Customer Ratings & Reviews
- Model:
- SRP2024A/27
- SKU:
- 6463734
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the 4-Device Fire TV Universal Companion Remote for its ease of use and reasonable price. Some find the design innovative and appreciate the simple setup. However, some customers report issues with compatibility, while others mention the size and lack of a backlight as drawbacks.
This summary was generated by AI based on customer reviews.
Useful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful, I would always miss place the Control but with this I always find it since it’s big.
I would recommend this to a friendUniversal remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Universal remote is good for tv, it comes in handy and comfortable for turning tv with it. Thank you
I would recommend this to a friendWhoever invented this is a genius
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very handy and practical. Whoever invented this is a genius
I would recommend this to a friend3090
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Very powerful card absolutely happy with this.
I would recommend this to a friend- Cons mentioned:Connectivity
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to the tv. Had to return after several attempts
No, I would not recommend this to a friendBrand response from Tech Support
Posted .HelloTxxx, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
Almost a scam remote item.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote will not control your fire stick!! It just has a handy slot built in to the back of it to slide your original fire stick remote into it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello FrankM, thank you for your review. It actually works as described in the title. You are supposed to use your original FireStick remote and the other side of the remote to control everything else. We are sorry to hear that you are less than satisfied with your Philips Companion Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience overall. And outstanding products
I would recommend this to a friendThree other remotes replaced with this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as convenient to use as expected but I did get rid of three remote controls.
I would recommend this to a friend- Pros mentioned:Ease of use
Philips - 4 Device Fire TV Remote Fail
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked up to a point then just stopped, changed the batteries, still doesn't work and I can't find the book of codes it came with, didn't need it when I bought it though, just put the batteries in and it worked!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there. Thank you for reaching out to us here. We're sorry to hear that your remote is no longer working. Feel free to reach out to our online social media channels, such as Facebook, Instagram or Twitter. Our colleagues would be more than happy to assist you with this matter. Hope to hear from you soon!
Philips Care Team
- Pros mentioned:Ease of use
Universal Remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a great universal remote this is it! I was able to connect it to multiple items in the house with no issue.
I would recommend this to a friend - Pros mentioned:Ease of use
Great For Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very helpful when traveling so you can access tv inputs and control the Fire Stick with one unified remote.
I would recommend this to a friend Remote Dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device was too complicated. I could not get it to work as designed.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call at 1-800-654-8483.
A waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.…a real waste of technological resources. This does almost nothing. If you do better with or are less likely to lose a larger remote rather than a smaller remote, perhaps you can find a use case. Other than that, it isn’t worth it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Julz, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
Not ideal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didnt like this remote and had to return it. It just didnt work any better than the standard fire stick remote.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
Great remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great but juts the remote we need for the tv
I would recommend this to a friendWay to hard to program
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all it took three hours to set it I can use the volume from the remote. I don’t recommend this this remote
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
- Cons mentioned:Overall performance
SURPRISE ! ! !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks Doesn't work. Now I have to make up stuff to make their 50 word minimum.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello NightHawk, thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Compatibility
Universal Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Complicated to try to set up to VIZIO TV, turns ut, it is NOT compatible with the TV!
No, I would not recommend this to a friend Pretty Good Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's good. I just don't like the side buttons that I'm constantly pressing by accident. Otherwise, it's a great way to have just one remote for both my Fire TV and my other AV devices.
I would recommend this to a friendNot what I needed and is a bit sad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the tin this isn't bad. It's just something I do not recommend cause your remote doesn't need a sleeve. If it was a real remote i would give it a better rating. Simply just stay away.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Wofmech, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.