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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 320 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers enjoy the 4 Device Universal Remote Control Roku for its ease of use and overall performance. Many find it simple to set up and appreciate its functionality with various devices. However, some customers have reported compatibility issues and find the size of the remote to be slightly large. A few customers also mentioned concerns about the design and button placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 320 reviews
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Phillips Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The universal remote did not work as well as I had hoped. Roku remote did not work when placed in the universal remote.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good 2 in 1 product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product but need to understand how it functions

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is kind of a bulky remote but it is a good remote nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Remote control

    Rated 5 out of 5 stars

    Solved our remote problem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were given a large TV without a remote. This allows us to work the TV, the DVD/ VCR, my stereo. As well as roku. Excellent advice at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Extremely convenient and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this remote. The Roku remote is very small and would get misplaced, this is a little more substantial and harder to misplace. Great to be able to access tv functions and control Roku with just 2 in 1 remote, just flip sides.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed my life. I lose my roku remote all the time, falling in couch cushions and what not. This perfectly fits the tiki remote into the universal. Not too bulky and super easy to set up. I control my soundbar, tv, and roku all from one remote

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Nice to have for Full TV control

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very handy remote to have. Will take care of most of your home electronics from your easy chair. Saves on batteries as you need just one remote control. The control was easy to set up and easy to use. Good buy and at a fair price.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works well as an universal remote.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works well as an universal remote but only accommodates certain model roku remotes.This is a major draw back if you own only one roku device.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works great but roku didn't fit inside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but our lil roku remote doesn't fit into the open backside as advertised. Each work fine separately with our Samsung TV, Roku, and all the channels like Netflix and Amzn prime.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Universal Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this because we liked the concept of having the ROKU remote attached to the universal remote, however, our ROKU remote didn't fit in the cradle. We called Phillips, only to find out the new models are larger, and they are working on making a new universal that will accommodate the new modle ROKU remotes but it won't be available for some time, so we returned it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sons new remote, I bought a new tv for 25 $ with no remote, bought this remote worked great, only problem is didn't know it was going to have that give gap in the back of the remote. I misread and thought it came with a roku remote to attach. Works great though!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Odd but worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cool device if you already purchased the standard roku. The little roku remote slides into this remote. Its a little wierd because there are also buttons on the bottom and side. But overall it is handier than 2 remotea.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with my Hisense smart TV without a problem. Programming was easy and has space to add your roku tv remote as well. Price is reasonable. I’d recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to program to your TV. I did not know there was an insert for Roku remote, the sales rep never told me, he just said it was a universal remote.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    DOES NOT WORK WITH CABLE TV BOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This universal remote does not work with our TV to switch from cable TV to Roku. It programmed the TV and works well with our old Sony TV but cannot pick up any channels, I guess because it does not work with our cable box. This is very disappointing because I thought I saw the company answer another customer's question about working with their cable box. The Total Tech support we received was excellent, though, as the agent helped us to understand why it did not work and gave us the ability to at least use the input function on our cable remote, decreasing the number of remotes we need to use from 3 to 2. I feel the description of this universal remote is somewhat deceptive, and they should make you aware that it may not work with your cable TV.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Jennifer, thank you for your review. . We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Rated 3 out of 5 stars

    Not very happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard to get the code to take and even now it loses the code and I have to reprogram it at least 2 to 3 times a week

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not all Universal Remotes Work....

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had really high hopes on getting a better working remote with my RV TV. Unfortunately after trying the provided codes to sync multiple times, it just would not work. Even called customer service (for the remote) who was nice but no additional help. And of course I waited too long to even set it up and now the remote is non-returnable to Best Buy. Where's my hammer?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great Product!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to setup and use. Recommend purchasing this product. Makes the Roku TV remote that came with our TV much better to use with our Polk sound bar.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Good universal remote paired w/ incompatible Roku

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE READ The remote itself works fine and was easily paired with my TV and Blu-ray player. However, it's defining feature is it's ability to fit a Roku remote in it's cradle on the backside. This Phillips remote was sold as a package offered by Best Buy with the Roku Voice Remote Pro. Unfortunately, the Voice Remote Pro does NOT fit in the Phillips remote and I've come to learn any Roku remote with side controls (like volume, etc) will not fit. It's pretty irresponsible of Best Buy to be pairing the Phillips remote with a Roku remote that is not compatible.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Chris, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Button placement

    Rated 4 out of 5 stars

    Phillips Roku universal remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda bulky, feels weird with the buttons rubbing your palm when using either side of the remote. Side buttons sometimes lose sync. But it kills having to use multiple remotes so I'm down with all of that.

    I would recommend this to a friend
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