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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 318 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use and the remote control functionality of the 4 Device Universal Remote Control Roku. Many find it easy to set up and appreciate its overall performance with their TVs and Roku devices. However, some customers have reported compatibility issues and find the size slightly large. A few have also mentioned concerns about the design and button placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 318 reviews
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Good, bulky, and maybe more than is needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works fine, but it's quite large (especially because it houses the Roku remote). And speaking of that, does it ACTUALLY need to have the remote tucked into its turtle shell? It seems like the unit itself doesn't even need the Roku remote. But it works well for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Extremely convenient and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this remote. The Roku remote is very small and would get misplaced, this is a little more substantial and harder to misplace. Great to be able to access tv functions and control Roku with just 2 in 1 remote, just flip sides.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    It works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program! Works great, however my ROKU didn’t fit very well inside, when I forced it to fit it didn’t work. When I took it out it worked. I haven’t taken the time to try it again, perhaps the battery got pushed out of alignment when I forced the ROKU remote in. But this remote does work and works well!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Remote control

    Rated 5 out of 5 stars

    Solved our remote problem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were given a large TV without a remote. This allows us to work the TV, the DVD/ VCR, my stereo. As well as roku. Excellent advice at a good price.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works well as an universal remote.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works well as an universal remote but only accommodates certain model roku remotes.This is a major draw back if you own only one roku device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed my life. I lose my roku remote all the time, falling in couch cushions and what not. This perfectly fits the tiki remote into the universal. Not too bulky and super easy to set up. I control my soundbar, tv, and roku all from one remote

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Nice to have for Full TV control

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very handy remote to have. Will take care of most of your home electronics from your easy chair. Saves on batteries as you need just one remote control. The control was easy to set up and easy to use. Good buy and at a fair price.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works great but roku didn't fit inside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but our lil roku remote doesn't fit into the open backside as advertised. Each work fine separately with our Samsung TV, Roku, and all the channels like Netflix and Amzn prime.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my remote not only do i love the color i like the way it lights up and it's so easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Universal Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this because we liked the concept of having the ROKU remote attached to the universal remote, however, our ROKU remote didn't fit in the cradle. We called Phillips, only to find out the new models are larger, and they are working on making a new universal that will accommodate the new modle ROKU remotes but it won't be available for some time, so we returned it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Remote Control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and it worked with my old Sony home theater, We love how the Roku sets in the remote control no losing it now. Worth buying.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Odd but worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cool device if you already purchased the standard roku. The little roku remote slides into this remote. Its a little wierd because there are also buttons on the bottom and side. But overall it is handier than 2 remotea.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sons new remote, I bought a new tv for 25 $ with no remote, bought this remote worked great, only problem is didn't know it was going to have that give gap in the back of the remote. I misread and thought it came with a roku remote to attach. Works great though!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to program to your TV. I did not know there was an insert for Roku remote, the sales rep never told me, he just said it was a universal remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have it for extra use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have the remote haven't used it yet but have it for future use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up , convenient , and worthwhile. I’m happy about this purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard to get the code to take and even now it loses the code and I have to reprogram it at least 2 to 3 times a week

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with my Hisense smart TV without a problem. Programming was easy and has space to add your roku tv remote as well. Price is reasonable. I’d recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Remote Control

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Remote Control, works great with my older TV and also with the Roku!!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    DOES NOT WORK WITH CABLE TV BOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This universal remote does not work with our TV to switch from cable TV to Roku. It programmed the TV and works well with our old Sony TV but cannot pick up any channels, I guess because it does not work with our cable box. This is very disappointing because I thought I saw the company answer another customer's question about working with their cable box. The Total Tech support we received was excellent, though, as the agent helped us to understand why it did not work and gave us the ability to at least use the input function on our cable remote, decreasing the number of remotes we need to use from 3 to 2. I feel the description of this universal remote is somewhat deceptive, and they should make you aware that it may not work with your cable TV.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Jennifer, thank you for your review. . We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

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