Customer Ratings & Reviews
- Model:
- SRP4121M/27
- |
- SKU:
- 6463735
Customer reviews
Rating 4.2 out of 5 stars with 351 reviews
(351 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 4 Device Remote Control's ease of use, favorable price, and straightforward setup. Many appreciate its performance and convenient size, finding it to be a good replacement remote. However, some users experienced compatibility issues, and a few noted concerns about the size and responsiveness of certain buttons.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
So much for universal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as tv control goes wack. Decent blu ray player remote but can't recommend beyond that.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Sonny, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Rated 1 out of 5 stars
THIS THING SUCKS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not control my tv as expected - could not get it to change inputs on my Sharp tv
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Rated 1 out of 5 stars
remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no it didn't work it couldn't get my TV back online
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello ChristopherP, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Rated 1 out of 5 stars
Faulty connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality, didnt last a month...faulty connection.
No, I would not recommend this to a friendRated 4 out of 5 stars
AMAZING!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this remote for years! I’ve owned this remote longer than the original! Easy to set up
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 5 out of 5 stars
Will work it was my tv not yhe remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work on my tv. Was made good but it was my tv
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Replacement Phillips TV control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Control works well with the Samsung TV. No issues. Easy setup using the enclosed instructions.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good replacement for cheap Cable Company remote.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Put in batteries and program it. Nothing to it.
I would recommend this to a friend Rated 5 out of 5 stars
Best Buy is the Best Store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has everything that you need for your electronic needs. I love that store.
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Universal NOT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“Universal” ha! Does not work with my Magnavox, then you have to jump through many trial and error codes and still don’t work, how is that universal?!
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Judith, thank you for your review. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity.
Rated 2 out of 5 stars
What, not included?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A $ 2,400 TV that does not come with a remote included. That seems odd but that is what it was and I had to purchase the remote control separately. All in all I ended up with lots of additional charges.
I would recommend this to a friend






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