Customer Ratings & Reviews
- Model:
- EP3241/54
- SKU:
- 6369437
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Philips 3200 Series Fully Automatic Espresso Machine's ease of use, coffee quality, price, and cleaning. They appreciate its user-friendly design, ability to make different coffee sizes and strengths, and convenient maintenance features. However, some customers have concerns about its noise level, durability, water tank size, and instances of it stopping to work unexpectedly.
This summary was generated by AI based on customer reviews.
Works well at a good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice unit. more quiet than previous model. So far, so good.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for a very high quality product at a good price. This thing helps us a lot.
I would recommend this to a friendIt’s pricey but worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pricey but worth every penny, You will not regret.
I would recommend this to a friendNot worth the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a Jura it is easy to see why this is half the price. The coffee taste watered down even after adjusting the settings. This is not worth the $800, save your money and buy any of the Jura
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Watery Coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso shots it made were alright. Any other drink option was so watery, it was terrible. I followed all set up instructions and troubleshooting tips. I made at least 30 drinks and it was still watery. I wasted so many beans on this plastic hunk of junk. The pucks of coffee were mushy and not a fully formed puck like other espresso machines. My ninja coffee maker makes way better coffee than this.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello,
Thank you for taking the time to write and sharing your experience with our Expresso machine. We're very sorry to hear about it because nobody deserves a watery coffee. This problem might be related a few reasons. The first of them is the brew group as it needs to be cleaned weekly. You must rinse the brew group thoroughly with lukewarm water under the tap and let it air-dry before placing it back.
Another possible solution is to re-adjust the grind setting to a coarser setting by turning the grinder setting knob inside the coffee bean container to a higher number or bigger coffee bean.
You can also increase the strength of the coffee by choosing the highest aroma setting, and set the grinder to a finer grind and select medium cup volume.
Alternatively, you can also check if the pre-ground coffee funnel is clogged. If so, switch OFF the machine and remove the brew group. Open the lid of the pre-ground coffee funnel and insert the spoon handle into it, and move the handle up and down until the clogged ground coffee is not blocking anymore.
If this doesn't improve your experience, please feel free to reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Best investment ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Only problem is we’re going through to much milk. LOL
I would recommend this to a friend- Pros mentioned:Coffee quality
Stopped working in 4 months!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in July and it stopped working in less than 4 months. The coffee was great when it worked. Now when I turn it on, the 3 warning lights just keep flashing. I tried the troubleshooting tips in the user manual as well what the support person suggested but still the same issue persists. Warranty support has opened a ticket but 4 emails later with receipts from my online Best Buy order are still asking for more PROOF that I indeed bought it from Best Buy. Very disappointing! I should have purchased Best Buy's warranty which I never do, at least would not have had to deal with the terrible Philips/Saeco support. Buy at your own risk!
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
- Cons mentioned:Noise level
I REGRET THIS PURCHASE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret purchasing this machine and even more I regret not returning it when I knew I should have so now I am out of my window of opportunity. It runs extremely slow, it is loud, and when I went from coffee beans to already ground coffee it took an act of congress (and an hour) just to get it to work correctly.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thank you for sharing your feedback, and we're very sorry to hear about your
experience with our PHILIPS Espresso Machine. Your utmost
satisfaction is extremely important to us and we'd like to learn more about this
issue to resolve it. At your earliest convenience, please get in touch with us to
speak with a Consumer Care Representative. Be sure to reference this review &
have your PHILIPS or product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Great machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for husband. Excited to use it. Seems like a great deal
I would recommend this to a friendWow, so marvelous
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply wonderful. Little but great machine for coffee lovers.
I would recommend this to a friendNot what i expected !!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that for this price it would be great, the coffee comes out normal taste , the taste is similar to a regular price coffee maker, the quantity is not much if you choose for a cappuccino or a latte macchiato, if you prefer low quantity and normal quality then I recommend otherwise no.
No, I would not recommend this to a friendGreat coffee maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product got it as a present and very satisfied
I would recommend this to a friendCoffee Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. One of my best purchases from Bestbuy...
I would recommend this to a friendBad joke avoid it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars would be more like it. I seriously don't understand how anyone can give this high rating. A drip coffee maker makes better coffee. Out of the box and using illy classico beans this made watery tasteless espresso shots. Maximum aroma settings, finest grind settings, minimum shot size slightly inoroved but it's not an espresso. Considering it pulls a shot in 11 seconds it doesn't extract anything and there's almost no crema. Tried a cappuccino too and it was tiny, no foam, and tasteless. Went through all the troubleshooting steps and nothing made a significant difference. Called Phillips support - their advice was to give the machine time to adjust making juat a couple of coffees a day for a week or so. Seriously that is infuriating. Tell the customer not to use the appliance much for some time and waste beans on crappy coffe while supposedly the machine figures itself out. Obviously this is returning to the store. Do yourself a favor and if you want good coffee avoid this one.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, thank you for writing us feedback about your Espresso machine. How unfortunate to hear that you are not satisfied with the performance of your device. If you're still considering keeping this machine, we'd kindly advise you to have a look at our troubleshooting page: https://www.usa.philips.com/c-p/EP3246_74/series-3200-fully-automatic-espresso-machines/support#XC000004124. Here you can find 'I cannot adjust the drink volume on my Philips/Saeco espresso machine' how to adjust this setting. If this did not help or need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards, Philips Consumer Care
Good machine. Too Much $
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine. Not sure I’d spend that much again though.
No, I would not recommend this to a friendAutomatic but lacks quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that everything is automatic…but the espresso was more like strong coffee and the frother made hot milk. We chose to get a Breville instead.
No, I would not recommend this to a friendDon’t purchase.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst automatic espresso machine ever… does not hold enough beans and does move beans into grinder
No, I would not recommend this to a friendSr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the machine does not heat the coffee, coffee comes out cold. the price is too high for not satisfied
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative.
Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Never worked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Bought this and it never worked. Best Buy would not exchange it for another one.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Kind regards,
The Philips Home Living Team
Weak coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not functioning correct. Coffee comes out weak
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.