Customer Ratings & Reviews
- Model:
- SRP6221B/27
- SKU:
- 6463736
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the 6 Device Backlit Universal Remote Control for its ease of use and backlight feature. Many find it performs as expected and appreciate its compatibility with Samsung products. However, some customers have noted issues with the skip button functionality, connectivity to multiple systems, and the size of the buttons.
This summary was generated by AI based on customer reviews.
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a well needed remote and will recommended anyone to purchase this
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for smart tv. Does not open YouTube or Netflix.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Walter, We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call at 1-800-654-8483.
Defective Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item a Phillips remote control does not work. It is a defective item. I purchased this remote for a flat screen Philips TV. I was unable to program the remote after numerous attempts. I had to purchase another Universal Remote Control from Big Lots Store.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Does not work with cable tv.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an affordable device, and quality of it appears pretty good. However, I could not get this to work with my cable. It would only power on or off or adjust volume.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Michelle, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Curve tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for my curve tv sorry I was useless. I didn’t like it.
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote and only work for couple weeks then adter that only the volume buttons that work, everything else no more functioning. Then i bought seond one and face same issue again
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy ended points for members. The points was the only reason I went to Best Buy. Now I won’t go back. Too many other places with better prices and warranties.
No, I would not recommend this to a friend
Useless
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you lose the codes to program your remote customer service agents will only respond with sympathies.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Milton, thank you for your feedback. You can find the codes, instructions, and devices on byjasco.com/remotecodes. You do not have to have the please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 manual. If you have any other questions,
Technical difficulties
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the remote was not compatible for my need and had to return, but i do appreciate the service
I would recommend this to a friendTerrible remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! This remote is garbage, it doesn’t hold the settings for very long.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Rick, thank you for your feedback. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Set up is additional charge IF they are successful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t successful setting up this remote. The Geek Squad was not successful either. Hoping Best Buy will let me return this remote!
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello PattyAnn, thank you for your review. You don't have to use Geek Squad, you call us for no charge. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote works great with my Samsung tv. The staff person was very helpful.
I would recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All codes need to be reset after battery replacement. Must push a button to light up keys but that confuses the remote.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello TrDa, thank you for your review. thank you for your feedback. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations, and we regret that we missed the mark. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST.
Opinion
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can t use; too difficult to match with the tlc tv. Too expensive, and i can t match with the tv
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Maru, thank you for your review. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost me $100 to have a Geek squad person come and program it but its a bust and I will return it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We don't charge for help with programming. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
To many remotes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy all five of my remotes were programmable
I would recommend this to a friendremote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight on it stopped working in three weeks
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Timothea, thank you for letting us know about your issue. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
Its a remote
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons do as byttons do check the channel blah who cares
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Thank you for your review. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity.
Make sure to read the fine print!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was either sold the wrong remote, or this is too complicated to be worth the time to program.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Sharon, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
- Pros mentioned:Backlight, Color
Works!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my Samsung TV, Love the color and backlit panel.
I would recommend this to a friend