Customer Ratings & Reviews
- Model:
- SRP2024R/27
- SKU:
- 6463740
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are delighted by the ease of use and the remote control functionality of the 4 Device Universal Remote Control Roku. Many find it easy to set up and appreciate its overall performance with their TVs and Roku devices. However, some customers have reported compatibility issues and find the size slightly large. A few have also mentioned concerns about the design and button placement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Would not work with Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t make it work with my Roku. Inadequate instructions.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Johnbachel, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
genius!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did you loose your remote like I did for my Samsung tv? well this works and it also controls the roku!. its simple to use and program and works great. no more two remotes, you just flip it over and begin using
I would recommend this to a friendNot the remote for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not do what the sales person said it would do.
No, I would not recommend this to a friendRoku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work with all my stereos, dvd and cd player, and all my tvs
I would recommend this to a friendKool Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is soooo cool.Haveing a side developed to put a additional remote ..while still having access to the universal side to access ur tv an additional devices..pretty cool
I would recommend this to a friendHandy remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very handy once you figure out how to install the batteries and insert the roku remote. The 2 little screws are kind of tricky
I would recommend this to a friendExcellent buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to try one heard good things about Roku needed for m tv lost my regular remote
I would recommend this to a friendDisappointed. OK idea; not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote thinking the “Roku” connection would allow using the buttons on top to control everything. However, the opening on the back is just a single place to hold the small “easy-to-lose” Roku remote. I just flip it over to use the TV functions. But several times, the Roku stopped working. I removed the Roku, re-sync’d it, and it worked. So, I just keep the two remotes separate, like before. Waste of money!
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
I’ll be buying more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have there for most of my televisions that have a Roku. No issue get any of the TV’s to connect or the soundbars. Working on getting all of them with one.
I would recommend this to a friendIt is okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been very impressed with it. Doesnt do all that i had hoped
No, I would not recommend this to a friendNot really a Roku Remote
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not really a Roku remote control. You have to have a Roku remote control to use it. It probably works fine, but I don't have a Roku remote, and that's why I bought it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. Yes, this is a companion remote, Universal on one side and a slot on the other side for your Roku remote. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Does not fit Roku Ultra remote
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a great product, but unfortunately we had to return it because it does not fit the Roku Ultra remote that we have. There was no indication with the packaging or description that made this information clear.
I would recommend this to a friendBrand response from Tech Support
Posted .Swep, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483.
One wand.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this wand. It replaces an original wand for my LG TV. This envelopes the Roku wand and makes it one.
I would recommend this to a friend- Cons mentioned:Compatibility
not up to spec
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why they advertised that you can insert your original roku remote in side this product i had to return it because it did not fit inside it it suppose to slide over it and it gives you a lot more options i was disappointed
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Soundchaser12orionbeetl, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
works with Samsung sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase this year. It even worked with our Samsung sound bar! We are very happy with this remote! I would buy it again
I would recommend this to a friend- Pros mentioned:Ease of use
Great idea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make using 2 remotes much easier and now don't loose Roku remote like before
I would recommend this to a friend Great idea. Didn’t work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the idea of this product but the up down buttons didn’t work. It only went left and right. And sometimes would get stuck going right. Returned for refund.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Timothy, thank you for your feedback. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
So easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little tedious to setup otherwise my dad loves it
I would recommend this to a friendHappy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been working very good and very satisfied and happy
I would recommend this to a friend- Cons mentioned:Size
Great idea in theory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I picked one of these up I thought it was so handy I bought 2 more for other sets in my house. I haven't set up one of them yet, but the other 2 no longer work. It's been less than a year.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
