Customer Ratings & Reviews
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- Model:
- SRP4121M/27
- SKU:
- 6463735
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 4 Device Remote Control's ease of use, favorable price, and straightforward setup. Many appreciate its performance and convenient size, finding it to be a good replacement remote. However, some users experienced compatibility issues, and a few noted concerns about the size and responsiveness of certain buttons.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of useCons mentioned:Compatibility
dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to program but just doesn't do the job for what we needed
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Eexx, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
Disgruntled Customer, AGAIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again with a purchase I made at Best Buy, it was a flop! The remote did not work! It could not be programmed to the one device (TV) to turn TV on, change channels and Volume. A real hassle to have to return it and so forth.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Pros mentioned:Price
Philip - Universal Remote Control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price and the value cannot be underestimated
I would recommend this to a friend TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace remote for older tv. It works great!
I would recommend this to a friendWorks fine ,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up down buttons are separate not a rocker. Hard to use without looking at it. Not for the bedroom.
No, I would not recommend this to a friendToo expensive for a unviversal remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap Chinese made product. Poor workmanship, though it has all required feature.
No, I would not recommend this to a friendBad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its terrible....qbout 10 differe t codes to figure out what set up for the tv
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible lag thought it was the batteries and it wasn't
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Vsturgill, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Compatibility
Did not work for Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for a TCL/Roku TV and none of the codes worked.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Francisco, thank you for your review. The code 6171 should work for almost every TV that has Roku built-in—regardless of brand.We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok the only issues with this remote is that it glitches from time to time.
No, I would not recommend this to a friendDecent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy with this remote... sometimes it works others don’t? Not happy
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Philips remote
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This plug and play remote needed to be returned as it didn't work with our program provider. We switched to the correct remote and that one works fantastic.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Rhm7, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Wall Mount. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Wrong functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with my Samsung TV just fine. However, the functions I needed to use wouldn’t work. Some buttons did completely different functions than what was described. For example, the fast forward button brought up the app menu.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Flamedskillet, thank you for your review. There are several codes for Samsung, try another code and one of them might have your desired function. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Pros mentioned:Ease of use
Philip control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stuff, work good and easy to used…#bestby
I would recommend this to a friend Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work. Not sure if it is the TV or the remote
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for reaching out. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Compatibility
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it didn't work as I was told by store sales consultant
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Tomas, thank you for your feedback. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
Philips Audio/Video SRP4121M/27
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get remote to be compatible with Xfinity DVR.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Bobs, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. This item does not have any DVR buttons but you can take a look at item SRP9243B/27. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Cons mentioned:Compatibility
BAD PRODUCT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BAD PRODUCT. DOESN'T WORK GOOD. YOU HAVE TO GET LIKE 6 FEET FROM THE TV TO ABLE TO WORK. NO GOOD.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello LusiM, thank you for your review. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
not for us
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was too much to deal with. it was for my mother and she just need something basic. for her this was way too much and I tried to help but I could barely figure it out myself because it kept doings things to the tv that I didn't set up so long story short returned it
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Stephanie, thank you for your feedback. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
- Cons mentioned:Compatibility
Doesn’t really work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn’t work on LG TVS. Tried on a few other brands also didn’t work
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.