 stars

    Missing hearing aid compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, but not great. Checks most of the boxes for this type of product. Best Buy site said it was hearing aid compatible, but apparently it is NOT. THat is an issue for us.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    Not the happiest camper

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with the sound quality of this phone. Also, storing a number on one phone does not transfer to the other phones as my old system did.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. The phonebook entries are being transferred to all handsets connected to the base. -M Panasonic

  • Rated 3 out of 5 stars

    Great price and company but this one is defective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dial tone is a little off and one of the auxiliary phones does not ring. I love Panasonic products and know this is not typical. I will buy another set to replace it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    Typical

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than any other system of similar type and cost, but the range is weaker than others have been, will see how long it is until handsets start dying!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! Panasonic

  • Rated 2 out of 5 stars

    Not as good as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was to replace an older model but these do not work as well as the older ones. They don't reach as far away from the receiver as they should. The connection drops in and out even within a few feet away. They don't hold their charge as long as the older ones did and there's the completely annoying "please recharge the batteries" that could be helpful if it were programmed to not do it during certain hours - like in the middle of the night!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 3 out of 5 stars

    Cordless

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only good for a few years and begun to cut off during a conversation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Panasonic set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to find the right area fir several things. Hard to fix the volume as i have hearing problem.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! Panasonic

  • Rated 3 out of 5 stars

    It will have to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The call quality is lacking. Nothing like my last Panasonic link 2 cell cordless. It will do for now.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. Panasonic

  • Rated 2 out of 5 stars

    Five phones one base!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. As for as the range not that good. Having five phones are awesome!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback. The maximum distance is 1000 ft line of sight; however, it can be shortened when there are obstacles such as walls, etc. You may benefit of a better range by purchasing the Panasonic Range Extender: KX-TGA407. Panasonic

  • Rated 3 out of 5 stars

    Paul

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in the building but not so great if you walk outside. Need to purchase the booster

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic