Customer Ratings & Reviews
- Model:
- SRP2024R/27
- SKU:
- 6463740
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are delighted by the ease of use and the remote control functionality of the 4 Device Universal Remote Control Roku. Many find it easy to set up and appreciate its overall performance with their TVs and Roku devices. However, some customers have reported compatibility issues and find the size slightly large. A few have also mentioned concerns about the design and button placement.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make a difference. Could of just used existing one.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Alma, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Roku Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
It's Awesome!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! It makes it a little easier to find the remote when the kids lose it.. Plus one remote for everything!!
I would recommend this to a friendNo volume control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't control volume and difficult to set up to tv
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Airpods, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Tv remote does not fit in the back of this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote does not fit in the back of this........
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Xx12,thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Cons mentioned:Design
Dont buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 3 roku remotes in the back of this remote and it broke the border that holds in the remote. Good idea bad design.
No, I would not recommend this to a friend - Pros mentioned:Remote controlCons mentioned:Size
Does not fit the Ultra Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Ultra remote does not fit in this unit. I had a Roku stick in another room and it fit perfect as the Roku stick has a slightly slimmer remote. I swapped remotes and realized they wouldn't work but after resyncing both Roku remotes they worked fine and the companion works great operating both my Samsung TV and Samsung Sound bar 60T.
I would recommend this to a friend - Pros mentioned:Remote control
So nice, bought it twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was on vacation and the villa had a smart TV, however, it only had a direct TV, so you couldn't get to the apps. I started looking for a universal remote that I could use there but, more importantly, that I'd use at home, cause I'd been wanting one for the man cave anyway. My first thought was to spend $50 or more for a "quality remote", but I couldn't justify spending that much on a resort TV. So, because I have Roku tvs, and I use a firestick on all of them, I decided to go with this. Got it back to the villa and was immediately glad I bought it. Then got it home, added my firestick to the back, and was online ordering 2 more the next day. More than worth it.
I would recommend this to a friend - Cons mentioned:Compatibility
It’s OK.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t accept some of the newer Roku remotes because they’re about 1/8” too thick for it. Maybe there’s a newer model that does. Other than that, it’s ok… it does what it’s supposed to.
I would recommend this to a friend - Cons mentioned:Compatibility
Nice Idea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good idea,really affordable but it won't fit the Roku Ultra Voice remote Pro.
I would recommend this to a friend - Cons mentioned:Button placement
Easy to connect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my Sony tv. It is big, but that's what I wanted. To have a 2 in 1 remote with my Roku. That little roku remote always gets lost between the couch cushions or by my toddler. I do think that they should have separated the volume and power buttons on the side because it's easy to mix them up in the dark.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Universal Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Roku universal remote out there. Easy to follow instructions for programming all your devices onto one simple remote.
I would recommend this to a friend - Pros mentioned:Overall performance
Works good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this remote for my dad and he really like it
I would recommend this to a friend - Cons mentioned:Compatibility
Didn’t work for me on multiple levels…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with the ROKU model I wanted it for as the ROKU remote was too big. I subsequently used with another model that did fit in the ROKU “remote holder” but the product did not operate that ROKU despite being factory programmed for ROKU streamers. Further, it did not properly run my Sony receiver. Only worked with TV! Very disappointed in product.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello PaulSR, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's what it says it is idk why best buy makes it a minimum of 50 characters to write a review I did this outa my own time and idk why I bothered it's a gd remote that fits ur Roku remote in it freaking works
I would recommend this to a friend- Cons mentioned:Compatibility
Older dated unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great idea but it's for the gen 1 Roku and not the smarter voice option Roku models. Went to put it in and no luck at all.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. . We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Roku remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was terrible. Spent an hour trying to program it and all it did was turn my tv on and off. Not worth the time or money
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Victora, thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to instal, instructions hard to read and understand
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi. We're sorry to hear you're having a hard time installing the universal remote. Feel free to reach out to us on our social media channels. There our colleagues would be more than happy to assist you with this. Hope to hear from you soon!
Philips Care Team
- Cons mentioned:Compatibility
Wrong roku.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my rokus. Could not close cover!
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello ChuckJ, thank you for your review. We are sorry to hear that you are less than satisfied with your Roku Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Nope
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is not right for the product this product has left volume buttons and the roku remote buttons on the right
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello, Harry, thank you for your review. You are correct it does not work for the remote with volume controls on the side. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.