Customer Ratings & Reviews
- Model:
- SRP6221B/27
- SKU:
- 6463736
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the 6 Device Backlit Universal Remote Control for its ease of use and backlight feature. Many find it performs as expected and appreciate its compatibility with Samsung products. However, some customers have noted issues with the skip button functionality, connectivity to multiple systems, and the size of the buttons.
This summary was generated by AI based on customer reviews.
Set up is additional charge IF they are successful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t successful setting up this remote. The Geek Squad was not successful either. Hoping Best Buy will let me return this remote!
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello PattyAnn, thank you for your review. You don't have to use Geek Squad, you call us for no charge. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All codes need to be reset after battery replacement. Must push a button to light up keys but that confuses the remote.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello TrDa, thank you for your review. thank you for your feedback. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Opinion
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can t use; too difficult to match with the tlc tv. Too expensive, and i can t match with the tv
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Maru, thank you for your review. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
To many remotes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy all five of my remotes were programmable
I would recommend this to a friendjunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost me $100 to have a Geek squad person come and program it but its a bust and I will return it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We don't charge for help with programming. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight on it stopped working in three weeks
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Timothea, thank you for letting us know about your issue. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Its a remote
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons do as byttons do check the channel blah who cares
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Thank you for your review. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity.
Make sure to read the fine print!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was either sold the wrong remote, or this is too complicated to be worth the time to program.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Sharon, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Pros mentioned:Backlight, Color
Works!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my Samsung TV, Love the color and backlit panel.
I would recommend this to a friend - Pros mentioned:Overall performance
Katie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote works great. Thanks to the salesman in the store
I would recommend this to a friend - Pros mentioned:Ease of use
Philips - 6 Device Backlit Remote Control.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this remote to replace the one that came with my Onkyo receiver. This remote works great! It is simple to set up so several units in my home theater can be controlled by this one remote. I had eight (8) remotes but now only one.
I would recommend this to a friend - Pros mentioned:Ease of use
Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as expected and for intended use…………..
I would recommend this to a friend - Pros mentioned:Ease of use
Blue light up remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's easier to find than our black one. Easy to read and see with light up buttons
I would recommend this to a friend Shockingly bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given the extra buttons you have to press to switch between devices, and its non intuitive interface, it’s actually less convenient than having a pile of different remotes. How Philips managed to create a device so shockingly bad I’ll never know.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello MarkT, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No DVR button on the remote. No Guide button on the remote. Only a menu button but when clicked, the ok button is so sensitive you can’t even move from one option to next. Total waste of money for me.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Twazl634, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.