Customer Ratings & Reviews
- Model:
- SRP2024R/27
- SKU:
- 6463740
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are delighted by the ease of use and the remote control functionality of the 4 Device Universal Remote Control Roku. Many find it easy to set up and appreciate its overall performance with their TVs and Roku devices. However, some customers have reported compatibility issues and find the size slightly large. A few have also mentioned concerns about the design and button placement.
This summary was generated by AI based on customer reviews.
Trash it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got home and opened the box, there was only a cover, and the inside Raku parts were missing, so I trashed it."
No, I would not recommend this to a friendA good idea but needs fine tuning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well there is a need for a better Roku remote but this sure is not it. Not easy to set up. Way to complicated and does not add all the features it should have.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Doug, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
- Pros mentioned:Ease of use
phillips roku remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to setup now i only use one remote instead of three
I would recommend this to a friend - Pros mentioned:Overall performance
Works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, super easy to set up.................
I would recommend this to a friend Waste of Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I entered the various codes for the TCL. One was partial correct but never work fully. Can not turn off or on with the control.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Sheldon, thank you for your review. We are sorry to hear that you are less than satisfied with your GE Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
challenging remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too complicated to set up and work..../ need to return. had correct number for my ROKU tv but this remote too difficult
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
Spend your money at your own risk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it because Roku. I couldn't configured, never worked for me. People who have more experience with these kind of remotes may have the patience to configure it and make it work.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Let down by Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Google tv and the salesman sold me a Roku remote.
No, I would not recommend this to a friendGood Concept, Bad Design
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku remote didn't fit in the remote properly. I couldn't get the universal remote to work right. Good concept, bad design.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Nathan, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Roku remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Um worked but the volume sucked and the Bluetooth didn’t work and the sound was glitching out constantly
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer. Thank you for your review. This is not a Bluetooth remote. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Not a replacement remote
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a replacement remote, contrary to what the salesman indicated, so I returned it
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
No headphone access
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. No hole provided to hook up headphones to the remote inside. Totally bummed about that.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
Universal remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one and this one has already failed, very disappointed in Phillips.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Would not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not people friendly and wasn’t convient for me to use
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Doesn't fit the roku remote.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The roku remote doesn't even fit in the 2 that I bought. I'd give it 0 stars because it is definitely not as advertised.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your feedback. It fits most Roku remotes. It is not compatible with Roku Ultra, Roku Ultra LT, Roku Premier, and Roku Soundbar. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Roku Controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Roku controller is too loose. Keeps sliding and putting volume up is hard.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello DavidM, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to program. We spent several hours trying to program the remote and nothing worked.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Honeydew, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
Missing parts.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete missing parts. Horrible. Can’t use it.It needs to be replaced. I just havent had time to take it back yet. As long as you are asking. Can you help?
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the effort to try and figure out the best way to install After trying for two hours i returned it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Orchid19, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Functional
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to reduce the number of controls despite it looking bulky. The only downside is having to take a screw of to change batteries on the actual roku remote.
I would recommend this to a friend