Customer Ratings & Reviews
- Model:
- SRP6221B/27
- SKU:
- 6463736
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the 6 Device Backlit Universal Remote Control for its ease of use and backlight feature. Many find it performs as expected and appreciate its compatibility with Samsung products. However, some customers have noted issues with the skip button functionality, connectivity to multiple systems, and the size of the buttons.
This summary was generated by AI based on customer reviews.
I wish the warning was on the front of the package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not for use with TVs with the fire stick. It said so on back but I had already opened the package.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello, Patricia, thank you for your feedback. None of our universal remotes work with FireStick or Roku sticks because they use Bluetooth to communicate and not IR signals. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work for me. Difficult to set up. I tried several times. I want to return to store. I am unable to since I have transport issues
No, I would not recommend this to a friendBrand response from Tech Support
Posted .We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call at 1-800-654-8483.
- Pros mentioned:Color
Remote old TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How to get a remote for this old TV works just fine and I love the color
I would recommend this to a friend Universal remote
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t synchronize to my television. I tried multiple times
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Marial, We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Pros mentioned:Ease of use
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote worke great with my TV and was very easy to program
I would recommend this to a friend - Pros mentioned:Backlight
Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was beautiful and i loved the light especially at night but it functioned too slow.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity
Remote
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works for a week button do not respond when pressing
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Jim, thank you for your feedback. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
TV Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like a very good remote; it just doesn't work with everything on my TV
I would recommend this to a friendBrand response from Tech Support
Posted .Hello Andrew. Thank you for your reveiw. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for smart tv. Does not open YouTube or Netflix.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Walter, We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call at 1-800-654-8483.
Didnt work on projector or tv lift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt program for my Viewsonic projector or Vizio tv or tv lift
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Will, thank you for reaching out. Only our CL6 remotes will work with projectors. Look under your battery to see if your remote is labeled CL6 or CL5. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a well needed remote and will recommended anyone to purchase this
I would recommend this to a friendCurve tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for my curve tv sorry I was useless. I didn’t like it.
No, I would not recommend this to a friendDoes not work with cable tv.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an affordable device, and quality of it appears pretty good. However, I could not get this to work with my cable. It would only power on or off or adjust volume.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Michelle, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Defective Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item a Phillips remote control does not work. It is a defective item. I purchased this remote for a flat screen Philips TV. I was unable to program the remote after numerous attempts. I had to purchase another Universal Remote Control from Big Lots Store.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy ended points for members. The points was the only reason I went to Best Buy. Now I won’t go back. Too many other places with better prices and warranties.
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote and only work for couple weeks then adter that only the volume buttons that work, everything else no more functioning. Then i bought seond one and face same issue again
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Useless
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you lose the codes to program your remote customer service agents will only respond with sympathies.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Milton, thank you for your feedback. You can find the codes, instructions, and devices on byjasco.com/remotecodes. You do not have to have the please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 manual. If you have any other questions,
Technical difficulties
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the remote was not compatible for my need and had to return, but i do appreciate the service
I would recommend this to a friendTerrible remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! This remote is garbage, it doesn’t hold the settings for very long.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Rick, thank you for your feedback. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote works great with my Samsung tv. The staff person was very helpful.
I would recommend this to a friend