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Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4.7 out of 5 stars with 1868 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the Streaming 4K Ultra HD Blu-Ray Player for its excellent picture quality, Dolby Vision performance, and upscaling capabilities. The device is also appreciated for its quiet operation and overall good performance. However, some customers find the button layout and user interface to be less than ideal, and the remote control and app selection could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,868 reviews
  • Rated 2 out of 5 stars

    Does not display HDR content.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this very expensive UHD Blu Ray player due to glowing reviews and because it’s enabled to handle many different HDR modes but for me this just hasn’t been the case. I have this unit paired with a brand new LG-C9-55” OLED that I also purchased from Best Buy and when I play an HDR content disc (Planet Earth II) it does NOT display it in HDR. Instead it says “Dynamic Range Conversion”. I know it’s not the TV because when I stream HDR content from YouTube the TV automatically recognizes the content. I’m probably going to unhook the unit and return it. Oh and it’s also not the HDMI cord because I’m using a $40 Belkin 8K cord. Very disappointed in Panasonic.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Please see below some information and settings that will help you in this matter:
      http://help.panasonic.ca/viewing/ALL/DP-UB820PC/OI/TQBS0255/TQBS0255.pdf#page=4 Panasonic

  • Rated 3 out of 5 stars

    Great when it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player looks great. The only problem is that once in a while, I get sound but the picture drops out. When this happens, if I unplug it and wait a minute, then plug it back in, it then works fine.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 3 out of 5 stars

    no np4 blu ray disc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only giving this a 3 star because I did not know that it would not play mp4 blu ray disc.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello, Robert! Thank you for your feedback. You can use USB devices (up to 4 TB) with the MP4 content format. Hope this helps! -C Panasonic

  • Rated 1 out of 5 stars

    Glitchy performance - would not recommend.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player is a huge disappointment. It has no tolerance for slightly damaged DVDs (such as are common from Netflix DVD) and often stops playing in the middle of a movie. Usually when that happens I can put the dvd in my 10-year-old Samsung player and it will play the DVD with no problem. I’m sure this player has many great features, but with this flaw I feel it was a waste of money. I wish I had returned it when I could have.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Panasonic

  • Cons mentioned:
    Button layout

    Rated 3 out of 5 stars

    Meh…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still can’t figure out how to get anything other than Netflix and Prime to display on screen. Not user friendly and you better have teeny-tiny fingers if you want to press the right buttons on the remote! They are CRAMMED together! Guess I’ll be forced to print out my own user manual. Whaddya want for 500 bucks?!?!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 1 out of 5 stars

    Powers itself down completely - Worst feature ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit powers off completely on its own if paused for 20 minutes. You have turn it back on and navigate to restart the movie. There is no way to turn off this feature. This unit is turned off automatically. To save on electricity, this unit is turned off automatically depending on the media if there is no button operation for about 20 minutes when not playing back (such as when paused or displaying the menu, displaying still pictures, etc.)

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. -C Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Blown away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the top purchases of 2019. Levels beyond my older Samsung 4k player.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 3 out of 5 stars

    Updated 4K Blu-Ray Player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my old blu-ray player to one that is 4K capable. To be honest, I can't really tell the difference from my old player. Also, I think the remote on this player is not very well thought out.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback. We will consider your opinion. Panasonic

  • Rated 1 out of 5 stars

    Never worked a single time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this player 2 months ago for prep in building my home theater. Huge lesson there. I finally got the room built yesterday and find out that this player is dead on arrival. It will not play any blu-rays or 4k discs. The only thing it'll do is stream amazon/netflix. All my discs work perfectly fine on my cheap player and on my PS4, but this one won't play a single one. It will show "reading" for 2-3 minutes then pop up that it can't read the disc.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Quentin, thank you for bringing your Blu-Ray problem to our attention. We sincerely apologize for the Blu-Ray's failure and the inconvenience it caused. Please use this link https://shop.panasonic.com/supportservice to locate a service facility. Panasonic

  • Rated 1 out of 5 stars

    Horrible Company Panasonic

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product after 6 months has completely failed to play any 4k disc. While playing blu rays and dvds just fine. It’s a major factory default experienced by nearly ALL buyers. Panasonic is a very bad company. The quality control is some of the absolute worst I have ever seen. To have a drive failure under 1 year is completely unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! Thank you for providing your feedback. We sincerely apologize for the issues you have encountered with the DP-UB820-K. We recognize the frustration that arises when a product does not perform as anticipated, particularly after only six months of use. Please note that 4k images can be played back when this unit is connected to a 4k-compatible TV. To enjoy images in 4k/60p, you need an HDMI cable that supports 18 Gbps. Please use HDMI cables 5.0 meters or less. It is recommended that you use Panasonic's HDMI cable. Your experience is important to us, and we truly appreciate your input to help improve our products. -C Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent player with easy set-up and absolutely stunning video capabilities.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    A complete disapointment!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the sound this DVD player is horrible. It does not display 4K DVD movies any better than something costing $50.00. Its Amazon streaming has momentary freeing or skipping, I am struggling to find the word for it. I don’t have this issue with any other streaming device. This is not a $500.00 device. Oh, and for the folks out there that might think it is my TV, think again I have an LG OLED TV that is great. Enough said.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 1 out of 5 stars

    Video artifacts and stuttering using UHD discs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this model to try out Dolby Vision playback in UHD Blu-ray discs. But when I tried playing a movie, I was getting bright spots flickering across the screen. I also noticed that the video playback in the menu for the disc would frequently freeze and then jump. I tried a different UHD Blu-ray disc and hit the same issue. Looking online, I've seen similar reports. Perhaps it's a bad unit. I ended up returning it and stuck with playing UHD discs on my Xbox.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you experience technical issues with the product, we would be more than happy to assist you further. The best course of action would be to contact our support team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST at your earliest convenience. -C Panasonic

  • Rated 3 out of 5 stars

    Nice looking - ok functioning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent play, too high a price at the time of purchase. Has consistent problems with powering up & reading discs despite firmware updates

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 5 out of 5 stars

    Blown Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this along with a 2019 Samsung Q80R and it’s amazing. 4K Blu-ray’s will make your draw drop. Literally. And it actually upscales standard 1080p Blu-ray’s REALLY well to the point where they look amazing! Highly recommend this player. Loads discs extremely fast. Remote is solid.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Ultra good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This produces an excellent picture for viewing with the projecter

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    PRICEY

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AFTER WATCHING 4K UHD YOU WON'T ACCEPT LESS QUALITY SUCH AS CD OR DVD, SO ALL OTHER PLAYING OPTIONS HERE BECOME USELESS. IT WON'T PLAY MANY AUDIO FORMAT FROM MOVIES ON USB HARDDRIVE ON THE OTHER SIDE IT'S A QUITE AND IT'S MENU IS FINE.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We would need to check the settings that you have on your product in order to provide you with the proper solution. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 5 out of 5 stars

    A Must Have for Entertainment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence about this player but now I am super happy I purchased it. I read some previous reviews and spoke with a few salesman and made the right decision. You won't be disappointed with your purchase.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first DVD player. Excellent product .

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Best player currently on the market.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other player has the amount of options and features that this one does. It's worth it for the HDR optimizer alone. If you've ever disliked how dark your HDR movies are, this player will solve that problem.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic