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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1171 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Hue Bluetooth Lightstrip Plus's brightness, ease of use, and the sleek appearance. Many appreciate the straightforward installation and compatibility with various smart home systems, while some find the adhesive and price to be less satisfactory. The length of the lightstrip was also a point of concern for several users. Positive feedback on the app and Bluetooth functionality was also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,171 reviews
  • Rated 5 out of 5 stars

    Amazing lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Phillips Hue lights are amazing! So much fun!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dont buy just the lights !! you need a controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The strip lights are great. Probably set a great mood or tone for your event OR Room. If you just by these lights they will not work you have to have the "ballast like" controller in order for this string to work I ended up returning them .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it would have more but it’s great and lights !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best light ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent light! easy to use and setup on a phone.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Faulty product - non returnable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outlet plug doesn't work (faulty) and it's non returnable. I'm working on a large project and it took a few weeks to get this installed. By the time I did, it was already too late for a return - they only allow 15 days. :( Now I have a dud, useless, expensive product on my hands.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Light up the dark!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For use behind den tv. Works well with bridge and Alexa. Could use a little bit more control of the lights capabilities.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Way to expensive for the length.

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Lights are amazing but way to pricey for what you get. You can find so many cheaper options that work just as fine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Adhesive

    Rated 1 out of 5 stars

    Don’t bother.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adhesive on the back of the lights didn’t stick to anything. Not only did it not stick to any surface I tried to put it on. The adhesive also began to pull off of the lights themselves. On top of that, no matter what I did I couldn’t get the app to work. Pretty sure you need a second piece to actually be able to blue tooth your phone to the strip. Pretty disappointed and really wish I could return them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 2 out of 5 stars

    Not a OMG Must Have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are amazing! However i do not like the fact that if you remove it at all they become non sticky and peel off over time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To cut or not to cut

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well what can I say about this item. For starters they don’t work after you cut into them. I am not sure what hue phill was thinking although the idea is cool and great for underneath things or behind the lights make anything look awesome. Too bad they don’t work after being cut.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the sync box, but sticking it to the tv is difficult. Might need some clear tape to help it stick

    I would recommend this to a friend
  • Cons mentioned:
    Adhesive

    Rated 2 out of 5 stars

    They aight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light are cool but the sticky tape on the back is terrible just falls off. Clean surface before and is just poor adhesive

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected from Hue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it along with the Hue Sync Box. Was hoping the light strip would have zones like the Dream Screen product but it only shows one color at a time. I return it today and placed an order for the Hue Play Kit instead. Got myself 2 sets so I can place 4 lights behind my tv in every side. We’ll see how that works once it arrives. FYI, The connections on the strips and the extensions strips are flimsy. The extended light strips wouldn’t work half the time. That’s another of the reasons I return them.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi there,

      Thank you for leaving us a review. We are sorry to hear you are experiencing this inconvenience. Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care PhilipsBrand-EN_US

  • Rated 3 out of 5 stars

    too sharp with the white lights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bright: the white lights in the strip are very sharp. It was difficult to get the lights to be a soothing or functional color.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely cant believe these lights are so highly rated and hyped up. I saved up to invest in these specific lights and I was super excited to buy them. I purchased two sets to go around my 65” TV. When I set them up, one sets sticky backing pulled right off with the protective tape and the other set had such bad connectivity issues. Every time Id try to change the color in the app it would disconnect and spastically keep trying to reconnect over and over until I unplugged them and re-plugged them in. Also i noticed that the strips werent syncing to the same colors .. for example, one would be bright pink and the other would be purple but theyd be on the same setting. To fix the sticky back issue I decided to order clips off of amazon. I also exchanged the set with the connectivity issues. Well, I just set those ones up and now the other set that I originally bought has completely stopped working!!! Wont turn on at all and wont connect in the app. I am so frustrated and disappointed! Like sheesh for this price id expect much better. My sister bought cheap led lights for her apartment off of amazon and theyve lasted over a year. Im probably just going to get refunded at this point and call it a day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice led strips

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set these up as over and under cabinet lighting and they work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy install, love the app to change the lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Great lights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these lights to add color to the office and the bedroom

    I would recommend this to a friend
  • Cons mentioned:
    Length

    Rated 2 out of 5 stars

    Too Short

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply disappointed in the length. Everything else was great but just too short for the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would NOT Stay On!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a big fan of Phillips Hue lights and this is the 4th purchase I make. However, with this purchase I noticed the doublesided mounting tape on the lights are no longer manufactured by Scotch. I noticed when the entire strip would not stay on. It's ridiculous to be honest. I had to buy stronger mounting tape on Amazon to be able to use these lights. Sighh. I want to warn everyone to just buy a stronger mounting tape before purchasing.

    I would recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi Jenny,

      Thank you for taking the time to write your honest feedback. We're sorry to hear that the product is not living up to your expectations and the inconvenience you're experiencing.
      If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care PhilipsBrand-EN_US