Customer Ratings & Reviews
- Model:
- BRT383/50
- SKU:
- 11614314
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Good one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good product worked just fine and did the job.
I would recommend this to a friendGood razor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it very happy with the product thanks Best Buy.
I would recommend this to a friendChristmas Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and not sure if it has been used yet.
I would recommend this to a friendBrand response from Philips
Posted .Hi NurseKacey,
Thank you for sharing your review here. What a great Christmas gift! We hope that it will prove itself helpful.
If you'll have any questions regarding this device, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Philips Consumer Care
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews prior to purchasing this product and decided to give this shaver a chance anyways. I am not impressed with how the product performs. If I could return it, I would.
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that soft and it says ‘reduce irritation while shaving’, but irritation starts after a day.
No, I would not recommend this to a friendDO NOT BUY! DOES NOT WORK!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This "trimmer" does not work like it's supposed to. It did not trim hair whatsoever! I don't know if the blades were dull or what but I tried ALL the attachments and NONE of them worked! I am VERY disappointed and will be returning this product immediately!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, thank you for writing us feedback about your Bikini trimmer. How unfortunate to hear that you are not satisfied with the performance of the trimmer. If you're still have the bikini trimmer, we'd kindly advise you to have a look at the user manual: https://www.download.p4c.philips.com/files/b/brt383_50/brt383_50_dfu_aen.pdf?_gl=1*hmot8s*_ga*MTY5NDg5MDQyNy4xNjEzMDEwNTAw*_ga_2NMXNNS6LE*MTYxNDg0OTU1Mi4yNC4xLjE2MTQ4NTAyMTEuMjI.&_ga=2.232898142.1171052584.1614849553-1694890427.1613010500&_gac=1.188377690.1612421065.CjwKCAiAsOmABhAwEiwAEBR0ZsIfBcvujqFumxebbo_ucLycalv0uKvnapfhWR7nSFmwMwAxzp_whxoCvKMQAvD_BwE. Here you can find the troubleshoot section which gives you several potential solutions. If these tips did not work, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards, Philips Consumer Care
Not a good Bikini trimmer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry - I have to say this is not a good product! =/
No, I would not recommend this to a friendBroke immediately
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this thing for a minute and it stopped working. Tried replacing the battery, didn’t help. If I could give it zero stars, I would
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Agfa,
Thank you for sharing your experience. We're sorry to hear your BikiniGenie stopped working and we would like to see if there is anything we can do.
Please feel free to get in touch via social media, so we can have a look into the issue for you. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Smells really bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I threw it away without using it as when I went to put the battery in, the inside smelled so badly like fish. I was afraid that it was used and returned.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for taking the time to share this issue with us. We are sorry to hear your product came in the way it did. This is obviously not what you want to experience when purchasing a new device.
We would like to look into this with you. If you would like, please reach out to us on our official social media pages, with a copy of your receipt and your contact details (via direct message in order to ensure your privacy).
We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Don't waste your time on this one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really work as well as I hoped. So just another item in the trash. Don't waste your time on this item.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Judy, we are sorry to hear that the Biking Trimmer didn't meet your expectation. If the
appliance does not work as well as it should, hairs may be stuck in the trimming head, shaving head or comb. That's why we suggest to give it a thoroughly cleaning before use. Moreover, make sure that the comb is fully in contact with the skin without pressing too hard. It is important to move the appliance in the right direction, against the direction of hair growth, moving upwards, downwards and sideways. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Planning on returning this item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this product at all. It hurts and doesn’t work as i thought it would. Gets hot too fast.
No, I would not recommend this to a friendNot as great as i would have liked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They pull a little, and aren't as soft (not sure if that's the right word) the blades kinda bite ya.
No, I would not recommend this to a friendNot good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this by considering the rating. Both within a week it broke. Not working
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
We appreciate you leaving this review. We're sorry to hear that your BikiniGenie Trimmer broke, especially after only one week. We would love to take a closer look at the issue with you and find the best solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my girlfriend, and she got rid of it within about a week of trying to use it.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thanks for sharing your review. It's unfortunate to hear your girlfriend wasn't happy with the BikiniGenie you bought her, and we can imagine this must be quite disappointing. We'd love to have a look into this for you, and find out if we can improve here experience.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
No Good at all!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not worth the time or money. No Good. Keep searching for something better.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Anny. We are sorry to hear that you did not have a good experience with the trimmer, and understand your disappointment. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good product to buy for bikini trimming. I would recommend this product.
I would recommend this to a friendDull
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not what i have anticipated. It doesn't work for me.
No, I would not recommend this to a friendBrand response from Answered by Philips
Posted .Hi there,
Thank you for sharing your feedback with us. We are sorry to hear that the Bikini Trimmer is not of your liking. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Philips trimmer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of my money. Doesn’t work. Wish I could give it 0 stars
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, Kerry
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
doesn't get the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this once and was totally surprised by how ineffective the product was.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Bikini Trimmer comes with a two-year Warranty and an additional six months if the product is registered. We also offer a 45-Day Money Back Guarantee on this product. Your complete satisfaction is extremely important to us. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address this issue (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
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Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Returning it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something easy to use, this one has way too many components. Not what I expected
No, I would not recommend this to a friend