Customer Ratings & Reviews
- Model:
- SRP2024A/27
- SKU:
- 6463734
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the 4-Device Fire TV Universal Companion Remote for its ease of use and reasonable price. Some find the design innovative and appreciate the simple setup. However, some customers report issues with compatibility, while others mention the size and lack of a backlight as drawbacks.
This summary was generated by AI based on customer reviews.
Fire tv remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it to replace my old remote and I didn’t care for it. You had to put your remote in to it i guess I made a bad purchase not what I wanted.
No, I would not recommend this to a friendMisinformation product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% Not what so ever for "Fire Tv" this is for the "fire stick" there completely two different remotes and they will not fit or work... make sure you bring your remote when purchasing...
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Tanner, thank you for your feedback. We are sorry for the miscommunication. We will get that listing updated as soon as possible.
So far so good!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to replace an original Toshiba TV remote that failed- so far so good!
I would recommend this to a friend- Cons mentioned:Compatibility
Not a universal remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told its a universal remote. Only for matching remote. Return was easy
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Jbubu, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips 4 Device Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Tv control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like th idea with but control in the same, my daugther can't used
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Jorgefer, thank you for your review. . We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work on my phone. I wouldn’t recommend
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello JGSalgado, thank you for your review. This was not designed to work with a phone. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Compatibility
firetv holder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just holds the firetv remote and does nothing else.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Gauravh, thank you for your review. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the rare universal remote controls that works even with Amazon. Strange, not all remotes are compatible but this was us.
I would recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible remote. Can not get it to work without doing contortion
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for reaching out. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, everytime you pick it up you hit the buttons on the backside ,
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Chad, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Didn't Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it since remote would not fit in it like it was supposed to :(
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello John, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Not as helpful as I had hoped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice, but didn’t help my cousin’s problem with the television.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Traitor29, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Tv remote does not fit in the back of this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote does not fit in the back of this........
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Xx12,thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Compatibility
Un universal remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work on Sony Receiver and unable to fully install Amazon fire stick in base. Had to return.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Stevem, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Not a great idea!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looked like a neat item to have, but doesn't work well and is very bulky.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great remote for fire tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this remote. I’m able to use my fire tv remote then flip over and use my dvd and steam device on my tv with ease.
I would recommend this to a friend