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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 319 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use and the remote control functionality of the 4 Device Universal Remote Control Roku. Many find it easy to set up and appreciate its overall performance with their TVs and Roku devices. However, some customers have reported compatibility issues and find the size slightly large. A few have also mentioned concerns about the design and button placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 319 reviews
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not all Universal Remotes Work....

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had really high hopes on getting a better working remote with my RV TV. Unfortunately after trying the provided codes to sync multiple times, it just would not work. Even called customer service (for the remote) who was nice but no additional help. And of course I waited too long to even set it up and now the remote is non-returnable to Best Buy. Where's my hammer?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great Product!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to setup and use. Recommend purchasing this product. Makes the Roku TV remote that came with our TV much better to use with our Polk sound bar.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Good universal remote paired w/ incompatible Roku

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE READ The remote itself works fine and was easily paired with my TV and Blu-ray player. However, it's defining feature is it's ability to fit a Roku remote in it's cradle on the backside. This Phillips remote was sold as a package offered by Best Buy with the Roku Voice Remote Pro. Unfortunately, the Voice Remote Pro does NOT fit in the Phillips remote and I've come to learn any Roku remote with side controls (like volume, etc) will not fit. It's pretty irresponsible of Best Buy to be pairing the Phillips remote with a Roku remote that is not compatible.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Chris, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Button placement

    Rated 4 out of 5 stars

    Phillips Roku universal remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda bulky, feels weird with the buttons rubbing your palm when using either side of the remote. Side buttons sometimes lose sync. But it kills having to use multiple remotes so I'm down with all of that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is so nice and easy to use. I love that you can control the tv and the roku with the same device. Its easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not my favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really difficult to connect TV or streaming devices

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Controller Chaos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just didn’t work for me. Certainly better than the one that came with the tv, but I took this one back

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good univeral remote without breaking the bank. Was very easy to set up and has a nifty little slot for a roku remote to slide into for safe keeping. Was able to connect to my surround sound as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to use and convenient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use! I didn't want to have to take a class on how to use all the features. Condensed from 3 separate remotes to just 1. Also, very affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect universal remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for an old VHS/DVD player I bought, works great. I added padding to where the Roku remote is supposed to go and put my Fire remote, works great for that! It’s connected to a Samsung tv, easy-peasy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great remote

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this remote! The light up on touch. the no need batteries. fast recharge. good connection to tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 3 out of 5 stars

    Good useful item.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Easy directions. Simple to use. Good quality.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Interesting concept

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept itself is interesting, however, I think the cost was a higher than it should have been being it didnt include the roku remote. It took a while for my Samsung to work with it, if I was to purchase again, Id get an all in one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great. Clever design.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this for a day, but it works great so far. This replaces a Logitech programmable remote that Logitech stopped making. This new remote works better. Pairing the remote to our TV, sound bar, and Blu-ray player was easy. Well worth the cost if you are a heavy Roku user.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Easier to use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom who has arthritis my mom loves this remote easier to use and sync with tv. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku Universal Remote

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use after geek squad set them up. I can now stream on two additional TVs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to connect this with my TV, the code comes along worked for pairing. However there are few issues like the Blue and Green button both have same codes and they both work for just one function. My TCL TVs setting cannot be launched with this remote so need to use old remote for that puspose, rest functions looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    nice remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it work good i lost my roku remote control i didn t know it has a hold for roku control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the remote so much, can probably save some room space

    I would recommend this to a friend
  • Cons mentioned:
    Button placement

    Rated 3 out of 5 stars

    Need a different design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of them returned both one was never used. Buttons on both sides always hitting the wrong ones one the opposite side

    No, I would not recommend this to a friend
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